Filing complaint
More Turbo
Joined: Jul 2022
Posts: 547
Likes: 376
The LED tail lights should be deleted from the window sticker and the price should reflect that. They tried but couldn't produce the product so you should not have to pay for it. end of story, no law suite just no LED's
Lead Driver
Joined: Dec 2020
Posts: 8,636
Likes: 2,431
Some companies are responsive to BBB complaints. I would probably try that route. The order guide is what orders are based on in many cases, and it said in multiple locations, LED taillamps as standard. The website on the other hand, is often full of inconsistencies, missing info, false info, and not used by all to actually build an order. Until that screen shot above was posted, I had never even looked at that comparison page.
I haven't seen anywhere that Ford has stated anything about this being a commodity restraint, so quite possible that they never intended to include LED taillamps, and it was an error on their part for including it in the order guide(s).
I haven't seen anywhere that Ford has stated anything about this being a commodity restraint, so quite possible that they never intended to include LED taillamps, and it was an error on their part for including it in the order guide(s).
Fleet Mechanic
Joined: Nov 2019
Posts: 1,426
Likes: 487
From: North Carolina
I am not sure you have much of a case based on, "they lied to me" when there are warnings everywhere that commodity shortages can affect availability... I might open a case with Ford and seek a small compensation, the rest is just a waste of your time. NOTHING you can do will "punish" Ford for not doing what you think they should have done. Would you prefer they not ship the truck for two months while they wait for your precious LED tail lights? That is just crazy in my book... Good Luck
Laughing Gas
Joined: Feb 2020
Posts: 1,191
Likes: 574
Seriously, I couldn't give a crap about LED lights, front or rear. My regular headlights have always been plenty.
Laughing Gas
Joined: Feb 2020
Posts: 1,191
Likes: 574
Relieved my 2023 f260 lariat yesterday. As expected the taillights were not LED as ordered but halogen. When previously speaking with ford about them shipping with halogen they said start a case with the dealer. I gave the dealer 7 pages from the order guide stating LED tails. I'm also filing a complaint with states attorney General and BBB. Just wondering if anyone else is doing the same or just accepting the fact we were lied to ? Nothing will probably happen, but I'll get to vent.
Now, if a guy bought a HO 6.7 diesel, with all the proper markings and badges, and later found out it was not an HO but rather a standard 6.7,....then I think that guy would have a case.
Still, opening a case with Ford might get you the LED lights at a later date, can't hurt to try. Good luck in your pursuit.
Fleet Mechanic
Joined: Aug 2019
Posts: 1,357
Likes: 415
From: Monmouth County, NJ
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Tuned
Joined: Nov 2021
Posts: 290
Likes: 203
From: Lafayette, CO
I suspect that there was never any intention of putting led taillights on Lariats. The product group specified led reverse lights and the documentation people read it as led taillights. Happens all the time. No malicious intent on Fords part. Yeah, it sucks to pay as much as we are and get halogens, but that’s what we have.
Fleet Mechanic
Joined: Jun 2015
Posts: 1,556
Likes: 878
From: Rome as it burns
I suspect that there was never any intention of putting led taillights on Lariats. The product group specified led reverse lights and the documentation people read it as led taillights. Happens all the time. No malicious intent on Fords part. Yeah, it sucks to pay as much as we are and get halogens, but that’s what we have.
Wait........
Well....now that I say it like that......you're probably right!!
Tuned
Joined: Nov 2021
Posts: 290
Likes: 203
From: Lafayette, CO
Even for Ford, that theory would indicate an incredible level of incompetence and total lack of proof reading and accountability within a major organization responsible for billions of dollars of product.......
Wait........
Well....now that I say it like that......you're probably right!!
Wait........
Well....now that I say it like that......you're probably right!!
Fleet Mechanic
Joined: Dec 2016
Posts: 1,807
Likes: 539
From: Florida
I'm not going to fret about the LED tails too much as long as I get the LED headlights I specifically ordered. However, didn't last year's Lariats have LED tails? If Ford meant to roll back to halogens all along, then it IS a colossal level of incompetence because EVERY piece of literature published about the 2023 Lariat specified LED tails. EVERY SINGLE DOCUMENT. Even their website and online build-to-price app specified LED tails.
In the end, I'm not going to worry over the tails, but I also wouldn't mind if a dealer replaced my halogens with LEDs when available under a Customer Satisfaction Campaign. It's really the only way Ford can make this right.
However, I can just about guarantee some customer will be filing a class-action lawsuit over this debacle. Lots of folks have sued for less. Ford's probably already getting ready for it.
In the end, I'm not going to worry over the tails, but I also wouldn't mind if a dealer replaced my halogens with LEDs when available under a Customer Satisfaction Campaign. It's really the only way Ford can make this right.
However, I can just about guarantee some customer will be filing a class-action lawsuit over this debacle. Lots of folks have sued for less. Ford's probably already getting ready for it.
More Turbo
Joined: Mar 2013
Posts: 606
Likes: 376
The Ford site clearly states "Tail lights, Halogen with LED reverse" for KR, and "LED tail and reverse" for Limited and Platinum. I would guess that supply constraints have changed that. I would not lose sleep over it. I would think if you read fine print somewhere there would be a disclaimer to the fact substitutions might be made.
Wait, I just re-read the OP's post. Lariats were NOT supposed to get LED tails. Did you get LED reverse? If so you got what you ordered. MY '22 Lariat has Halogen tails.....
Edited
Wait, I just re-read the OP's post. Lariats were NOT supposed to get LED tails. Did you get LED reverse? If so you got what you ordered. MY '22 Lariat has Halogen tails.....
Edited
Last edited by IADiver; Apr 17, 2023 at 06:26 AM. Reason: Addition
Cargo Master
Joined: May 2002
Posts: 3,271
Likes: 229
From: Gulf Coast, FL
And this is how we as consumers don't win against big companies.
Cargo Master
Joined: Jul 2021
Posts: 2,969
Likes: 2,407
From: Ridgway, CO
The Ford site clearly states "Tail lights, Halogen with LED reverse" for KR, and "LED tail and reverse" for Limited and Platinum. I would guess that supply constraints have changed that. I would not lose sleep over it. I would think if you read fine print somewhere there would be a disclaimer to the fact substitutions might be made.
Wait, I just re-read the OP's post. Lariats were NOT supposed to get LED tails. Did you get LED reverse? If so you got what you ordered. MY '22 Lariat has Halogen tails.....
Edited
Wait, I just re-read the OP's post. Lariats were NOT supposed to get LED tails. Did you get LED reverse? If so you got what you ordered. MY '22 Lariat has Halogen tails.....
Edited
That's pretty funny... the OP should definitely sue
