4 months ago I ordered 3 things from the accessories.ford.com web site and asked them to be sent to my local dealer (to save shipping).
2 Items (hood protector and tailgate assist) arrived fairly quickly.
No word on the third item, a pair of key fobs. No email saying it was backordered, or that there was any problem. Called the dealer several times which looked it up and said the status was "processing". Sent 2 emails to Ford Accessories customer service. No response. Called them voice, was told it had shipped the day before. No email received with any sort of status. Waited 12 days, called the dealer which looked it up and said the status was "in transit". 9 more days and the dealer status was back to "processing". Called Ford accessories again voice, the rep could not come up with an explanation, said it would be sent to a manager, gave me a case number, and said I should hear something in 3-5 business days. 2 weeks later, nuthin. Called again, was told my case number was not valid (even though I read it back to the first rep to make sure I had it correct. I now suspect he just made it up). Got another case number, totally different format from the first, was told I'd get a call back the next day. Nuthin. That was 8 days ago. Dealer status is still "processing".
I have documented everything.
What the heck is going on here?!?! Anyone else having trouble getting their orders?