Hands free is garbled

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Sep 8, 2022 | 04:46 AM

cabindoc

Thread Starter

Laughing Gas

Joined: Sep 2008

Posts: 1,053

Likes: 11

From: Central NJ

Hands free is garbled

I now have 3 newer trucks. 21 F250 XLT and 2 F550's XL's. All 3 do the same thing. While using hands free via bluetooth after some period, might be a minute, might be 10 minutes, they all go into garbled mode. So, this is where I can barely understand the person on the other end and they too experience the same on their end. Anyone else have this issue?

Sep 8, 2022 | 05:36 AM

capt caper

Fleet Mechanic

Joined: Dec 2002

Posts: 1,664

Likes: 188

I've always found the hands free in these trucks is never first rate at all. Best to go wireless bluetooth I think.

Sep 8, 2022 | 06:10 AM

B-ManFX4

Fleet Mechanic

Joined: Feb 2021

Posts: 1,405

Likes: 1,171

From: East TN

My previous 2015 F-150 and my current 2019 F-350 both work great with the Bluetooth handsfree. I've talked for hours on many occasions and the only issues I had was with cell connectivity.

I've always used Android phones but I'm not sure that matters. You should test it using a different phone.

Sep 8, 2022 | 06:40 AM

scraprat

Lead Driver

Joined: Jan 2002

Posts: 8,653

Likes: 4,739

From: Itinerant

I use my hands free all the time with no issues.

Sep 8, 2022 | 06:46 AM

nickshu

Tuned

Joined: Mar 2021

Posts: 332

Likes: 126

From: Northern Colorado, USA

Quote:

Originally Posted by cabindoc

I have had this issue on all 3 F-series trucks I have owned, all with Sync 3.x. 2019, 2020, and 2021. Android phones, Galaxy S9, S20, and S22. It only happens about once or twice a month. I stream music and it starts streaming every other word, cutting in and out. Same w/ if I am on a call, can only hear every other word. Disconnecting and reconnecting the phone works to fix it. Maybe try unpairing the phone, factory reset the system on the truck, and repair the phone. It has to be something w/ Ford's bluetooth coding.

Sep 8, 2022 | 08:15 AM

chadstickpoindexter

Lead Driver

Joined: May 2021

Posts: 5,846

Likes: 3,467

From: Uh oh, CA

I prefer a wired connection over a wireless connection anytime it’s an option. To me, the wired connection just works better, plus I have found wireless connections over longer periods of time really eat into the battery… which means you will want to plug it back up to recharge it anyway. I do use MagSafe at home to charge my phone, but I’m not a fan of the wireless charging in these trucks. Thankfully I went with an XLT so I don’t have to deal with wireless CarPlay or charging.

There has been several times that I have hopped into my truck while on a call and didn’t plug it in right away, so the Bluetooth connection picked it up. I can always tell a difference though once I get it plugged in and wired CarPlay takes over. The voice becomes louder and more crisp. When just connected to Bluetooth it sounds distant and almost like and echo. I haven’t had it turn to garble but I never leave it in Bluetooth connection long enough to allow it.