Unsatisfied Customer
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Freshman User
Joined: Feb 2003
Posts: 44
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From: North East
Unsatisfied Customer
I am trying to contact Motor Heaven about a defective Stull Grill that i purchased from them. I guess they are more interested in talking to me when i want to purchase an item than when i am wanting customer satisfaction. They have not returned my email (the only way to contact them), since they only poublish a phone number for orders only.
Has anyone else experienced this. I know this site is sponsored by them, but that is no reason to avoid customer satisfaction.
Has anyone else experienced this. I know this site is sponsored by them, but that is no reason to avoid customer satisfaction.
Post Fiend
Joined: Jan 1997
Posts: 23,165
Likes: 18
From: Enjoying the real world.
Its MotorHaven 
, not Motor Heaven. All the orders we send out come with paperwork that includes a phone number. You sent your email yesterday, and MotorHaven gets hundreds of emails each day and I don't think 24 hours is an unreasonable amount of time for a reply.
MotorHaven isn't trying to "avoid customer satisfaction." They are going exchange it for you, even though its 8 months old and their warranty responsibility ends at 30 days (manufacturers warranties kick in after that). Lighten up.
, not Motor Heaven. All the orders we send out come with paperwork that includes a phone number. You sent your email yesterday, and MotorHaven gets hundreds of emails each day and I don't think 24 hours is an unreasonable amount of time for a reply.MotorHaven isn't trying to "avoid customer satisfaction." They are going exchange it for you, even though its 8 months old and their warranty responsibility ends at 30 days (manufacturers warranties kick in after that). Lighten up.
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