FordPass Points
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5th Wheeling
Joined: Nov 2020
Posts: 35
Likes: 4
From: NE Ohio
FordPass Points
How long does it take for the points to show up your account after purchasing a new vehicle. According to the Fordpass website, it should be credited within 30 days after logging in with the app.I talked to a representative last week (after waiting almost an hour on hold) and waqs told that yes I should have the points in my account. She verified all of my information and told me she would have to pass this along to a technician to evaluate the problem. Haven't heard back yet. Just wondering because a new truck with a diesel engine is worth quite a few points good for an oil change or 2.
Senior User
Joined: Mar 2018
Posts: 122
Likes: 6
The points from my purchase showed up two days after I bought my ‘20 F450.. The conversion rate is $.005 per point, so the 75,000 points I got for buying a diesel converts to $375. If you want to buy accessories, you have to go thru the service department at your dealer.
Cargo Master
Joined: Apr 2018
Posts: 2,413
Likes: 1,124
Mine have shown up relatively quickly, then again I've been in their system for a while and buying new truck every year.
I'm also trying out the new Ford Pass Credit card....I like points lately and 0% is like free money.
I'm also trying out the new Ford Pass Credit card....I like points lately and 0% is like free money.
Lead Driver
Joined: Jul 2011
Posts: 6,278
Likes: 370
From: Burlington, ma
I called my dealer at day 28 and they showed up the next day.
call your dealer as I wonder if they forget to put something in.
Mine added about $210 discount to my hard top cover I got from my dealer, plus my dealer sent me a 15% coupon 😎
call your dealer as I wonder if they forget to put something in.
Mine added about $210 discount to my hard top cover I got from my dealer, plus my dealer sent me a 15% coupon 😎
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Lead Driver
Joined: Oct 2014
Posts: 5,945
Likes: 1,359
From: NY/Canada border
I just went through this. When I bought a 2019 the points were there in less than 10 days. With my 2020 I was about 6 weeks, several phone calls and an escalation with a case number. They finally appeared.
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5th Wheeling
Joined: Nov 2020
Posts: 35
Likes: 4
From: NE Ohio
Yes. I have a case number also. That at least gives me hope. Thanks.
.
Lead Driver
Joined: Oct 2014
Posts: 5,945
Likes: 1,359
From: NY/Canada border
The first guy told me that it looked like the dealership had activated the modem in the truck before the actual sale date on my paperwork and that was messing things up.
The second person I spoke to was a very nice woman that assigned me the case number and told me when to call back if I hadn't received the points. She basically told me that the first guy had it all wrong.
The last genius told me that if the points didn't get there by a certain date to call again and they would automatically award them. I was just thinking, "then why don't you just f***ing award them now". But I was a good boy and bit my tongue.
Lead Driver
Joined: Oct 2014
Posts: 5,945
Likes: 1,359
From: NY/Canada border
I think someone just dropped the ball. No way of knowing if it was the dealer or someone at Ford or whoever they have that takes care of points.
Cross-Country
Joined: Jan 2020
Posts: 73
Likes: 4
From: Northern California
It took me almost 5 months and several phone calls. The customer service reps were always nice and escalated the request each time, but it took multiple calls to make it happen. I cut them a little slack because the initial purchase was in the early days of the pandemic shutdowns. However, I had to be persistent...
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BigGunZ
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Oct 9, 2005 09:49 AM