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Not acceptable on a NEW truck. Better be a serious discount and free quality repair if I was going to keep it.
You know how many trucks get damaged in transit? There is no discount or anything mentioned to the final buyer. Once you take delivery you own the truck, there is no cooling off period.
Bummer. But my best advice is get it taken care of and don’t let it spoil your new truck happiness. As others have said small things happen in transit and you will never be whole. I suspect this will be some adhesive and clamps and done to be trouble free for the life of the vehicle. The real tragedy would be if you dwell on it unnecessarily trying to extract a pound of flesh from a dealer. People that walk around in life feeling owed create their own emptiness.
If I were to guess how the damage happened I'd say somewhere between paint shop and cab to chassis mating the robots allowed the cab to scrape onto something. Probably left the factory that way.
Thanks for the input. Anybody have an idea how long repair would take? There’s no adhesive in this area so I assume that it can be curled back , riveted and painted.
I'm going to guess the stuff that comes unpainted or has light or missing paint. There's usually quite a few areas like that. I told myself that I would do that on my truck, never did it.
Originally Posted by lemforder
Thanks for the input. Anybody have an idea how long repair would take? There’s no adhesive in this area so I assume that it can be curled back , riveted and painted.
Calling dealer tomorrow to schedule.
I cant see more than half a day, if that, of actual shop time. Hopefully you can find a shop that isn't going to just park it for 3 days before actually working on it though. Sucks that it happened at all, but it is actually in a good area to be able to forget about it after its fixed. I think most of the time damage like that is repaired prior to the buyer ever seeing it. In most cases it doesn't have to be disclosed either.
Im gonna guess the cab hit / slammed onto something. Wonder if during production There is no scrapping. You've definitely have 2-3 damaged / torn spot welds.
You know how many trucks get damaged in transit? There is no discount or anything mentioned to the final buyer. Once you take delivery you own the truck, there is no cooling off period.
Probably many, but let's see if the dealer does the right thing. That is not common damage that a truck buyer will cause. I missed the OP had already taken delivery.
When I bought my 18 250 I found a pretty significant gouged area on the passenger mirror housing. The chrome material was actually mashed down into the lower plastic portion. Dealer replaced entire mirror housing while I waited. No questions asked. Otherwise I would have torn up the paperwork on the deal.
I can't for the life of me understand why anyone would accept any damage on a new truck. Sure accidents happen but if we don't hold these dealers accountable it won't ever stop. Doesn't matter where the damage occurred. If the dealer wants me to buy it they will make it right.
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