Backup Camera recall
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Logistics Pro
Joined: Nov 2004
Posts: 3,550
Likes: 5
From: Lancaster County PA
Backup Camera recall
Had my 2020 F350 XLT 6.7 recalled to replace the backup camera.
Had the work done at the local dealer.
I did not test the new camera right away as I did not need to back up to leave the dealership. I did stop to grab a soda on my way home. When I backed out of that parking space, I noticed that the "guide" lines normally in the screen were no longer there. Called the dealer. Service man talked to a tech and called me back. Said "they had to reboot the computer so drive it a while and see if they don't come back".
It has been over 2 weeks and they've not returned.
I am about to call the dealer back to have it looked at/fixed but was wondering if anyone else had a similar experience??
Also, I seem to remember that there was a zoom function? There is a "plus" (+) sign on the screen that does nothing when tapped. I seem to remember it zoomed a bit to make trailer hitching easier, but maybe I am wrong on that? Thoughts?
Had the work done at the local dealer.
I did not test the new camera right away as I did not need to back up to leave the dealership. I did stop to grab a soda on my way home. When I backed out of that parking space, I noticed that the "guide" lines normally in the screen were no longer there. Called the dealer. Service man talked to a tech and called me back. Said "they had to reboot the computer so drive it a while and see if they don't come back".
It has been over 2 weeks and they've not returned.
I am about to call the dealer back to have it looked at/fixed but was wondering if anyone else had a similar experience??
Also, I seem to remember that there was a zoom function? There is a "plus" (+) sign on the screen that does nothing when tapped. I seem to remember it zoomed a bit to make trailer hitching easier, but maybe I am wrong on that? Thoughts?
Laughing Gas
Joined: Oct 2013
Posts: 1,028
Likes: 22
From: MA
I had a similar issue with my backup camera - the lines disappeared and the zoom function became inop after unplugging and reattaching the harness in the tailgate. Turns out the pins in that harness plug on the tailgate side were damaged. Replaced the harness everything is perfect. Wonder if they damaged a pin whilst performing the recall.
Thread Starter
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Logistics Pro
Joined: Nov 2004
Posts: 3,550
Likes: 5
From: Lancaster County PA
I had a similar issue with my backup camera - the lines disappeared and the zoom function became inop after unplugging and reattaching the harness in the tailgate. Turns out the pins in that harness plug on the tailgate side were damaged. Replaced the harness everything is perfect. Wonder if they damaged a pin whilst performing the recall.
When I called today the guy said they've done dozens of camera recalls and I was one of only 2 that had this issue.
It makes what you are saying sound very plausible.
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Logistics Pro
Joined: Nov 2004
Posts: 3,550
Likes: 5
From: Lancaster County PA
Unfortunately for me, they are turned on but not functioning.
But thanks for the tip! It was worth taking a look at!
Cross-Country
Joined: Apr 2020
Posts: 64
Likes: 0
From: Greenville, NC
Had my 2020 F350 XLT 6.7 recalled to replace the backup camera.
Had the work done at the local dealer.
I did not test the new camera right away as I did not need to back up to leave the dealership. I did stop to grab a soda on my way home. When I backed out of that parking space, I noticed that the "guide" lines normally in the screen were no longer there. Called the dealer. Service man talked to a tech and called me back. Said "they had to reboot the computer so drive it a while and see if they don't come back".
It has been over 2 weeks and they've not returned.
I am about to call the dealer back to have it looked at/fixed but was wondering if anyone else had a similar experience??
Also, I seem to remember that there was a zoom function? There is a "plus" (+) sign on the screen that does nothing when tapped. I seem to remember it zoomed a bit to make trailer hitching easier, but maybe I am wrong on that? Thoughts?
Had the work done at the local dealer.
I did not test the new camera right away as I did not need to back up to leave the dealership. I did stop to grab a soda on my way home. When I backed out of that parking space, I noticed that the "guide" lines normally in the screen were no longer there. Called the dealer. Service man talked to a tech and called me back. Said "they had to reboot the computer so drive it a while and see if they don't come back".
It has been over 2 weeks and they've not returned.
I am about to call the dealer back to have it looked at/fixed but was wondering if anyone else had a similar experience??
Also, I seem to remember that there was a zoom function? There is a "plus" (+) sign on the screen that does nothing when tapped. I seem to remember it zoomed a bit to make trailer hitching easier, but maybe I am wrong on that? Thoughts?
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Mountain Pass
Joined: Sep 2020
Posts: 109
Likes: 23
Yep, they never initialized it.. "new lin module initialization" is what they want to do. Kevin
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Cross-Country
Joined: Apr 2020
Posts: 64
Likes: 0
From: Greenville, NC
https://owner.ford.com/tools/account...e/recalls.html
you can enter your VIN and see applicable recalls and service actions.
you can enter your VIN and see applicable recalls and service actions.
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