Diode Dynamics Hitch Light
5th Wheeling
Joined: Mar 2020
Posts: 34
Likes: 10
I am really curious why my truck reads the harness as a trailer and knocks out the safety tech. DD assured me this was solved, and others seem to not be having this problem any more- or are you?. Maybe I got an old pre-updated harness? DD customer service has not been helpful so far.
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Mountain Pass
Joined: Dec 2006
Posts: 229
Likes: 5
I am really curious why my truck reads the harness as a trailer and knocks out the safety tech. DD assured me this was solved, and others seem to not be having this problem any more- or are you?. Maybe I got an old pre-updated harness? DD customer service has not been helpful so far.
Former Vendor
Joined: Sep 2017
Posts: 524
Likes: 22
From: St. Louis, Missouri
I am really curious why my truck reads the harness as a trailer and knocks out the safety tech. DD assured me this was solved, and others seem to not be having this problem any more- or are you?. Maybe I got an old pre-updated harness? DD customer service has not been helpful so far.
Have you given our team a call or currently emailing a customer service team member?
I will be happy to assist to the best of my abilities!
5th Wheeling
Joined: Mar 2020
Posts: 34
Likes: 10
Yes, several messages detailing the issue but no resolution yet.
5th Wheeling
Joined: Mar 2020
Posts: 34
Likes: 10
Just an update on my situation. I did finally get a response from DD customer service, and they indicated they are working on determining why it is setting off my truck to thinking I have a trailer attached. I guess it works with some Superduty versions but not with others- maybe it sets off those trucks with the blind spot safety stuff? I am hoping they can develop a harness that works but so far no luck. Be aware it might work and it might not depending on how your truck is equipped, and that DD is aware of the problem. If they get it resolved I'll report back. At some point I'll have to move on, though.
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Former Vendor
Joined: Sep 2017
Posts: 524
Likes: 22
From: St. Louis, Missouri
Just an update on my situation. I did finally get a response from DD customer service, and they indicated they are working on determining why it is setting off my truck to thinking I have a trailer attached. I guess it works with some Superduty versions but not with others- maybe it sets off those trucks with the blind spot safety stuff? I am hoping they can develop a harness that works but so far no luck. Be aware it might work and it might not depending on how your truck is equipped, and that DD is aware of the problem. If they get it resolved I'll report back. At some point I'll have to move on, though.
Thank you for your patience.
If needed, please do not hesitate to follow back up with our customer service team. We'll be happy to help!
1st Gear
Joined: Feb 2023
Posts: 1
Likes: 0
I am really curious why my truck reads the harness as a trailer and knocks out the safety tech. DD assured me this was solved, and others seem to not be having this problem any more- or are you?. Maybe I got an old pre-updated harness? DD customer service has not been helpful so far.
5th Wheeling
Joined: Mar 2020
Posts: 34
Likes: 10
DD has not been able to correct the issue for my truck, so I will be returning mine. It works for some, and I really hoped it would work for my truck, but it seems there are still bugs to be corrected depending on how your truck is equipped. I'll look for other options, I guess. I really liked the simplicity of the adapter that goes between the truck's wiring harness and the bumper plug, but not worth losing all the other tech.
Former Vendor
Joined: Sep 2017
Posts: 524
Likes: 22
From: St. Louis, Missouri
I am having the same issue, I have a 2016 F-150 with the Pro Trailer Assist and it gives me warning messages as soon as I apply the brakes and goes back and forth between detecting a trailer. I just received mine 2 days ago and haven't started the process with DD customer service yet, but at least I'm not the only one experiencing issues.
DD has not been able to correct the issue for my truck, so I will be returning mine. It works for some, and I really hoped it would work for my truck, but it seems there are still bugs to be corrected depending on how your truck is equipped. I'll look for other options, I guess. I really liked the simplicity of the adapter that goes between the truck's wiring harness and the bumper plug, but not worth losing all the other tech.
If you would prefer to return it in the meantime, we understand, and our customer service team will be happy to help you out with that process.
Our sincerest apologies for the inconvenience!
5th Wheeling
Joined: Mar 2020
Posts: 34
Likes: 10
This is an issue our engineering team is aware of. Rest assured that our team is working hard on a solution.
If you would prefer to return it in the meantime, we understand, and our customer service team will be happy to help you out with that process.
Our sincerest apologies for the inconvenience!
If you would prefer to return it in the meantime, we understand, and our customer service team will be happy to help you out with that process.
Our sincerest apologies for the inconvenience!
Former Vendor
Joined: Sep 2017
Posts: 524
Likes: 22
From: St. Louis, Missouri
However, you're welcome to contact our customer service team if you have any concerns before purchasing!
Hours: Monday-Friday 10 a.m. - 5 p.m.
Email: contact@diodedynamics.com
Phone: 314-205-3033