i'm sorry do i sound a little unhappy.

 

gto78
Have you talked to your dealer? What have they told you. I also want Ford to buy back my truck. When I talked to my dealer they told me I needed to do the DSB. I'm just curious what they have told you?

 

gto78, I have read this thread over several times. You are asking us to help you build a case to help you get a finding in your favor. Howvever, you exagerate your claims and seem to leave out a lot of information. Have you read your owner manual and warranty manual. There is a process outlined in there to deal with complaints. If you haven't alienated your dealer, you should work through them and get them on your side. There is no way that disabling pilot injection will result in a 10x increase in engine noise. I know, I have one that had pilot injection and lost it through flashes. It is not that much louder.

Be factual with your information and docuement everything. Don't exagerate.

 

please tell me where i exagerate my information. As far as the dealer goes, no they were basically useless, they blame ford corporation for the problems. The other dealer refuses to work on it because we already had it in for maintenance for the same problem at useless dealer number one. As far as engine noise, if you think its not that much louder, thats your opinion. And in my honest opinion, yes i think its at least 10x louder. Before we could carry on a conversation in front of the truck with it running, now we have to walk around the corner of the house, or go inside the house to avoid all the clatter. We now have to turn the engine off in drive through banks, or if you stop to talk to someone driving the opposite way etc, its just much louder, and its obviously not what we were sold. we have been all through the owners manual, we have been keeping the dealer on our side as much as possible, since they will be making another sale if we can get a 2005 out of the deal. The dealer is not able to help with PI issue, but the surging is no excuse, they should be able to handle that. What is all the information I am leaving out, I keep writing and answering as many questions I can. Obviously like many other members here I'm trying to get help, not Pi$s people off, I'm the one already Pi$sed off, and Pi$sed on by ford. Hopefully me being Pis$ed off at ford doesnt translate into members on this board thinking i'm yelling at them, if you think i'm mad at this board you better read again, i'm unhappy with ford corp and have stated issues that are all in writing with my truck, and many others with the same problems.

I appreciate this board and all the tons of information that is on it, and all the members who have added tons of experience and help. In fact the members on this board have helped me get most of the information I have, ford has not given me any information or help at all.....

 

as far as the process in dealing with complaints goes.... I have dealt with the dealer, when they didnt help I called ford corp. They had regional manager call, and several other higher ups in this area call. All of them said if I'm not getting the issues resolved then my only choice and next step is to start the lemon law process. We have been doing the process by the book for several months now, it's a total pain in the ***, and believe me I would rather just fix the truck, but it's not worth it, the resale value is horrible. If you search around a little, look at the big picture, talk with open minded people who could care less about which company is better, they all know about the horrible reputation the 6.0 has, and mine is a perfect example of it. So i'm doing it step by step, and next month we meet with all the lawyers and whoever ford sends out to argue with us in court. I'm sure they will stick to their same story which is telling us that we are imagining the surging, it isnt surging at all, we dont feel it surging- the same surging that will slosh your coffee onto the floor.

 

Has anyone had a chance to run my VIN number? I am meeting with the lawyer monday or tuesday depending on how bad the hurricane hits our town, and he needs as much information as I can get. I know we can demand this info from ford, but it doesnt hurt to have backup information, and I'd like to know what things to ask for...

If the arbitration doesn't work, we will file a federal lawsuit. The federal lawsuits have a much higher success rate. They also allow you to be reimbursed for your lawyer fees, where in arbitration its hard to get any money back for the lawyers.

 

You did give it to Matt or I?

 

sorry, no i had posted it on this page a few days back, i didnt know who exactly had the ability to check it.... thats awesome if you can check it. I will PM you with it if that's ok..... thanks that's awesome man .

 

We are talking care of it.....stay dry

 

thanks, stayin dry as long as the roof doesnt blow away...... 130mph is kinda windy

 

Kinda scary too. ALL in Florida...I am keeping everything crossed for you safety

 

well we had a hell of a storm. we are in the lucky 3% who have our power back on already. we had two huge gusts of wind at probably around 150mph which moved the wall of the house away from the peak of the roof. Then the water started coming in the attic and ruined the master bedroom and bathroom. Water was coming in through the ceiling fans, and lights. It was pretty exciting, but now that it's over I hate dealing with the cleanup and insurance company.

Any word on my VIN Number? I am supposed to meet with a lemon law lawyer tomorrow to discuss what info I will need to get from ford.

 

I'm surprised Ford recommended going right to a LL hearing. The normal process is to go through the DSB (Dispute Settlement Board), which should be described in your owners manual, first. If you don't like the results, you can then go LL.

I had a successful DSB forced buy back on my 03 6.0PSD. It's hard to say if you have a good case or not. The surging is about the best bet. PI is a tough one. Ford is just calling it the new normal and they seem to be getting away with it. I agree 100% that it's totally bait and switch and can't understand how ford is getting by with it after all the marketing they did of the feature. I had it stolen as well but it was not a big arguement in my DSB filing.

Ford is getting smarter about this stuff. If you come and say "I have a problem, fix it" and they say "Sorry, can't duplicate it", etc, they have less chance of getting a DSB finding against them. If they work on it and can't fix it, they're worse off than if they'd left it alone. So they seem to be more and more saying they can't find a problem, especially the ones they have a hard time fixing. Heck of a way to run a service business.

Best of luck with your hearing.

 

Posted by Jeb: PI is a tough one. Ford is just calling it the new normal and they seem to be getting away with it. I agree 100% that it's totally bait and switch and can't understand how ford is getting by with it after all the marketing they did of the feature.

IMO: Most / many laws in the free world are based on original intent. It is doubtful that Ford developed bait and switch tactics when designing the marketing plan for the 6.0. In fact, I am sure that the marketing plan was developed months prior to the PI issues being recognized and ultimately flashed away.

Since I have an '04 engine build the PI issue has no impact on me anyway but I can honestly say that I did not and would not purchase a diesel based on noise levels.

All that said, I agree that the removal of PI would not please me either if I had in the first place. It just seems to me that it would be a non-issue in a DSB / LL hearing.

Jeb definitely has real time experience in this process so I would have to agree with his assessment that surging could / would definitely meet the buy back / LL criteria if the time line requirements have been satisfied.

In addition, I can see where the can't duplicate it philosophy could prove to be a big issue in the future. But I'd like to see them try to hide the documentation espousing that course of action.

Dupligate?

 

I have been worried about the not able to duplicate on the surging, which is why I really want a black box temporarily installed to record the surging on computer, which will show something I'd hope. One other strange occurance is the engine idles at one rpm, then suddenly drops or raises a little bit, but doesnt show any rpm change on the tach.... the local ford REP says the tach isnt supposed to show minor changes if it's caused by an egr valve opening.... I would love to hear an engineer explain that one. We have him on the answering machine telling us that, and also telling us how it isn't surging........ sure dude whatever.. LOL Since the dealer doesnt know how to install it, and the other dealer wont work on it, do you guys think I can install one that GM uses? My cousin has done this a lot of times over the last ten years at his chevy dealership and it has helped a lot of customers get their cars bought back. He's a mechanic there, and has access to the recording unit. They also have a road force recording unit that has sensors you mount all over the vehicle, and it works like a richtor scale. Myabe that will work as well.

I'm hoping to find others here who have had success in buybacks so I can use CASELAW in my behalf. THis is where I show how others with the same problems had their vehicles bought back, so therefore mine should be bought back as well. Caselaw is pretty strong, I just don't know if DSB and Arbitrations count on that since they don't actually go to court (I think) they just settle out of court.

Before the arbitration we are supposed to schedule an appointment with a middle person to come out and drive the vehicle. This person makes an unbiased opinion on what the vehicle feels like when driving. So if they get in it and drive while the engine is cold it's a guarantee they will feel the surging.