Here we go AGAIN!
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Fleet Mechanic
Joined: Jul 2005
Posts: 1,470
Likes: 108
From: Staten Island, NY
On either warranty, the loaner car only kicks in once you drop the vehicle off at the dealer. I called the service department on 28 June. The first drop off appointment available is 11 July. Hence - Driveway Queen.
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Fleet Mechanic
Joined: Jul 2005
Posts: 1,470
Likes: 108
From: Staten Island, NY
The days only count from when the dealer starts REPAIRING the vehicle. Not from when it is dropped off at the dealer's service department.
I have to pay up front, submit the rental car receipt and a copy of the repair order to the dealer's finance department.
The reimbursed days end on the day that I am notified that my vehicle is ready. Even if that's just before they close for the day.
I have to use the dealership's approved car rental agency.
While I had the woman from Ford on the phone I asked her to verify the provisions of my wife's ESP warranty.
Rental car provisions are the same.
The claim that they will reimburse for up to 3 hotel rental days? When she stopped giggling, she said she never heard of such a thing.
I've learned my lesson. We'll just share my wife's car for a couple of weeks.
FORD - Profits are Job One!
Moderator
Joined: May 2007
Posts: 158,705
Likes: 12,096
From: Greenfield, MA
I took your advice. It's sort of true. I called the Ford ESP Warranty hot line. I can be reimbursed up to $30 a day for a rental car for up to 10 days BUT:
The days only count from when the dealer starts REPAIRING the vehicle. Not from when it is dropped off at the dealer's service department.
I have to pay up front, submit the rental car receipt and a copy of the repair order to the dealer's finance department.
The reimbursed days end on the day that I am notified that my vehicle is ready. Even if that's just before they close for the day.
I have to use the dealership's approved car rental agency.
While I had the woman from Ford on the phone I asked her to verify the provisions of my wife's ESP warranty.
Rental car provisions are the same.
The claim that they will reimburse for up to 3 hotel rental days? When she stopped giggling, she said she never heard of such a thing.
I've learned my lesson. We'll just share my wife's car for a couple of weeks.
FORD - Profits are Job One!
The days only count from when the dealer starts REPAIRING the vehicle. Not from when it is dropped off at the dealer's service department.
I have to pay up front, submit the rental car receipt and a copy of the repair order to the dealer's finance department.
The reimbursed days end on the day that I am notified that my vehicle is ready. Even if that's just before they close for the day.
I have to use the dealership's approved car rental agency.
While I had the woman from Ford on the phone I asked her to verify the provisions of my wife's ESP warranty.
Rental car provisions are the same.
The claim that they will reimburse for up to 3 hotel rental days? When she stopped giggling, she said she never heard of such a thing.
I've learned my lesson. We'll just share my wife's car for a couple of weeks.
FORD - Profits are Job One!
When I worked for a Ford dealer...FMC was a LOT more lenient. Over the 16 years I was there I saw things tightening up as more and more people took advantage of their generosity. In my days...and...I've been retired for 8+ years now...they would have covered the rental/loaner from the time you dropped your vehicle off. The Service Department would have made sure of that...I guess those are the good old days.
Moderator
Joined: May 2005
Posts: 8,236
Likes: 1,248
From: San Antonio, TX
Many dealers in the past have given me a vehicle off their used auction car inventory of no loaner was available. I’ve some nice ones and I’ve had a couple laughable cars, but it was better than nothing.
More Turbo
Joined: Dec 2003
Posts: 660
Likes: 62
From: Southeast Kansas
BIGKEN, I am in agreement with you. I worked as a service writer for almost 7 years after I retired. I've seen cars loaned out for 4 months, no charge !!!
We didn't get parts for 3 days because FORD parts delivery didn't have any available drivers. So, I took the bull by the horn, found out where to go and drove over 100 miles one way to get the parts myself so my tech's had parts, and we could get our customers taken care of. (Our new parts guy never told anyone we didn't get parts. He was let go, as IMO he should of been).
If we had a long time return customer a NICE used vehicle came off of the used inventory side.
There also use to be a "Customer assistance" program that re-imbursed the customer some financial aide to go towards car payments. I never really handled one of those, but I know it was done.
It would really tick me off if I was making payments on a truck, and it was setting un-touched at a dealership !!!!!!
We didn't get parts for 3 days because FORD parts delivery didn't have any available drivers. So, I took the bull by the horn, found out where to go and drove over 100 miles one way to get the parts myself so my tech's had parts, and we could get our customers taken care of. (Our new parts guy never told anyone we didn't get parts. He was let go, as IMO he should of been).
If we had a long time return customer a NICE used vehicle came off of the used inventory side.
There also use to be a "Customer assistance" program that re-imbursed the customer some financial aide to go towards car payments. I never really handled one of those, but I know it was done.
It would really tick me off if I was making payments on a truck, and it was setting un-touched at a dealership !!!!!!
Super Moderator
Joined: Jan 2008
Posts: 40,050
Likes: 1,524
From: Maine, Virginia
PupnDuck is accurate and the conditions of my ESP are the same as his. I'm really disappointed in that aspect of my purchase but it's still better than having no protection at all.
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