I have used auto zone for years around here since back when it used to be western auto but they lost me as a customer just a couple days ago I had went in the morning to get a couple parts for something I was working on and there were 3 employees working that I seen the fat stinky manager and two decent yet not very knowledgeable but helpful all the same they with my assistance looked up the parts I needed and retrieved them from the back
A short while later after creating a need for more parts returned to the store
where now I find only mister idiot in the store must have been the other guys lunch time or something but being the only person in the store I went to counter and asked for the parts I needed just to get the reply " just go in the back and match up what you need so be it unorthodox I did as he said and found most of what I thought I needed but was missing one piece so I inquired about the one piece and he said that all the items were wrong so asked him to get the right ones since he knew what I needed again I got the there back there just look so I politely told him that instead I WOULD JUST TAKE THIS AND ALL FUTURE PARTS NEEDS TO A STORE THAT WOULD GET THE PARTS I NEEDED FOR ME LIKE THEY WERE SUPPOSED TO DO AND LEFT
And I never plan to return there again I don’t care if I pay more or not
Sorry about the long rant but they really got me fired up
And no offense to large, big boned or fat people intended.

 

There's an autozone next to where I work, I'll buy small stuff from them (motorcraft filter, oil, lightbulbs, ext) but I've had bad luck with their electrical parts failing way to quick.

 

A couple miles from me I have a real-old school parts store, complete with engine parts on the counter, transmissions on the floor, no computers (catalogs!) and the 2 owners can find your part without checking the part number.

 

me too!!!i think that we do pretty good...

 

I get pretty decent service from the autozone near me. One time I asked if I could look at some fuel pumps from a mustang to see if they'd fit my truck or if I could get it to fit. He let me take it apart and examine it and all, that was nice of him. I like how they're open past 9-5 unlike napa. I can't stand napa's business hours.

 

I'm building a new table for my wood lathe. Went to Autozone yesterday. As soon as I went to the counter the kid jumps on the computer. Told him I needed a fan belt about this long, (spread my hands apart about the distance of a loaf of bread.) His hands never left the keyboard. So I said, it's a 1970....Powr-kraft... He let me go look through their assortment. It took me a while because they don't hang them any more, they fold them and stick them in cubby holes. They do a pretty good job at the Autozone near me. People do the best they can and the parts are about the same quality as a couple of the jobbers I buy through for work. About the only time I have problems with the counter people is when I'm feeling stubborn, (independant), and I demand that they read my mind. The old time counter guys are great at reading minds and memorizing part numbers.

 

I don't shop at Autozone anymore. Here's why:
I went in looking for some basic stuff for an oil change, filters, oil, and some bulbs (one of the bulbs on my vehicle had burned out). I had the part numbers just needed to know where the parts were. I ask where are the oil filters. The guy tells me what year vehicle. I asked him to point me in the general direction, and I would find what I needed myself. He asked me for the make and model? Again I was like I just need to know where this stuff is ... he's like if you don't tell me what year, and model I can't help you. I walked out, and never walked in again.