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Hi all,
My truck is currently at Ford, and they have finally said that they will fix my truck under warrenty (the hot no start problem I have posted here before). They are going to start looking at the enigne monday, and so far they said that it might be an injector issue. Now, this engine is an early build 2003, and I know some of you guys have had injectors replaced before, so how long did it take before you got your truck back? My guess is like 2 weeks ?
My truck is in the shop for the low rpm shudder while in OD. It went in last Thursday morning. I got a call this Thursday afternoon from the dealership to let me know that I had a bad #3 injector and that it would be replaced and complete by Friday night. I got a call on Friday afternoon to have me come in on Monday am to test drive. I wouldn't think that it would take too long for them to replace your bad injectors once it is determined that this is the problem.( as long as they have parts).
Good luck...
Sorry guys, but an injector install only takes about 2 to 3 hours at the most. These dealers are doing what us "nice mechanics" call running thin. They have so many jobs to do and short time to do them and a small crew. So if anyone calls for a job they tell them double the time it normally takes, and finishes it in triple the time. I would recommend finding out how to change an injector on the 6.0 (you don't have to understand how, just know the procedures) Then when you take the truck in ask the mechanic why it takes so long to remove one injector and replace it. i would recommend getting nasty with these guys, because this is what gives honest mechanics bad names.
In defense of us "Mechanics" Ill give my take on this issue. While that job may not take as long as was quoted or told. It usually doesnt. Take one thing into account WE dont schedule the work in thats what the service writers are for. Are we supposed to just drop what we are doing because some guy comes in w/ an injector failure and wants it done now? This happens alot ( especially a warranty job) That isnt the way it works. What about the customers before you? You make it sound like we are all just standing around w/ nothing to do and wont get to working on your truck right away. Another thing to take into consideration is parts. One of my biggest gripes is w/ our parts department. Its hard getting the job done w/o any parts! So when you ask the service writer about how long it will be before its finished they quote a lil extra time to take account for these things. Please dont take your frustrations out on the Tech. Its not his fault.
In defense of us "Mechanics" Ill give my take on this issue. While that job may not take as long as was quoted or told. It usually doesnt. Take one thing into account WE dont schedule the work in thats what the service writers are for. Are we supposed to just drop what we are doing because some guy comes in w/ an injector failure and wants it done now? This happens alot ( especially a warranty job) That isnt the way it works. What about the customers before you? You make it sound like we are all just standing around w/ nothing to do and wont get to working on your truck right away. Another thing to take into consideration is parts. One of my biggest gripes is w/ our parts department. Its hard getting the job done w/o any parts! So when you ask the service writer about how long it will be before its finished they quote a lil extra time to take account for these things. Please dont take your frustrations out on the Tech. Its not his fault.
IT, I agree with you. My problem as a customer is the service writers. There are some good ones but they don't seem to last long. Most don't know their elbow from a hot rock (I cleaned that up). They are paid on commission, so they don't schedule anything. Everytime I call, they say "bring it in" instead of bring it in on Tuesday at 10:00AM.
It helps to know what you are talking about so you don't get a line of BS.
IT, I agree with you. My problem as a customer is the service writers. There are some good ones but they don't seem to last long. Most don't know their elbow from a hot rock (I cleaned that up). They are paid on commission, so they don't schedule anything. Everytime I call, they say "bring it in" instead of bring it in on Tuesday at 10:00AM.
It helps to know what you are talking about so you don't get a line of BS.
More dealerships need to learn something from Saturn, you schedule an appointment to bring your car in (if still drivable), and at least the dealer I have dealt with takes priority to get your vehicle done when promised.
my dealer is pretty good. my truck is scheduled to get worked on and they work on it, they dont let it sit and gather dust. My service writer realizes that i pay for my truck and want to drive it, not a rental car or loaner. it has been said before here and i will say it again, you need to find a dealer that know what they are doing. especially one with the 6.0 PSD. its nothing like the old 7.3.
International Tec. - If your referring to my post, it was not my intention to "take your frustrations out on the tech." I just wanted to know how long an injector replacement job would take. I know that other costumers were well before me, and I don't have a problem with waiting (heck I have been without my truck since December 26, due to my dad backing into it, and I've been in a rental for over a month) so waiting is no big deal to me, I just wanted a "time window" from the people that have had this done before to thier trucks so I can get an idea of how much longer I'll be without mine.
Just wanted to clear a few things up.
I don't know if it's the dealer's fault or Ford's fault or both, but the fact that the dealers don't stock *any* parts is my biggest gripe. I mean, come on, a dealer that sells a lot of 6.0L trucks should stock a couple of injectors, don't you think?! But no, the total time to repair your truck is going to include the time to determine for sure that it's a bad injector, then the time (couple of days, worse across a weekend) to order and receive that injector, then the time to install it. Scheduling issues aside, so many of these repairs could be in-and-out-the-same-day affairs, if only the dealers would stock the parts.
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