Any transmission techs here?
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Fleet Mechanic
Joined: Jul 2000
Posts: 1,493
Likes: 346
From: SE Iowa
Any transmission techs here?
So I took my 2020 F450 in for the transmission recall 2 weeks ago. It's to replace the #1 planetary ring gear and assembly. Suppose to only take 2 days.
After a week, I called and was told the tech didn't have the proper socket for the pump bolts. They are 10ep torx. Fair enough. That's possible. This was Monday and said it would be done yesterday.
I show up at dealership last night and my truck is outside in the exact spot I left it 2 weeks ago. I look underneath and everything is full assembled and appears untouched. No sign of marks on bolt heads. No sign of cleaning split fluid. Nothing.
I go inside and was told that a snap ring was not holding and it would be sometime next week.
Now my question for any techs out there. The only snap ring on this entire process is the large one that locks the entire planetary assembly in place. Wouldn't the trans grenade if you started the truck and drove it??
It was late and I was hangry so I just left. But the more I think about it, my intuition is correct that they haven't even started on my truck.
After a week, I called and was told the tech didn't have the proper socket for the pump bolts. They are 10ep torx. Fair enough. That's possible. This was Monday and said it would be done yesterday.
I show up at dealership last night and my truck is outside in the exact spot I left it 2 weeks ago. I look underneath and everything is full assembled and appears untouched. No sign of marks on bolt heads. No sign of cleaning split fluid. Nothing.
I go inside and was told that a snap ring was not holding and it would be sometime next week.
Now my question for any techs out there. The only snap ring on this entire process is the large one that locks the entire planetary assembly in place. Wouldn't the trans grenade if you started the truck and drove it??
It was late and I was hangry so I just left. But the more I think about it, my intuition is correct that they haven't even started on my truck.
Posting Guru
Joined: Feb 2018
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I am not a trained trans tech. I have rebuilt them but not the newer stuff. There are more than one snap ring. Like the big ones holding the clutch packs into the drums as well as the planetaries. If one dared operate the transmission without the snap rings in place, it would come apart where it sat. The service writer generally does not have technical skills. In many regards, it is a sale position. They are highly skilled in blowing smoke up rumps, and I think they are giving your truck a wall job. What's a wall job? They park your truck by the wall and leave it sit there waiting for time to open up in the schedule. I can't imagine the tech taking the trans down and, finding he didn't have all the parts, put it all back together just to roll it out of the shop. Warranty doesn't pay good enough for them to waste that much time.
Hotshot
Joined: Mar 2017
Posts: 10,161
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From: Chaz
I have mine in for this 350 drw. Its vibrating 4-7th shifting. But the rear end was also really low, guess the original owner dealer didnt check it over 2 oil changes it had.
They said they are waiting for parts.
They said they are waiting for parts.
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Thread Starter
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Fleet Mechanic
Joined: Jul 2000
Posts: 1,493
Likes: 346
From: SE Iowa
This is the only snap ring in the tech procedure.
Sounds like my gut was correct and I will be back there when the doors open Monday.
Thanks guys!
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Mountain Pass
Joined: Feb 2006
Posts: 176
Likes: 13
Trans tech
Your dealer is a piece of crap. Tool trucks go in and out weekly.
Whats going on is simple. They think you are a chump. They dont have a real mechanic to do your job.
they are lieing to you until they either hire one or they can take it to a different dealer that has trained personal.
I would take the truck away from them.
Whats going on is simple. They think you are a chump. They dont have a real mechanic to do your job.
they are lieing to you until they either hire one or they can take it to a different dealer that has trained personal.
I would take the truck away from them.
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