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I contacted the my sales manager, As i dont deal with the sales team anymore wile buying my trucks! And he told me there was no confirmation email of any sort and theirs no order verification paper to be signed and that i have signed the proper papers and its on order as a priority 10 (highest)!
Whats your thoughts on that? what exactly are you guys getting as a order confirmation email? Your not talking about the order summary they give you at the dealer ship are ya?
when i initially placed my order i never got the email confirmation, but when scheduling started ford could see the order. my salesman went back in and put my email in again and it generated the email right away. not sure what was keeping it from sending me the email. but the order was submitted just as he said it was.
There's one really similar to this sitting on the lot here in my town... I don't think it has the 5th wheel prep and it is 3.31, but otherwise, its the same I think...
I contacted the my sales manager, As i dont deal with the sales team anymore wile buying my trucks! And he told me there was no confirmation email of any sort and theirs no order verification paper to be signed and that i have signed the proper papers and its on order as a priority 10 (highest)!
Whats your thoughts on that? what exactly are you guys getting as a order confirmation email? Your not talking about the order summary they give you at the dealer ship are ya?
I contacted the my sales manager, As i dont deal with the sales team anymore wile buying my trucks! And he told me there was no confirmation email of any sort and theirs no order verification paper to be signed and that i have signed the proper papers and its on order as a priority 10 (highest)!
Whats your thoughts on that? what exactly are you guys getting as a order confirmation email? Your not talking about the order summary they give you at the dealer ship are ya?
Yeah, I got the same email as those other guys posted.
Yeah, I got the same email as those other guys posted.
I never got an email. Verified email was in the system with dealer a couple weeks alter i ordered and still didn't get one. He forwarded a copy he received to himself immediately. Called marketing when scheduling started and verified email was in the system with my order and received a VIN over the phone. Received a personal email the next week from salesman saying order had been scheduled but still no email directly from ford.
Have still never received one yet.
Not sweating it though as I can look up my order by order number and VIN through several avenues.
I never got an email. Verified email was in the system with dealer a couple weeks alter i ordered and still didn't get one. He forwarded a copy he received to himself immediately. Called marketing when scheduling started and verified email was in the system with my order and received a VIN over the phone. Received a personal email the next week from salesman saying order had been scheduled but still no email directly from ford.
Have still never received one yet.
Not sweating it though as I can look up my order by order number and VIN through several avenues.
Nope no email from Ford, I only got my build date (7/20) from calling marketing and verify with dealer. The Ford order tracker is also useless as it still shows my order as processing.
I contacted the my sales manager, As i dont deal with the sales team anymore wile buying my trucks! And he told me there was no confirmation email of any sort and theirs no order verification paper to be signed and that i have signed the proper papers and its on order as a priority 10 (highest)!
Whats your thoughts on that? what exactly are you guys getting as a order confirmation email? Your not talking about the order summary they give you at the dealer ship are ya?
When I talked to Ford Marketing today, the nice lady mentioned to get the email notifications, the email address has to be attached to the order in whatever system they are using.
For some reason, my order, it must be attached. I feel like a nuisance when I contact my salesman once a week for different stuff, but again today, I asked him to remove the Spray in bed liner from the order. He then later said his Sales Manager got it removed. To me, that should trigger an email...but who knows. I have yet to receive an email direct from Ford, but according to the Ford Marketing lady, my order is there and they see it. Just in Processing.
I never got an email. Verified email was in the system with dealer a couple weeks alter i ordered and still didn't get one. He forwarded a copy he received to himself immediately. Called marketing when scheduling started and verified email was in the system with my order and received a VIN over the phone. Received a personal email the next week from salesman saying order had been scheduled but still no email directly from ford.
Have still never received one yet.
Not sweating it though as I can look up my order by order number and VIN through several avenues.
I was reading on the bronco forum, apparently ford has paused sending out the update emails for the time being(scheduled, built, shipped). the confirmation emails are still going out but not the process emails.
Same here. I've never had a ford vehicle before but I do have an acct with FORD. When I tried to use Ford Pass it says my username and pass are incorrect even thought it works online in the ford webpage. When I trye to create a new acct it says I already have one. When i try to do forgot password link it never send me the email to reset.
Originally Posted by cpobst
Well mine is doing the same thing! It worked fine earlier.....
Originally Posted by gpf2ez
I just opened my app and there is a message at the top that says "Sorry FordPass isn't responding. Please try again later." I can still see my Explorer ST but it will not update.
Originally Posted by Klinc
Mine logs in, but getting errors that "Fordpass isn't responding. Please try again later" here and there.
Originally Posted by aboyles
Looks like they are having problems with their website too.
There's one really similar to this sitting on the lot here in my town... I don't think it has the 5th wheel prep and it is 3.31, but otherwise, its the same I think...
Love it but damn I can’t wait to upgrade those hideous tires lol
Nope no email from Ford, I only got my build date (7/20) from calling marketing and verify with dealer. The Ford order tracker is also useless as it still shows my order as processing.
agreed. I’m not looking at the tracker again until the week of my build date to see if anything updates from there. I’m confident my dealer is on it and he wants to make the sale and commission as much as I want the truck lol