Finding a Dealer with good techs?
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Senior User
Joined: Sep 2010
Posts: 170
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From: Ohio
Finding a Dealer with good techs?
I have to ask this question because of Ricks problem in another thread.
I am very interested in the 6.7. I have been saving money for 2 years and I am almost there.
After reading Rick's post about the dealership problems I am nervous because I can't tell if any of they dealers in my area, which there are 6 of them within 40 miles of me. All of the dealers to whom I have talked, say they have certified techs to work on the 6.7. Of course they all say they have the best. The techs are always to busy to give me the time of day. The service managers are almost as bad as the sales people. I have this issue because I have never owned a diesel.
What questions do I have to ask to find a dealer with good techs? If I can't figure that out I will end up with the gasser, but I really want that diesel.
So please help me find out how to pick a good service department for diesels.
I am very interested in the 6.7. I have been saving money for 2 years and I am almost there.
After reading Rick's post about the dealership problems I am nervous because I can't tell if any of they dealers in my area, which there are 6 of them within 40 miles of me. All of the dealers to whom I have talked, say they have certified techs to work on the 6.7. Of course they all say they have the best. The techs are always to busy to give me the time of day. The service managers are almost as bad as the sales people. I have this issue because I have never owned a diesel.
What questions do I have to ask to find a dealer with good techs? If I can't figure that out I will end up with the gasser, but I really want that diesel.
So please help me find out how to pick a good service department for diesels.
Tuned
Joined: Aug 2010
Posts: 482
Likes: 28
From: Southern Ontario
Suggest you ask to meet the diesel techs. Ask how long they have been working on the SD's and which engines they are familiar with. Also ask for creditations from Ford. Ask dealership how many SD's they put on the road per month. Ask what their largest commercial account is for SD's. Just a starting point. If they won't introduce you then I suggest you walk away. How many SD's on the lot?
Posting Guru
Joined: Aug 2004
Posts: 2,402
Likes: 0
From: Upstate, NY
I thought I had read that in order to sell diesel trucks the dealer had to have certified diesel techs.
The question is...how are they certified?
Years ago at a dealership that shall remain nameless there was a very smart service manager who often took the tests for many of the techs so that they could continue working yet keep their certifications.
I'm sure that never happens anymore.
The question is...how are they certified?
Years ago at a dealership that shall remain nameless there was a very smart service manager who often took the tests for many of the techs so that they could continue working yet keep their certifications.
I'm sure that never happens anymore.
Postmaster
Joined: Feb 2006
Posts: 3,201
Likes: 4
From: waynesville, mo.
I thought I had read that in order to sell diesel trucks the dealer had to have certified diesel techs.
The question is...how are they certified?
Years ago at a dealership that shall remain nameless there was a very smart service manager who often took the tests for many of the techs so that they could continue working yet keep their certifications.
I'm sure that never happens anymore.
The question is...how are they certified?
Years ago at a dealership that shall remain nameless there was a very smart service manager who often took the tests for many of the techs so that they could continue working yet keep their certifications.
I'm sure that never happens anymore.
Post Fiend
Joined: Oct 2009
Posts: 12,123
Likes: 35
From: N. Fort Worth, tx
As V said we all have to be certified and you must have the whole process. being halfway completed does not work. a dealer unsing an uncertified tech to perform a repair and submitting it to ford will result in ford charging back the complete claim unpaid.
with that being said sometime a cert and .50 cents will buy you a cup of joe and no more.
some of us have been doing for long time other are just fresh meat.
If you cant find a tech to talk to then maybe looking for a different shop is a good place to start.
I always have time to awnser a few questions and can show you my certs anytime that ford is not down. however that does not mean you can take a copy of them with you.
with that being said sometime a cert and .50 cents will buy you a cup of joe and no more.
some of us have been doing for long time other are just fresh meat.
If you cant find a tech to talk to then maybe looking for a different shop is a good place to start.
I always have time to awnser a few questions and can show you my certs anytime that ford is not down. however that does not mean you can take a copy of them with you.
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Post Fiend
Joined: Jan 2009
Posts: 6,521
Likes: 11
From: Greenwood, SC
I would say that you should hang out and watch what goes on. If you can, talk to some owners that come in with their 6.0 and 6.4 diesels. See what they think. You might find a few folks that drive 60 miles just to come to this service dept..
If the service writers and the diesel tech come across to you as normal decent human beings that goes a long way too. A lot of them take the training they get too far and forget that greeting you with a smile and asking how the wife is doing is just as important as writing an accurate service ticket.
If the service writers and the diesel tech come across to you as normal decent human beings that goes a long way too. A lot of them take the training they get too far and forget that greeting you with a smile and asking how the wife is doing is just as important as writing an accurate service ticket.
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From: Frederick, MD
Last time I was in the shop I just asked at the engine bay area to speak to the tech real quick.
Before you knew I was talking about all sorts of things. I put it to them that I had info about my airbags and stuff that he will encounter (which was true). I wanted to make life as easy as possible for him.
Before you knew I was talking about all sorts of things. I put it to them that I had info about my airbags and stuff that he will encounter (which was true). I wanted to make life as easy as possible for him.
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