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I have a 02 f250 I just bought the hydra chip for to replace the TS chip it came with. The programming software keeps giving me this error message and will only stay in offline mode so I can't program the chip. I emailed Power Hungry about it but they don't open tell monday so i figured id see if any of you had any suggestions. Thanks.
Agree with The Finlander on the first step toward a resolution. Check your network connection and/or your ability to get to a website that is refreshed often like a news website.
Going a bit further, I went to a video by PHP on YouTube which I have linked below.
At timestamp 1:03 you can see at the bottom of the screen his HydraFlash software says "online". I have included an arrow pointing to this in the image below.
