FordPass Points

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Dec 21, 2020 | 02:02 PM

Jlotze

Thread Starter

5th Wheeling

Joined: Nov 2020

Posts: 34

Likes: 4

From: NE Ohio

FordPass Points

How long does it take for the points to show up your account after purchasing a new vehicle. According to the Fordpass website, it should be credited within 30 days after logging in with the app.I talked to a representative last week (after waiting almost an hour on hold) and waqs told that yes I should have the points in my account. She verified all of my information and told me she would have to pass this along to a technician to evaluate the problem. Haven't heard back yet. Just wondering because a new truck with a diesel engine is worth quite a few points good for an oil change or 2.

Dec 21, 2020 | 02:08 PM

mecdac

Lead Driver

Joined: Jul 2013

Posts: 9,263

Likes: 149

From: In the field...

Bought mine September 30 points showed on account December 11. Six to seven weeks.

Dec 21, 2020 | 02:10 PM

JVburg

Senior User

Joined: Mar 2018

Posts: 122

Likes: 6

The points from my purchase showed up two days after I bought my ‘20 F450.. The conversion rate is $.005 per point, so the 75,000 points I got for buying a diesel converts to $375. If you want to buy accessories, you have to go thru the service department at your dealer.

Dec 21, 2020 | 02:33 PM

BGMSPD

Laughing Gas

Joined: Jan 2007

Posts: 810

Likes: 34

From: Sarasota, FL

Mine showed up within days as well. Just picked it up a couple weeks ago.

Dec 21, 2020 | 03:31 PM

1olddogtwo

Cargo Master

Joined: Apr 2018

Posts: 2,376

Likes: 1,109

Mine have shown up relatively quickly, then again I've been in their system for a while and buying new truck every year.

I'm also trying out the new Ford Pass Credit card....I like points lately and 0% is like free money.

Dec 21, 2020 | 03:43 PM

empire_designs

Mountain Pass

Joined: Aug 2020

Posts: 144

Likes: 17

From: FL

Mine showed up within days of taking my truck home. Points I've earned other ways, either thru promotions or other - take weeks.

Dec 22, 2020 | 05:37 AM

Lin19687

Lead Driver

Joined: Jul 2011

Posts: 6,126

Likes: 366

From: Burlington, ma

I called my dealer at day 28 and they showed up the next day.
call your dealer as I wonder if they forget to put something in.

Mine added about $210 discount to my hard top cover I got from my dealer, plus my dealer sent me a 15% coupon 😎

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Dec 22, 2020 | 07:39 AM

Poncho450

Lead Driver

Joined: Oct 2014

Posts: 5,936

Likes: 1,353

From: NY/Canada border

I just went through this. When I bought a 2019 the points were there in less than 10 days. With my 2020 I was about 6 weeks, several phone calls and an escalation with a case number. They finally appeared.

Dec 22, 2020 | 07:54 AM

#10

Jlotze

Thread Starter

5th Wheeling

Joined: Nov 2020

Posts: 34

Likes: 4

From: NE Ohio

Quote:

Originally Posted by Poncho450

Yes. I have a case number also. That at least gives me hope. Thanks.

Dec 22, 2020 | 03:13 PM

#11

MKrenn

Fleet Mechanic

Joined: Jul 2018

Posts: 1,612

Likes: 562

From: Black Hills of SD

Mine showed up a couple days after I took delivery...

Dec 23, 2020 | 06:28 AM

#12

Jlotze

Thread Starter

5th Wheeling

Joined: Nov 2020

Posts: 34

Likes: 4

From: NE Ohio

Finally received my points. After almost 7 weeks and a phone call. I can sleep at night now .

Dec 23, 2020 | 07:26 AM

#13

Poncho450

Lead Driver

Joined: Oct 2014

Posts: 5,936

Likes: 1,353

From: NY/Canada border

Quote:

Originally Posted by Jlotze

Finally received my points. After almost 7 weeks and a phone call. I can sleep at night now .

The 2 out of the 3 people that I spoke to on the phone were not very helpful. Especially the very last guy.
The first guy told me that it looked like the dealership had activated the modem in the truck before the actual sale date on my paperwork and that was messing things up.
The second person I spoke to was a very nice woman that assigned me the case number and told me when to call back if I hadn't received the points. She basically told me that the first guy had it all wrong.
The last genius told me that if the points didn't get there by a certain date to call again and they would automatically award them. I was just thinking, "then why don't you just f***ing award them now". But I was a good boy and bit my tongue.

Dec 23, 2020 | 11:17 AM

#14

Poncho450

Lead Driver

Joined: Oct 2014

Posts: 5,936

Likes: 1,353

From: NY/Canada border

Quote:

Originally Posted by 1olddogtwo

Mine have shown up relatively quickly, then again I've been in their system for a while and buying new truck every year.

I don't think this makes any difference. Since 1993 I've had well over a dozen new Ford trucks. Yet I still had a big delay this time on the points compared to when I bought a 2019.
I think someone just dropped the ball. No way of knowing if it was the dealer or someone at Ford or whoever they have that takes care of points.

Dec 23, 2020 | 05:08 PM

#15

heinphoto

Cross-Country

Joined: Jan 2020

Posts: 73

Likes: 4

From: Northern California

It took me almost 5 months and several phone calls. The customer service reps were always nice and escalated the request each time, but it took multiple calls to make it happen. I cut them a little slack because the initial purchase was in the early days of the pandemic shutdowns. However, I had to be persistent...