WiFi hotspot connectivity
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Lead Driver
Joined: Nov 2005
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WiFi hotspot connectivity
So, been all afternoon trying to get something other than my phone to connect to my trucks wifi hotspot with no success.
Neither my laptop or my new tablet will recognize the hotspot, phone connects every time with no issue.
Called AT&T and all they could tell me after spending an hour fooling with them was that my laptop and tablet must not be compatible with the hotspot.
Tablet is brand new with Android 10 OS, laptop is old windows 7.
The AT&T rep supervisor told me she was going to call Ford and consult them and call me back in an hour, but that was almost two hours ago.
Any super computer guys on here have any ideas?
I'm not a computer guy, all I know was just self-taught, trial and error learning.
Aggravating when your new toys don't work like you want them to.
Neither my laptop or my new tablet will recognize the hotspot, phone connects every time with no issue.
Called AT&T and all they could tell me after spending an hour fooling with them was that my laptop and tablet must not be compatible with the hotspot.
Tablet is brand new with Android 10 OS, laptop is old windows 7.
The AT&T rep supervisor told me she was going to call Ford and consult them and call me back in an hour, but that was almost two hours ago.
Any super computer guys on here have any ideas?
I'm not a computer guy, all I know was just self-taught, trial and error learning.
Aggravating when your new toys don't work like you want them to.
Senior User
Joined: Jan 2021
Posts: 426
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The Windows 7 laptop might not be able to connect because the WPA/WPE encryption is not compatible. The Android tablet. Does it see the hotspot? If so check the encryption method and make sure they match. I don't know the Android OS so I am not sure how to tell you to do this.
If the Win 7 laptop sees it then also check it's encryption method.
If the Win 7 laptop sees it then also check it's encryption method.
Thread Starter
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Lead Driver
Joined: Nov 2005
Posts: 8,472
Likes: 4,963
The Windows 7 laptop might not be able to connect because the WPA/WPE encryption is not compatible. The Android tablet. Does it see the hotspot? If so check the encryption method and make sure they match. I don't know the Android OS so I am not sure how to tell you to do this.
If the Win 7 laptop sees it then also check it's encryption method.
If the Win 7 laptop sees it then also check it's encryption method.
Tablet says network unavailable when I try to manually enter it.
AT&T rep finally called back, and she could only tell me that the Ford rep told her that the wifi wasn't compatible with my devices and I should contact the manufacturer and have them reset the system to match the hotspot.
I seriously doubt they will do anything for me on the tablet, and the laptop is outdated, no more support for it.
But, I will try and contact the tablet manufacturer and ask.
Hotshot
Joined: Oct 2015
Posts: 19,706
Likes: 12,845
From: Wyoming
Neither one recognizes the truck wifi network.
Tablet says network unavailable when I try to manually enter it.
AT&T rep finally called back, and she could only tell me that the Ford rep told her that the wifi wasn't compatible with my devices and I should contact the manufacturer and have them reset the system to match the hotspot.
I seriously doubt they will do anything for me on the tablet, and the laptop is outdated, no more support for it.
But, I will try and contact the tablet manufacturer and ask.
Tablet says network unavailable when I try to manually enter it.
AT&T rep finally called back, and she could only tell me that the Ford rep told her that the wifi wasn't compatible with my devices and I should contact the manufacturer and have them reset the system to match the hotspot.
I seriously doubt they will do anything for me on the tablet, and the laptop is outdated, no more support for it.
But, I will try and contact the tablet manufacturer and ask.
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Fleet Mechanic
Joined: Sep 2016
Posts: 1,613
Likes: 156
how do you even get the wifi setup in the truck?
i have the att service and i have the wifi enabled in sync, but i do not see any indication of a truck hotspot.
on my gm, it showed the signal strength and my phone actually connected to "my truck" wifi
suggestions?
thanks
i have the att service and i have the wifi enabled in sync, but i do not see any indication of a truck hotspot.
on my gm, it showed the signal strength and my phone actually connected to "my truck" wifi
suggestions?
thanks
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Lead Driver
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Is your truck WiFi security type in settings set to WPA2?
Since your phone is connecting and if you're using Android (likely similar with iPhone), selecting the connected WiFi network will provide basic network info such as frequency and security type, just to confirm how your phone is connecting to the truck hotspot.
Since your phone is connecting and if you're using Android (likely similar with iPhone), selecting the connected WiFi network will provide basic network info such as frequency and security type, just to confirm how your phone is connecting to the truck hotspot.
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