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simular issue happened to a co-worker of mine, He purchased a new vehicle at a certain rate, signed everything and then a month later gets a call from the dealer saying that was the wrong rate and was actual 3-4% higher. He disagreed with it and said he didn't want the vehicle. after fighting a few days with them they took it back with 3000+ miles on it and he walked away with his down payment back. After some research he found out that this was common practice for this dealer,, they get you hooked with a low rate and figure after having a new vehicle for a month they tell you the rate is going up and hope that most people are willing to pay the higher rate to keep the vehicle. I've never had this trouble with any of my purchases but If I was in your shoes I would tell them if they can't give you the rate that you signed for then take the truck back. the only hard part is if you had a trade in as others have said,, It sounds like a scam to me,, I don't know of any respectable dealer not to know what your rate will be prior to completing everything. You can check with the Better Business Bureau(http://www.bbb.org/) to see if there are any registered complaints against this dealer for this issue too,, sorry for the long reply but just my $.02 Good luck with whatever you deceide,,
If you hear that this dealer has done this before, it might be worth a phone call to a local TV station that does consumer protection spots. I'm sure they'd change their mind quickly once they got wind of this.
i agree with talking to a lawyer. it will save you alot of grief that the dealer wants you to have. if you feel that they do this to other people, i would call up a local tv station like hunter said and let them know what is happening.
If you suspect fraud or illegal advertising your state's Attorney General probably has a unit that will pursue your case and it won't cost you anything - that is the first place I would go in Missouri.
I agree show the lawyer first. Check for small print and if theres none related to your problem that dealership has to honor contract statutes and the difference will come out of their pocket.
First things first, terminate any telephone discussions with any & all parties claiming to be calling from the "dealership".
Second, all communicationsmust be in writing. You're dealing with contractual issues, and therefore all discussions must be in writing. Also, require, in resonse to their letter that they include copies of any supporting documentation from which they are working, such as claims of a mistake. Start there. No more telephone discussions........ ....don't say another word to them over the phone, other than for them to initiate this issue in writing, and you will then be in a more appropriate position to respond.
Finally, step back, calm down, take some deep breaths, do something else for now, and tomorrow, after you've composed yourself, sit down and make notes and self review your contract (for now ).
Phrase-of-the-day: No More Phone Discussions..PERIOD...
That's it from me for now.....
Just A Thought...............on...............My Perceptions................
Last edited by "Luke" SdeS; Jul 21, 2004 at 10:23 AM.
i bought my new psd june 30th. I got 1.9% financing on the truck thru ford motor credit. well about a week later the dealer calls and said the 1.9% financing was not available untiign a new contract with the correct date. ok i did nothing had changed but the date. This morning the dealer calls back and said they ran the wrong vin # the 1.9% is not available on a psd only on gas trucks. the dealer wants me to come back and sign a new contract with 3.9% interest which will intern raise the amount financed about 2grand and my not about 40$ a month. The 1.9% is part of the reason i went ahead and bought the truck.
Unusual question from me: Please rewrite/edit the above paragraph, to upgrade is clarity...... It's important--please do it & post..Thank you.
the "burden" of proof IS on them - you have the truck - just make your payments and do the things you have to do so they won't have any recourse on you...
Standing back, taking a deep breath, "checking the lawn", whatever, hoping that he is not giving this issue a day's thought. When something on this level of initial shock affect (reasonably perceived as intentional on the part of the "dealership") , it is always best to just close it out of your mind, and come back to it a couple of days later--when your mind is clearer & you are in control of your thought and review processing.
Sorry for the delay. I have been working a shut down this week and have just been going home eating showering and returning to work.
After talking to ford and the dealer it became apparent it was a mistake by the dealer. Some how the dealer got the vin # wrong. They had the vin off a f150 which qualifies for the 1.9%. To solve the problem the dealer whined a little about loosing money on the deal but absorbed the difference or give me the option to return the truck. I decided to keep it and now have a super deal on the truck. imo
Since this was settled in a manner that was acceptable and at no addtional cost to me i am satisfied with the dealer and will post. Silsbee Ford is where i puchased the truck. There never was a trade involved. I elected to buy from this dealer because i got the pricing i wanted on the truck in the first deal and they give free oil and filter changes every five thousand miles for as long as i own the truck. Oh and its close to home for the service work and they stay open to 10:00 at night changing oil.