Sorry to start an entirely new post, but I figger'd I'd get more views this way.

This is not a "BASH WELD AND DON'T BUY THEIR PRODUCTS" post...this is just my personal experience with them and a wheel failure I had with one of their products. They refused to see the damage as a structural failure even though the ad states "unlimited structural warranty". Liars.

I got off the phone today for the final time with the Weld Wheel Industries warranty dude for the second and final time this afternoon. The person with whom I spoke had no interest in doing what was right, but he did try selling me new wheels....the 'Cheyenne' which is one ugly wheel.

Here's an exerpt from our first conversation last Monday (you'll get the idea):

Him: So, where did it break?
Me: The bead surface of the wheel ripped away from the wheel center.
Him: You do know that these are two-piece wheels.
Me: Yes, but the WELD didn't break, the machined aluminum ripped apart.
Him: These wheels are welded in the center.
Me: I know, but that's not where it came apart.
Him: The wheels are welded in the center.
Me: The wheel came apart at the outer bead surface; not the center of the wheel.
Him: Well, just to let you know, they are welded in the center.


Apparently, he doesn't realize that I am in a good state of mental health. I don't have alzhiemers. I remember what he said THREE TIMES IN A ROW!!!
Then he has the odacity to tell me that the wheel isn't rated for a 49" tire, although the ad does say "designed to utilize the biggest off-road tire sizes".

Well, that sounds like a load of misleading advertising........

Anyway, then the guy says that he can "upgrade" me to a set of "one piece" wheels (Cheyennes to be exact) for a good price. I then ask him how much. "Well, I've got two second line wheels for about half price, one BLEM for about 2/3 full price, and one first line wheel for full price." So, what he told me was that he's got two really expensive (roughly $275), one for a little more, then one for a full price deal of a WHOLE TON O' MONEY (roughly $450). HA HA. I told him that I didn't want those ugly wheels.

That was last Monday.

Today, he said the same thing about the wheels he could "upgrade" me to. He also told me that he talked to his boss and he can't get me a new wheel. Yeah, whatever. It cost WELD about $35 to make that wheel and they can't spare one. Sure.

They obviously don't care whether or not it's OK to run this wheel and tire combination because I've seen two featured magazine trucks running the EXACT SAME setup. I suppose I should contact the owners of those trucks and tell them that they should "upgrade" or WELD won't cover any damages.


So, in finalizing my deal with WELD, I say that I will never deal with them again and I feel stupid for ever patronizing their company in the first place with the two brand new sets of wheels I had previously purchased. I will be ordering a set of 17x14 STEEL wheels from Stockton Wheel here in a few weeks to get the truck back on the road. I am not looking forward to a steel wheel, but hey, at least it shouldn't come apart like WELD wheels do.

Cody

 

Nothing like bad publicity and a poor stance with customers for good business. ^_^

 

I sent an email to Boyd. You never know it might do some good.

 

I'd threaten to take them to court...

 

That's why I'm not bashing. I figured that somehow this thread would come to their attention. I'm saving myself from being accused of liebel or slander. (That's a punishable offense)

I have not bad-mouthed Weld Wheel Industries. I have not told anyone else to NOT buy their products. I am simply stating my experience and how I reacted.

No, it's not fair to say that ALL Weld Wheel Industries products are bad. I have had very good experiences with Weld brand wheels in the past...it's just that I got a crappy wheel and I want a new one. I can't sell three wheels....it's not possible to tell someone that "one of them broke, but here's the other three". They will not buy them. So I have 3 wheels that I paid for and can't use.



The preceedings would cost more than the wheel is worth. I'm not going to get any deeper than informing people of my misfortune. (Pirate too, but not that they'd care over there)

I'm so frustrated that I can't drive the truck. AAARRRRGGGGHHH. Not that I don't have an extra set of tires, but the LF brake line was destroyed, so I'm waiting for one of those to show up........

Cody

 

Didn't list any names or where I got it from. Just asked if that was how they done business.

 

That's total BS but whatever. I'll be sure to badmouth them everywhere I go. Not every product is going to be flawless but when something goes wrong the company should take care of it. End of story. Sorry to hear that they wouldn't take care of you Cody.

 

They will only respond to a law suit & knowing nobody was hurt & there was no private property damage they think they have the upper hand. I would ask my insurance agent if there is anything they can do, you have nothing to loose, you never know unless you ask.

 

thats a shame. i know i won't buy a weld wheel in the near future. thats too much money to spend for a product thats not backed up. i had an american racing torque thrust that had the center part where the lug nuts go ripped from the rest of the wheel. im going to try to get this covered by a.r. but its doubtful since the car was doing 35 and was hit by a car doing 60 head on.

 

Yup, even the best products can be flawed from time to time, even the best companies make mistakes. The key thing is how these companies address these problems. Weld sounds like they've gotten too big for their britches, and are content to rest on their laurels. I'll keep my business for vendors who will actually solve problems if/when they crop up...which apparently does NOT include weld. Sorry to hear, Cody.

 

Thats brutal, I would atleast warn them about a possible suit, false advertising, and not warrenting the product.

 

When you call do not settle for the first person in customer service that you speak with. You need to speak with a manager, then if need be talk to the supervisor. It's the only way to get results.

 

As this thread progresses please make sure this does not become a Weld bashing. This forum is useful for sharing experiences, but not for cheerleading of company bashing. Thanks

 

Maybe you just got stuck with a boiler room monkey. Send a registered letter to the big guy, cost $1.80.

imo, The off-road wheels I have seen have a sticker right on them that tells you the max. size you can run for a tire. I do not know why Weld would not have one. To advertise "designed to utilize the biggest off-road tire sizes" and not stand behind it does not seem right. Especially with some people running 54s.

 

That one I have never heard before....Cody why don't you call again and start moving it up the chain...it will take time but keep asking for the next one HIGHER in the company>