Ford pass AP update
Lead Driver
Joined: Nov 2005
Posts: 8,477
Likes: 4,973
Over the weekend my freakin' Ford Pass app was driving me crazy with alerts and notifications that my DEF was low.
And, then my truck was popping messages all weekend too, even though the gauge was showing over half a tank left.
Has me wondering now if this update was applied to my truck wirelessly as well as the app.
Had like 23 alerts on the app for low DEF, I finally got so tired of it that I logged out of the app.
And, then my truck was popping messages all weekend too, even though the gauge was showing over half a tank left.
Has me wondering now if this update was applied to my truck wirelessly as well as the app.
Had like 23 alerts on the app for low DEF, I finally got so tired of it that I logged out of the app.
Thread Starter
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Cargo Master
Joined: Apr 2021
Posts: 2,023
Likes: 756
From: Texas
Over the weekend my freakin' Ford Pass app was driving me crazy with alerts and notifications that my DEF was low.
And, then my truck was popping messages all weekend too, even though the gauge was showing over half a tank left.
Has me wondering now if this update was applied to my truck wirelessly as well as the app.
Had like 23 alerts on the app for low DEF, I finally got so tired of it that I logged out of the app.
And, then my truck was popping messages all weekend too, even though the gauge was showing over half a tank left.
Has me wondering now if this update was applied to my truck wirelessly as well as the app.
Had like 23 alerts on the app for low DEF, I finally got so tired of it that I logged out of the app.
if i use the fob to do the same, it will not update on the ford app
Fleet Mechanic
Joined: Jul 2008
Posts: 1,937
Likes: 1,221
From: Southern Crescent
While we are cataloging odd Ford Pass App anomalies, I went to start my truck by the Ford App today and it came up with "Empty Garage, add a vehicle"
About 10 - 15 seconds later my truck reappeared. I wish the app would display a version/date so we would know if it updated or not.
About 10 - 15 seconds later my truck reappeared. I wish the app would display a version/date so we would know if it updated or not.
Lead Driver
Joined: Dec 2020
Posts: 8,640
Likes: 2,435
While we are cataloging odd Ford App anomalies, I went to start my truck by the Ford App today and it came up with "Empty Garage, add a vehicle"
About 10 - 15 seconds later my truck reappeared. I wish the app would display a version/date so we would know if it updated or not.
About 10 - 15 seconds later my truck reappeared. I wish the app would display a version/date so we would know if it updated or not.
If you go to settings in the app, the app version is at the bottom of the page.
Lead Driver
Joined: Dec 2020
Posts: 8,640
Likes: 2,435
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Lead Driver
Joined: Nov 2005
Posts: 8,477
Likes: 4,973
And, even though I have logged out of the app, it still shows as connected to my truck on my phone screen.
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Cargo Master
Joined: Apr 2021
Posts: 2,023
Likes: 756
From: Texas
The app will update truck info a couple different ways, one is like you said, by using the app to open/close or start the truck. You can also pull down on the screen anytime with with the app open and it will refresh with the current truck information......As for the DEF level screen, I still don't have it. I read about it a month or two ago but it hasn't shown up in my app.
sometimes my carsare there. Then times they show up if I reload. It's like the owner website... slow or over worked
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Cargo Master
Joined: Apr 2021
Posts: 2,023
Likes: 756
From: Texas
Tuned
Joined: Dec 2019
Posts: 322
Likes: 65
For folks that are now able to see DEF level in the app. Are your trucks Sync3, or Sync4 (12")?
Lead Driver
Joined: Nov 2005
Posts: 8,477
Likes: 4,973
So, talked to the Ford Pass rep just a few minutes ago.
He agreed that my app posting 43 low DEF messages was an issue, but since I re-filled the DEF tank and the messages stopped, it would be a problem for them to diagnose the issue.
The rep opened a case, gave me the case number and said to call back with it the next time the issue happens and they will look at it live.
As to the DEF level gauge and miles to empty showing up on the app, he said they are probably experimenting with adding that to the app and not everyone is getting it yet.
And, it is not just a SYNC 4 deal, 2020 and 2021 owners have reported it showing up on their Ford Pass app, as well as 2022 owners.
So, will be checking it out the next trip I take, will let the DEF level run low again and see what happens on the app.
He agreed that my app posting 43 low DEF messages was an issue, but since I re-filled the DEF tank and the messages stopped, it would be a problem for them to diagnose the issue.
The rep opened a case, gave me the case number and said to call back with it the next time the issue happens and they will look at it live.
As to the DEF level gauge and miles to empty showing up on the app, he said they are probably experimenting with adding that to the app and not everyone is getting it yet.
And, it is not just a SYNC 4 deal, 2020 and 2021 owners have reported it showing up on their Ford Pass app, as well as 2022 owners.
So, will be checking it out the next trip I take, will let the DEF level run low again and see what happens on the app.