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Hey guys. I am trying to get my 2004 F350 S/C lariat 6.0 bought back. this truck has only 16,000 miles. Acording to ford I have had just shy of $15,000 in warranty work. My truck is acting up again, the dealer told me its going to need a new turbo, transmission, and several other smaller things. I would like all the help I can get so any suggestions would be great. I know i need to deal with the despute settlement board, but would like and other ways to speed things up. My dealer is only being semi helpfull. I have a nother question:
I am considering buying another truck. I have a 2004 F350 S/C lariat 6.0, and a 2006 F350 S/C lariat 6.0. They both have plow packages, and I plow with them, the truck im looking at is 2007 F350 Crew Cab lariat outlaw package, it does not have a plow package but has 11400 gvw. I plan on plowing with it but need to know if its a good idea, I would like a crew cab, for the room, kinda' an everday driver. Anyone who has one, please let me know what you think.
as to buy back check your owners manual for how and who to contact also check your phone book under the state listing for the information number of the lemon law area "if nh has one" another thing is see if there is a listing for attornys who specialize in lemon problems and if they offer a free consult.
the other i can't help you i don't plow any more so i'm way to out of date
Ford does not use a Dispute Settlement Board any longer, they stopped in early 2005.
You will need to either use your states "Lemon Law" or go through the Better Buisness Bureau Autoline.
You were not specific as to the type and frequency of the problems, but as a general rule you will need at least 3 visits for each specific malfunction. {Safety equipment failures are different} Your situation may require more or less attempts to repair followed by a final attempt after you notify the manufacturer.
The best place to start is with your states Lemon Laws. Try the Attorney General's website as vehicle issues are very common. Contacting a Lemon Law attorney may be needed. Most will do an initial consultation for free.
You should also contact Ford's Customer Care line and begin documenting EVERYTHING.
Im in the same boat. The dealership has had my truck 8 times, the ford engineer has worked on it 2 times and I still have a truck with a vibration. 2006 f-350 cc v-10.2,100 miles. Ford says the vibration is within specs, but the three other trucks I drove have no vibrations. I have called the customer service number and asked them about buying the truck back and I have told my dealer I would like a buy back also but so far no luck. I did not want to go the lemon law route because of the whole lawyer process but I think that is coming. Let me know how you make out. I have been told by several people to make sure you document everything!
Went to ford with my 05 had a lot of repairs all different except for the turbo (2.5 ) dealer said it needs replacing, ford said no go. Called a lawer on monday said no charge ford will take it back 100% now wait and see. Ordered an 07 HD, the trucks are great just some have to many problems and you lose cofindence in the repairs
Ameriseal, not sure on your state's lemon law rules, but as far as plowing with a truck that doesn't have the plow prep package, it's an accident waiting to happen. Part of the plow prep is additional front suspension, but the other part is airbag sensors. Plowing with standard sensors coule have your airbag blow in your face as soon as you hit a pile.
I'm also going thru a Lemon Law case. I got ahold of Krohn and Moss law firm in california (KrohnandMoss_com). They also work out of other states but not sure which ones. I was adviced by a friend to get a lawyer otherwise Ford will have the upper hand and you'll end up paying. The law firm i'm using isn't charging me a dime win or lose. read thier website for more info. or check out "lemonlawamerica_com"
Ford says the vibration is within specs, but the three other trucks I drove have no vibrations.
I would get that spec in writing signed by an Ford engineer outlining the exact spec they have for vibration and what standard they measure from.
I am an engineer in the aviation area (mainly rotorcraft) that deals with vibrations all the time. In aviation, we deal with tolerance stack-up issues. What that means is that you can have each seperate component that makes up a system vibrate to a high end of a tolerance and still be in spec for that seperate component but combined ( tolerance stack-up ) can be out of a over all spec. Before becoming an engineer, I was a hands on mechanic and have seen both ends. Most engineers, especially original design engineers, hide behind "specs" to not admit they screwed up. Unlike avaition, automotive engineers have deal with bean counters and may not be able to change the "spec" to meet actual production and consumer realities in the products they design and deliver.