Given the slimy nature of the finance guy, maybe record the conversation with your phone.

 

In all the above advice, I have not seen what I consider to be the best, simplest and most effective:

Your contract reads…

-----------------You may cancel this contract before it expires by returning to the seller to complete a cancellation request or by sending your written and currently dated request to the administrator by mail fax or an email.



PO Box 1967

Pompano Beach, FL 33061



Cancellation will be effective as of the date we receive your cancellation request
----------

Your get out of jail free is the words "or by sending your written and currently dated request to the administrator by mail fax or an email.".

Therefore, write the following letter, and spring for the $5 for Certified mail with a return receipt. Include a copy of the first page of the contract with the identifying numbers. Obviously, keep copies for yourself and for the dealership.

Mail it to:

[name of warranty company]
PO Box 1967
Pompano Beach, FL 33061

------------------------------

Subject: Cancellation of all sections of Warranty policy no _____________

Gentlemen,

Please cancel all sections of this warranty/maintenance contract immediately. Issue me a refund.


Sincerely,



__________________


----------


Then, having sent that off in the mail, hand the salesman a courtesy copy ... or not ... it is no longer in his hands and he has nothing to say. If there is a tangle about when and from whom the refund comes, so be it. You will get it sooner or later because you have exercised your statutory right to a refund.

Case closed

 

He stated that he sent a cancelation request to the email address listed, AND will be talking with the selling dealer in person since he has an appointment there anyway.

He has a loan, and the warranty cost is rolled into that loan. At least that is my understanding. So the credit/refund will go to the lien holder and therefore should be reflected as a principal reduction. Per the contract, that should take place within 60 days of cancelation.

 

Can a dealer refuse to honor the warranty that came with your new car if someone else does the routine maintenance or repairs?

The Federal Trade Commission (FTC), the nation's consumer protection agency, says no. In fact, it's illegal for a dealer to deny your warranty coverage simply because you had routine maintenance or repairs performed by someone else. Routine maintenance often includes oil changes, tire rotations, belt replacement, fluid checks and flushes, new brake pads, and inspections.

https://www.consumer.ftc.gov/article...ne-maintenance

 

The contract states the refund may be paid directly to the lien holder. The lien holder may hold the refund until the loan is paid off. The OP will need to check with the lien holder to find out what their refund policy is. He may have to refinance to get the refund sooner than the end of the loan term.

 

Take the opportunity to step up and assert yourself. It is part of the lesson you are learning. You are cancelling because you found out that the finance guy lied or misrepresented the plans to make the sale. Go in armed with the things you have written here. You determined the plans do not offer value for you. Be prepared for resistance from the finance guy to cancel in the form of more lies and misrepresentations. Just keep repeating cancel, cancel , cancel.

You have already started the cancellation process by emailing the plan provider. Hopefully your email was clear that you wanted to cancel both plans and included your VIN. Look for a reply from the provider. There may be a form you have to fill out to complete the process. If you get a reply from the provider before your next dealer visit then you may want to continue with that path to cancellation and not have the dealer start a parallel path. In that case I would just inform the finance guy that you have cancelled the plans. If you don't get a reply from the provider before the next visit, then I would start the process with the dealer. The dealer will have to fill out forms to cancel. Get copies of the completed forms before you leave.

Finally. You plan on deleting your truck. Personally, I think this is a bad move. It will void your factory powertrain warranty. The EPA is actively enforcing emissions requirements. Your State may also be more aggressive. You may not be able to legally sell a truck that does not meet factory emissions. Something to consider when it comes time to trade-in. Also consider that when you take the truck in for non powertrain warranty work or recall, the dealer will note in Ford's system that your truck is deleted. Do you want to return your truck to factory condition every time you need to take your truck into the dealer?

 

As the state of residence listed in profile is Florida, here are some 2020 Florida Statues of relevant interest on how the state defines deceptive practices in the selling of Service Warranties:

Title XXXVII INSURANCE Chapter 634 WARRANTY ASSOCIATIONS Section 282 Unfair Methods of competition and unfair or deceptive acts or practices defined.


The State of Florida's Chief Financial Officer, Jimmy Patronis, has prepared a consumer insurance advisory on "Service Warranties," which may also be of interest:

Understanding Coverage: Service Warranty Overview



If the $3,238 combined total of the superfluous warranty service contracts was financed, and upon timely cancellation the refund is credited to the lender, rather than the buyer, then every effort should be made to make certain that 100% of refund is applied toward the reduction of the principal of the original balance borrowed, rather than applied as an account credit in lieu of current payment. Paying interest on a financed premium for a cancelled contract for a service that will never be used is just one more way to squeeze a few more dollars out of the deal.


To have excluded from you the original warranty booklet that Ford provides to consumers in the owner's manual packet provides some indication of an intent to deceive. Those warranty booklets cost money to replace, so you might ask for the original warranty booklet, so that you don't have to print one. The owner's manual is over 675 pages... I don't remember how many pages the warranty booklet is, but for a brand new truck with only 4 miles on it, you shouldn't have to have a stack of pdf printouts from Ford Online filling your glove box, when your purchase entitles you to the compact warranty booklet Ford issues with each vehicle.

Speaking of print outs, if you did carry in a print out of Florida's Statutes defining deceptive acts in the sales of service warranties, they might not think of you in the same way as they did when they originally "smooth talked" you into acquiescing to their contract.

Good luck, and good for you for checking up on their well practiced profit generator.

 

Yes, I am aware that the refund may go to the lien holder, I believe it will go to them. I never really thought about him getting the refund in hand, either directly or from the lender. I guess it's possible. As for the lender holding it till the end, I don't see why they would. It's like returning a product but not getting the refund until the balance is paid off. I have never experienced that kind of practice. If legal, then it is a possibility.

It's rolled into the loan, meaning he is paying interest on that amount. If they hold it they will have to refund the total plus interest. I'm expecting it will be in the form of a principal reduction with monthly payment staying the same, and the term just being shorter. It will be interesting see what the outcome is.

 

Simple, perfect advice. Go directly to the company who holds the policy and cancel directly with them. No need to even let the dealer know.

I would send via mail with some signature verification and tracking for your records. Then follow up with a phone call a week later to confirm receipt and get the name of person you talked to.

And cancel the tire policy, maintenance policy while you are at it. I’m 74 years old Floridian and I do my own oil changes and routine maintenance. For rotations I go to local tire shop.

I

 

Ivan, What dealership sold you the truck?

 

Discount Tire around here repairs flats for free. It's goodwill on their part hoping you will come back when it is tire replacement time. OP lives a couple hours from the dealer so why bother with a flat and road hazard warranty?
OP, does your state or county have emissions test or inspection? The EPA has made it really hard to do deletes and tuners have gone deep underground. It's big money to get caught tampering with federal emissions equipment.
Oh and I am going to put it like it is. The finance guy is a lying mother****er.

 

When we bought our truck a month ago, the finance manager tried to pull a fast one with us too about the extended service plan. They told us that if we didn’t purchase the service plan then we would get 5.9% interest on our loan. But if we did purchase it, then they said the interest rate would drop to 3.9% for my loan. I was like, “What the hell does the warranty have to do with my interest rate from a bank???” They tried to tell me that a place considers you a lower risk of walking away from a loan if you have purchased an extended warranty so they give you a better rate. I told them that was complete BS and that my credit score and credit score alone is what gives the financing company the piece of mind that I’ll fulfill my end of the deal. I then told them at what they were doing is the snake oil sort of salesmanship practices that will have the BBB investigating them. Of course we said no to the extended warranty on principle alone (weren’t planning on getting it anyways), and then when the loan papers came in the mail a week later it turns out we had the lower interest rate after all! In other words they fabricated the entire story.

Needless to say I filled out my Ford Satisfaction Survey in very great detail and included numbers, names, dates, etc. While we are super happy with our truck, I’ll never purchase from them again.

 

Exactly, that is what I was saying, or trying to say. It doesn't make sense to pay $249 up front for flat repair. That was my opinion even if it costs $20-30 for a repair, and especially if you have a nearby Americas tire that charges nothing. Even if his dealer was 5 minutes away it wouldn't be worth it imo. As far as tire replacement is concerned, I have never had a tire damaged beyond repair from a road hazard, but if the OP has and its a concern, then there might be some value in the coverage. Only he can decide that.

Personally I would cancel it all. In fact, speaking of Americas tire(Discount Tire in some areas), I never purchase their tire certificates.

 

Thanks brother i really appreciatte it! Going to type it up and then post a picture here to see what you guys think

 

Thanks guys! Cant thank you guys enough for all your help!!!