I thought I would start this conversation by saying I love my new truck. A little background info so I don't sound like a whinner. My first new truck was a 2015 F150 Platinum. My last year on active duty I ordered the Platinum from AAFES while I was overseas. 9 months later it arrived at a local dealer. During the 9 years that I owned the truck I only changed the oil when required along with tires and brakes. Fast forward to now. Three weeks ago I picked up a special ordered F350 Limited. During the first week I was wiping the truck down and noticed on the passenger front window a white hair. I had seen the hair earlier but didn't think much about it because the first day after receiving the truck we had to take our westie to the vet. well on further inspection the white hair turned out to be a scratch on the outside of the window. The next week my wife put her stainless steel water cup in the drink holder and one of the spring loaded friction holder things didn't pop out when she removed her cup. I carefully disassembled the console only to find they didn't fully snap the assembly together assuring the friction assembly would fail. Yesterday my mother in law was looking at the truck and commented about a piece of rubber sticking out above the bumper. I found the cause was the passenger side of the bumper was .25 inches lower than the driver's side. I loosened up the bumper and adjusted it so both sides were equal. Am I expecting too much quality from Ford after paying over $103,000 for a truck? I have owned a Ford truck since 1986 and so far this one has more flaws then all my other trucks combined.

 

Your expectations are Fords attention to detail are not related.

I would make a running list of these issues, regardless of scale or scope, in case you need them as leverage later. Ford should provide more quality for $103k, but they won’t as long as people keep buying.

 

I didn't see anything he listed that should be an issue if one only paid $25,000 for the truck. The price of the truck should have ZERO to do with proper assembly, fit & finish. An XL through the Limited have the same cab, frame, etc. Anyone saying the price should dictate basic parts being assembled and installed correctly is just making excuses.

 

There are plenty of threads here where customers are discussing imperfections in the trucks. These are mass made trucks, while not acceptable it's going to happen. The bumper being misaligned is one very common issue, I would imagine if everyone who owns an SD truck got out and measured, the majority of them would be off by at least a quarter inch like yours, many others have had them off by a lot more. Heck it wouldn't surprise me if there is a tolerance of something being off and the bumper being misaligned by 1/4" is within their tolerance.

 

These type of concerns can be found on the Super Duty going back years. The price has gone up, but the level of quality, or quality control, has not. Your's were relatively minor and fortunately you are capable of fixing them yourself.

 

Again, the price of the vehicle is irrelevant. Any new car should function as it's intended. All of these things noted by the OP are base level XL features - regardless of trim level. Ford should meet the bare minimum for fit and finish. Kia can do it, Hyundai can do it, Ford should be able to as well.

 

Yes, you are expecting too much from a $103K Ford truck that is built on the same production lines, by the same people using the same processes as Ford's $45K truck. The people on the truck assembly line do not treat a Platinum any differently than an XL. Having said that, it is disappointing that there seems to be so many quality issues, minor and major, coming out of the factory.

 

I remember back it the late 70s Ford cars were rattle traps, but I felt the trucks were made better. Not sure if it was my perception or that was the way it truly was. The fender and cup holder was a minor inconvenience, that I could fix. What really irritates me is the scratch on the window, it is 1.5 inches long and obvious. It is hard to capture in a photo, but there is no way it was done after I picked up the truck. Of all the vehicles I have owned over the years I have never had a scratch on a side window.

 

I beg to differ that the price of something doesn’t create a higher level of expectation.

Yeah the foundation is still the same Super Duty platform but the fit and finish is much different between an XL and a Limited and thus I would reasonably expect a nicer product. Which for the most part it is. If you go in each of those models you’ll notice a stark difference for sure.

Ow also to be fair a lot of the “issues” OP mentioned are easily correctable if you wanna report them to a dealer. Adjusting a bumper is something they’d do. The scratched window doesn’t necessarily mean Ford had port quality it could’ve happened at any moment since it he say it was assembled until it sat on the lot. Again, report it and get it fixed. And same goes for the cup holder, it’s not that wild and can be fixed. You know vehicles have a ton of parts and sometimes when they’re new the kinks need to get ironed out. No reason to toss the truck out.

Also its 2024 and every manufacturer of goods (not just trucks) has raised prices but not quality.

 

That is very unfortunate.

 

I wonder if this was from the rail or truck transport and just not caught during the PDI. I had a number of dings from transport.

 

a $100k truck is the new $40k truck. Only the poors would want to relate a price to the vehicle in regard to what should happen.

 

exactly.

this truck had things a dealer could spend 30 minutes or less adjusting if he made them aware and he’s good to go.

the window is probably something a transport service did of no fault to ford….but should still get fixed for him.

ive seen people get some bad new vehicles that deserve lots of criticism….some cases that would make me never purchase from a manufacturer again but this isn’t one of them.

 

Definitely a lemon law buy back candidate.
But seriously these are minor issues.
wait a month or so you'll have 5 more things to deal with. Just like the 70's.🤗😉
Dealers are more than happy to fix the small stuff.

 

My 22 450 has been close to perfect. Would not think of trading for another at this time. I purchased a 78 Chevy pu new and it needed to go back to dealer for paint, primer showing thru. Interior had paint runs that I didn't even mention to the dealer, glad it had enough paint to cover metal. Front fenders rusted thru and needed to be replaced after 3 years. I am satisfied with the build quality of my 17 and 22 Super Duty trucks. Quality is better now than back then, but there are many times more complicated parts involved in the new trucks.