Is this right?
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More Turbo
Joined: Oct 2016
Posts: 552
Likes: 22
Is this right?
2021 F350 Xl. 129k miles. 7.3L
one of.my field guys was towing a trailer and the truck started running rough, like down multiple cylinders rough. I.had him take it to a ford dealer.
They changed 5 spark plugs, it was still missing on one cylinder, so they changed a coil. The fact that 5 plugs were bad, was very odd to me and should have been odd to them as well. The charge for this… $1,100.00. Wow., but this gets much worse.
So they test drove it, the truck was fine, but eventually shut down and wouldn't restart.
So they said they needed to tear into the engine, they said it's probably a bad cam (weird).
Me: "Okay sir, how much is that going to cost?"
Them: "Uhhhh $3,000.00“ me: "WHAAAAAT?"
Also me: "so, how much for a new motor?"
Them: "$13,000.00 sir".
Me: "you know this isn't a diesel, right?".
Them: "Correct, we understand".
Me: "what f-ing year did I just time warp into?".
Is any of this on par with what anyone else has run into? I bought a bunch of gas powered trucks to keep repair and maintenance costs down, this isn't the cost savings I was expecting.
one of.my field guys was towing a trailer and the truck started running rough, like down multiple cylinders rough. I.had him take it to a ford dealer.
They changed 5 spark plugs, it was still missing on one cylinder, so they changed a coil. The fact that 5 plugs were bad, was very odd to me and should have been odd to them as well. The charge for this… $1,100.00. Wow., but this gets much worse.
So they test drove it, the truck was fine, but eventually shut down and wouldn't restart.
So they said they needed to tear into the engine, they said it's probably a bad cam (weird).
Me: "Okay sir, how much is that going to cost?"
Them: "Uhhhh $3,000.00“ me: "WHAAAAAT?"
Also me: "so, how much for a new motor?"
Them: "$13,000.00 sir".
Me: "you know this isn't a diesel, right?".
Them: "Correct, we understand".
Me: "what f-ing year did I just time warp into?".
Is any of this on par with what anyone else has run into? I bought a bunch of gas powered trucks to keep repair and maintenance costs down, this isn't the cost savings I was expecting.
Thread Starter
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More Turbo
Joined: Oct 2016
Posts: 552
Likes: 22
tell me about it. That's just crazy and what's worse is, they weren't even going to disclose the price. I had to ask them for it. Same with the $3,000.00 engine teardown. They obviously think it's no big deal, because they see it every day.
Mountain Pass
Joined: Jul 2017
Posts: 216
Likes: 107
From: Ruther Glen VA
Uhmmm I have been doing my own maintenance except for a oil change and tire rotation a couple times. One was i was trying to get the wiper recall done. I want go into it here but I did post about a issue I was upset with a dealer about. I have lost confidence in some people work ethic so I just do my own stuff now. I have not changed the plugs or wires in mine yet but was one of the things i looked at before buying i crawled under and over and around the truck just to get a visual on where most maintenance would be. Other than the transmission I felt everything was pretty laid out well. Scraprat nailed it I don’t think $1100 is right in any time frame. Thats just wrong. I think my 12 or 9 year old could do it. Based on scraprats cost of materials what in the world was the labor cost and hours. I am in the wrong profession and need to open a shop to change sparkplugs. I mean lawyers and drs don’t make that much per hour lol. I guess its not funny for you. Man i hope you get a remedy to this. Someone is scamming I believe. What area of the country are you in.
Fleet Mechanic
Joined: Dec 2021
Posts: 1,735
Likes: 1,116
Post up the invoice. Lets see the service itemized.
Parts and labor for all 8 plugs in my shop would be $169.92 today.
7.3L long block and labor would be $10.939.97 today.
Full diagnostic all the way down to the camshaft would be roughly $1020.00 (6 hours labor at max). More than likely problem identified well before that.
Parts and labor for all 8 plugs in my shop would be $169.92 today.
7.3L long block and labor would be $10.939.97 today.
Full diagnostic all the way down to the camshaft would be roughly $1020.00 (6 hours labor at max). More than likely problem identified well before that.
Thread Starter
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More Turbo
Joined: Oct 2016
Posts: 552
Likes: 22
Post up the invoice. Lets see the service itemized.
Parts and labor for all 8 plugs in my shop would be $169.92 today.
7.3L long block and labor would be $10.939.97 today.
Full diagnostic all the way down to the camshaft would be roughly $1020.00 (6 hours labor at max). More than likely problem identified well before that.
Parts and labor for all 8 plugs in my shop would be $169.92 today.
7.3L long block and labor would be $10.939.97 today.
Full diagnostic all the way down to the camshaft would be roughly $1020.00 (6 hours labor at max). More than likely problem identified well before that.
I don't have the invoice yet because the truck is still in their shop.
It's in Michigan. I want to be careful not to disclose who the dealer is until I have crossed all my t's and dotted all I's.
I think I'm going to call Ford customer service again, but I don't think they can do anything about what a dealer charges for repairs.
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More Turbo
Joined: Oct 2016
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Problem I have with that is, the truck was misfiring on 5 cylinders, they replaced the plugs and it ran fine, until it shut down. That's not a camshaft in my mind. It doesn't heal itself, then break again.
But maybe something else caused the misfires (valves not opening up enough due to partially wiped cam lobes and fouled the plugs maybe). Maybe new plugs let it run okay until the entire camshaft let loose.
But after 129,000 miles, camshafts don't usually just fail.
If anyone knows who I can talk to about this pricing, let me know. I'm thinking Ford has zero control over what a dealer does, but if Ford doesn't care, who does?
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Fleet Mechanic
Joined: Dec 2021
Posts: 1,735
Likes: 1,116
Dealers are independent of Ford Corporate. Ford isnt going to help you the least with dealer service pricing. Get the intitial service invoice so you can see the itemized breakdown with pricing. Dispute that with your dealer and refuse any further diagnostic and service. Tow the truck back to your lot and seek alternate service center options and make sure you ask for rates and fees up front along with an estimate in writing. Truck is well out of warranty so no need for dealer service if you can source an independent shop which are mostly always cheaper and better trained.
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More Turbo
Joined: Oct 2016
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Update on my 21 F350. If you recall, at 129k miles, it misfired on 5 cylinders. They (Ford) changed the plugs and a coil, seemed to run fine, but during their post repair test drive, the engine shut down.
Turns out, the cam failed.
They put a new engine in, but it wasn't running right, so they did some more looking and found the cat converter to be clogged. They said it was the misfires that clogged it.
My bill… .$21,000.00. However, the dealer is working with me on price, but still, this is a very steep cost for something I thought would be a trouble free platfirm.
My question here is, do I need to get the cam, lifters and pushrods from the bad engine, just in case Ford ever admits the lifters were faulty and should be covered? Truck has 129k miles, but still, the lifters shouldn't fail that soon, that's a manufacturing flaw.
Turns out, the cam failed.
They put a new engine in, but it wasn't running right, so they did some more looking and found the cat converter to be clogged. They said it was the misfires that clogged it.
My bill… .$21,000.00. However, the dealer is working with me on price, but still, this is a very steep cost for something I thought would be a trouble free platfirm.
My question here is, do I need to get the cam, lifters and pushrods from the bad engine, just in case Ford ever admits the lifters were faulty and should be covered? Truck has 129k miles, but still, the lifters shouldn't fail that soon, that's a manufacturing flaw.
Lead Driver
Joined: Feb 2005
Posts: 7,923
Likes: 2,642
From: The Great State of Texas
Update on my 21 F350. If you recall, at 129k miles, it misfired on 5 cylinders. They (Ford) changed the plugs and a coil, seemed to run fine, but during their post repair test drive, the engine shut down.
Turns out, the cam failed.
They put a new engine in, but it wasn't running right, so they did some more looking and found the cat converter to be clogged. They said it was the misfires that clogged it.
My bill… .$21,000.00. However, the dealer is working with me on price, but still, this is a very steep cost for something I thought would be a trouble free platfirm.
My question here is, do I need to get the cam, lifters and pushrods from the bad engine, just in case Ford ever admits the lifters were faulty and should be covered? Truck has 129k miles, but still, the lifters shouldn't fail that soon, that's a manufacturing flaw.
Turns out, the cam failed.
They put a new engine in, but it wasn't running right, so they did some more looking and found the cat converter to be clogged. They said it was the misfires that clogged it.
My bill… .$21,000.00. However, the dealer is working with me on price, but still, this is a very steep cost for something I thought would be a trouble free platfirm.
My question here is, do I need to get the cam, lifters and pushrods from the bad engine, just in case Ford ever admits the lifters were faulty and should be covered? Truck has 129k miles, but still, the lifters shouldn't fail that soon, that's a manufacturing flaw.
More Turbo
Joined: Dec 2003
Posts: 534
Likes: 168
From: Park County, CO
Update on my 21 F350. If you recall, at 129k miles, it misfired on 5 cylinders. They (Ford) changed the plugs and a coil, seemed to run fine, but during their post repair test drive, the engine shut down.
Turns out, the cam failed.
They put a new engine in, but it wasn't running right, so they did some more looking and found the cat converter to be clogged. They said it was the misfires that clogged it.
My bill… .$21,000.00. However, the dealer is working with me on price, but still, this is a very steep cost for something I thought would be a trouble free platfirm.
My question here is, do I need to get the cam, lifters and pushrods from the bad engine, just in case Ford ever admits the lifters were faulty and should be covered? Truck has 129k miles, but still, the lifters shouldn't fail that soon, that's a manufacturing flaw.
Turns out, the cam failed.
They put a new engine in, but it wasn't running right, so they did some more looking and found the cat converter to be clogged. They said it was the misfires that clogged it.
My bill… .$21,000.00. However, the dealer is working with me on price, but still, this is a very steep cost for something I thought would be a trouble free platfirm.
My question here is, do I need to get the cam, lifters and pushrods from the bad engine, just in case Ford ever admits the lifters were faulty and should be covered? Truck has 129k miles, but still, the lifters shouldn't fail that soon, that's a manufacturing flaw.
Thread Starter
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More Turbo
Joined: Oct 2016
Posts: 552
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back in the day, you didn't have a computer to tell you what was wrong, you had to investigate. These days, a lot of guys just read the codes and use that as their investigation procedure.
I get it, you don't want to run up a huge labor bill chasing ghosts, most of the time, the computers are right, but that's not the case in my situation unfortunately.
I get it, you don't want to run up a huge labor bill chasing ghosts, most of the time, the computers are right, but that's not the case in my situation unfortunately.
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