navigation issue
Thread Starter
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Mountain Pass
Joined: Dec 2004
Posts: 217
Likes: 8
From: mich.
navigation issue
I have a 2018 xlt.Drove from michigan to florida yesterday.Navigation worked fine untill we had about 50 miles to go.A red circle with a line through it appeared that said gps.I assume I lost the gps signal.It really didnt matter at this point since we knew where we were going,but the screen was locked so I couldnt access the radio or anything else.I didn,t want to shut the truck off in case it had other issues until we got to our Florida home.Got to our destination,parked the truck and shut it off.Everything seems to work fine today.Any ideas?
Fleet Mechanic
Joined: Jan 2020
Posts: 1,370
Likes: 417
My 2020 Lariat, Sync 3 once went totally black, on a road trip like you. I did shut it off, restart and worked fine ever since. a few months ago. If it happens again, I'd at least record it so you could show the Dealer. I do not have much faith in these electronics, everything is fine, until it isn't. At minimum, I would check that my Sync3 was up to date, in the menu, and the Navi if dated shouldn't be the issue.
Thread Starter
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Mountain Pass
Joined: Dec 2004
Posts: 217
Likes: 8
From: mich.
The bad part is I just rolled over 36k miles last month.Before I hit 36k I was thinking I should take the truck to the dealer while still under the bumper to bumper warranty but I couldn,t find anything wrong with it!
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
I have a 2018 xlt.Drove from michigan to florida yesterday.Navigation worked fine untill we had about 50 miles to go.A red circle with a line through it appeared that said gps.I assume I lost the gps signal.It really didnt matter at this point since we knew where we were going,but the screen was locked so I couldnt access the radio or anything else.I didn,t want to shut the truck off in case it had other issues until we got to our Florida home.Got to our destination,parked the truck and shut it off.Everything seems to work fine today.Any ideas?
These are known to be problematic.
Try a Master Reset of the SYNC 3 system.
If the problem persists or comes back, more than likely the APIM is on it’s way out and it’ll have to be replaced.
Fleet Mechanic
Joined: Jul 2005
Posts: 1,470
Likes: 108
From: Staten Island, NY
Just be aware that a master reset MIGHT wipe out any stored favorite destinations. For me it did it the first time but not the second time I did a master reset.
As for the No GPS icon, I get that a couple of times a year. Never caused me a problem. If I'm currently running an active route I can just pull over, shut the truck off and open the door to shut down the Infotainment System. After restarting the truck the Nav pickes up right where it left off. It seems that if Sync 3 Nav loses the satellite signals for any length of time its incapable of re-acquiring them without a power cycle.
Maybe Sync 4 will be better. But there's always Android Auto.
As for the No GPS icon, I get that a couple of times a year. Never caused me a problem. If I'm currently running an active route I can just pull over, shut the truck off and open the door to shut down the Infotainment System. After restarting the truck the Nav pickes up right where it left off. It seems that if Sync 3 Nav loses the satellite signals for any length of time its incapable of re-acquiring them without a power cycle.
Maybe Sync 4 will be better. But there's always Android Auto.
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Thread Starter
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Mountain Pass
Joined: Dec 2004
Posts: 217
Likes: 8
From: mich.
was out driving around yesterday when the no gps circle came on again,but this time everything kept working.Pulled over,shut the truck off and opened the door to shut everything off.Waited a few minutes,started the truck and everything worked but the no gps circle stayed on.Strange!
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Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
was out driving around yesterday when the no gps circle came on again,but this time everything kept working.Pulled over,shut the truck off and opened the door to shut everything off.Waited a few minutes,started the truck and everything worked but the no gps circle stayed on.Strange!
To have it replaced and depending on the dealer, you’re taking about $600.00-$1K.
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
True, he can go aftermarket and have an overall better head unit but by the time one purchases a head unit, dash kit, and related harnesses, including installation, the price will easily exceed a new APIM.
Cargo Master
Joined: Feb 2004
Posts: 2,101
Likes: 60
From: N. Illinois
I have a new APIM in my 2019 after I lost voice navigation commands after updating the maps with Ford-provided flash drive. Still, 3-1/2 months later, I have no voice commands. Worked until I installed the latest map update... 3 different times. I get the “no gps” symbol a lot since the APIM install.