SuperDuty Trouble
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SuperDuty Trouble
I have a brand new, 2021 Lariat, 6.7 liter diesel. Bought it a month ago and I have 1500 miles on it. I began having a vibration noise from the front end of the truck and then a whining noise from the rear end. I had an appointment to take it to the dealership today and they researched and now are thinking that it could be the transmission. They have sent the info into Ford and are waiting on Ford to contact them back. They are talking about the possibility of just putting a new transmission in it. My concern is that it is a brand new, 70k dollar truck, with only 1500 miles on it. Would you allow them to put a new transmission in it or would you fight it with Ford?
Tuned
Joined: Feb 2019
Posts: 279
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[QUOTE=indianchappy;19764317]I have a brand new, 2021 Lariat, 6.7 liter diesel. Bought it a month ago and I have 1500 miles on it. I began having a vibration noise from the front end of the truck and then a whining noise from the rear end. I had an appointment to take it to the dealership today and they researched and now are thinking that it could be the transmission. They have sent the info into Ford and are waiting on Ford to contact them back. They are talking about the possibility of just putting a new transmission in it. My concern is that it is a brand new, 70k dollar truck, with only 1500 miles on it. Would you allow them to put a new transmission in it or would you fight it with Ford?[/QUOTE
Having just turned back in my 2020 diesel today after retaining an attorney and winning my Lemon Law claim on the brand new truck, retain and get all service records available on your truck. Mine went into limp mode after driving it new off the lot and spent over two months in the shop chasing emissions issues.
These things cost way too much to turn a blind eye to issues when new. All makers have issues from time to time but their concern is with the bottom dollar, not the customer at the end of the day. Make sure you are standing on the desk of your service manager.
Having just turned back in my 2020 diesel today after retaining an attorney and winning my Lemon Law claim on the brand new truck, retain and get all service records available on your truck. Mine went into limp mode after driving it new off the lot and spent over two months in the shop chasing emissions issues.
These things cost way too much to turn a blind eye to issues when new. All makers have issues from time to time but their concern is with the bottom dollar, not the customer at the end of the day. Make sure you are standing on the desk of your service manager.
Junior User
Joined: Jan 2021
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I have a brand new, 2021 Lariat, 6.7 liter diesel. Bought it a month ago and I have 1500 miles on it. I began having a vibration noise from the front end of the truck and then a whining noise from the rear end. I had an appointment to take it to the dealership today and they researched and now are thinking that it could be the transmission. They have sent the info into Ford and are waiting on Ford to contact them back. They are talking about the possibility of just putting a new transmission in it. My concern is that it is a brand new, 70k dollar truck, with only 1500 miles on it. Would you allow them to put a new transmission in it or would you fight it with Ford?
Tuned
Joined: Oct 2010
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This isn't even a question, I would happily let them replace the transmission. Consider yourself lucky that they are willing to do that, and not tear the thing down to troubleshoot while you are without your truck the whole time.
Senior User
Joined: Jan 2021
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Things break and warranty is because MFGs know this. Get the new Tranny and drive on into the sunset. Ford wants the broke one back to do a failure analysis on it. This is how MFGrs find defects that may be caused by a bad part or a bad batch of parts.
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Having just turned back in my 2020 diesel today after retaining an attorney and winning my Lemon Law claim on the brand new truck, retain and get all service records available on your truck. Mine went into limp mode after driving it new off the lot and spent over two months in the shop chasing emissions issues.
These things cost way too much to turn a blind eye to issues when new. All makers have issues from time to time but their concern is with the bottom dollar, not the customer at the end of the day. Make sure you are standing on the desk of your service manager.
These things cost way too much to turn a blind eye to issues when new. All makers have issues from time to time but their concern is with the bottom dollar, not the customer at the end of the day. Make sure you are standing on the desk of your service manager.
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Fleet Mechanic
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What's the downside of getting a new transmission? Other than the down time to install the replacement.
Tuned
Joined: Feb 2019
Posts: 279
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same truck again when you have dealership level mechanics doing the work. The OP needs to protect himself and his investment by all means possible because you cannot rely on the manufacture or dealership to do the “right thing”. Having gone throw the lemon law process twice in six years, I can attest that they do not have your best interest in mind.
Tuned
Joined: Jan 2021
Posts: 345
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I am not trying to be a smarta$$ but what would you expect? Sounds reasonable to me to replace the broken part with a new unit. You weren’t expecting a whole new truck were you? I just ask because maybe I am missing something here.
Tuned
Joined: Feb 2019
Posts: 279
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If it were a typical tailgate latch recall or seat heater element replacement, it’s usually not a big deal. When you are talking about trying to trace an engine or transmission issue on a brand new truck, it’s likely not going to be rectified by replacing a single part and getting you on the way. OP is looking at quite a bit of downtime with his new truck while the dealership throws parts and money at the issue. If it’s a trans issue, they will likely have to drop it and replace seals, rear main which equals a complete tear down. Because of this, there is a greater chance of issues down the road.
Fleet Mechanic
Joined: Jul 2019
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The downside is the fact that Ford will fight tooth and nail a will likely force a rebuild rather than an entire new trans. If you dig into the latest industry news, Ford is having problems with their supply chain in regard to defective parts causing skyrocketing warranty claims. Second, it will likely never be the
same truck again when you have dealership level mechanics doing the work. The OP needs to protect himself and his investment by all means possible because you cannot rely on the manufacture or dealership to do the “right thing”. Having gone throw the lemon law process twice in six years, I can attest that they do not have your best interest in mind.
same truck again when you have dealership level mechanics doing the work. The OP needs to protect himself and his investment by all means possible because you cannot rely on the manufacture or dealership to do the “right thing”. Having gone throw the lemon law process twice in six years, I can attest that they do not have your best interest in mind.
