The parts tech may be fine with me bringing it in and all... but I should not have to go that route.
So... anything you buy on the internet that is defective, but not obviously so, you should have to take to a 3rd party store to have an 'expert' make a written diagnostic report?

 

No, as I said - I get it. But when I’m buying ‘cheaper’ parts online, I assume a few aren’t going to work out and I figure that’s just a gamble I’m willing to take. If it’s something critical or more expensive, I typically buy from a well known or local source that I know I can get after sale support from.

As far as having to take it somewhere else, that’s subjective. I wouldn’t want to sell items on line, put them in some else hands and then refund on their say so either. Don’t forget it’s a two way street, lots of people out to ‘scam’ them too. They are protecting their interests as well. I don’t think ford parts giant is a scam business. As above they have great website info, and some harder to find parts.

Anyway, imho - $65 isn’t worth the hassle of it all. That said, I also remember who not to deal with in the future when I’m not happy with the service/product.

Good luck with it.

 

I've never found a dealer parts guy like that. Must be a Canadian thing.

OP - You can always buy the part elsewhere and return the defective one under that sales receipt. You'll still be out the money for the original shipping, but it's better than nothing.

 

That's messed up.

 

Mine has lost flexibility and can be a pain at times. The heat gun idea is a good one if the objective is to "make it work" (which is probably the best solution).
I mean, who knows if the next one you find will be any better. Time is taking its toll on most of our parts unfortunately.

 

Because corporations don't ever screw anyone over?

 

Great argument for getting new aftermarket parts.

 

Lol - if the aftermarket were to make them flexible and durable to begin with, instead of using cheap plastic (but why would they change their behaviour ..............)

Plastic is one of the most counterfeited materials, and the physical properties are hugely inferior in most cheap plastics. All they have to do is color match to fool the public. It is an area that generates huge profits for the counterfeiters. Who knows, maybe even this tube is actually a counterfeit from the aftermarket! I am not exactly a huge fan of FordPartsGiant, or even Rock Auto. But companies like these are good to have around many times.

My OEM tube still works and a heat gun would be no big deal, if/when I tire of the exercise of getting it to fit.

Granted - at some point the aftermarket will be essentially all we have - a person has to do what they have to do. Sometimes it isn't possible to make a good decision, then you have to make the best decision.

 

No, because you're returning a part that you didn't buy from that vendor.

 

I'm not talking about OEM knockoff parts, but a complete intake kit like the S&B. Kinda like in the oil cooler thread, how you posted a list of known reliable aftermarket parts.

Of course you can argue that if the OP is complaining about a $65 part, he probably won't be willing to shell out $350 for the later, but at least it will be new and flexible where it needs to be.

I have personally never had this problem (at least not that stood out as a problem) between two 6.0s and another intake I picked-up at a junkyard, which is where I would have started shopping, like CommieCars mentioned.

 

You must work retail.

 

Well said.

 

I've never had an issue with FordPartsGiant over the years, but I don't necessarily buy much from them or ever had to return something. But I also don't buy parts from them that could have a warranty issue. Then, I stick to ANWB, Tasca, and Lakeland.

They are a clearinghouse selling parts for many brands (Ford, Toyota, Subaru, etc.), and basically, from what I can tell, a couple of Chinese guys. When you place an order, they call out to their OE sources for where they can get the item at their best price. When I buy from them, it's because their price is cheaper along with shipping. And I think that is because they don't keep their catalog pricing current. When I've got a deal, the price usually goes up if I look after I've bought it. That's the game. There are other vehicle brand forums where people have not been happy with them, but again, that's the game.

But as said before, we're getting OE parts for a truck that has been out of production for 16 years. After a certain period, Ford is not obligated to continue supplying parts for it, and parts will be on a dealer's shelf. If it's not a quick turn-over part, they can be at the dealer or warehouse for a long time. Dry rot is a real thing. The same is true for buying NOS parts off eBay. I just got one of those yesterday.

I have no plans of not ordering things from them in the future, but as I said, I don't order my version of 'critical' things.

I'm done with this thread....

 

Since you asked, No. But what you've suggested is outright theft, thus, that's messed up. Maybe it's even a bit worse as the original company gets all the profit and none of the hassle.

 

Geezus, I didn't call you a Karen. I said the vendor might think you are. How many times do I have to say you might be right?

You're suggesting the company scammed you. That's an ugly thing to post on a site with thousands of their potential customers. You already caused one person to say they'd never buy from FPG again.

So, I've been trying to explain why they might have made these decisions; how their decision could actually be very reasonable and their requests too. That doesn't mean that was why, but we don't know why. In America, people deserve the benefit of a doubt before being slandered to their customers.

And then you posted this: "So... anything you buy on the internet that is defective, but not obviously so, you should have to take to a 3rd party store to have an 'expert' make a written diagnostic report?"

I think I was pretty clear in describing why I suspected they asked for the report - you're making a subjective claim about a part with a near-zero history of failures. It's not that the alleged defect isn't obvious, it's that, as described, it's not a defect, and if it really is a defect that could never be obvious without hands-on inspection, as they've asked you to provide.

Honestly, the way you're distorting what I said, and defending your ugly actions, is exactly the kind of things Karens do.