Sync 3 Issues -- 2018 F150
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Joined: Jan 2004
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From: allen park
Sync 3 Issues -- 2018 F150
Morning all,
I just purchased a used 2018 F150 with 56K miles.
The USB hub module looks like it got coffee spilled in it and was nonfunctional, so I snagged a replacement from the dealership.
It fixed the nonfunctional USB hub, but now the USB hub randomly disconnects the devices connected to it. I had a lease of same year and had no problems on that particular truck with the random disconnects.
I've already master reset the Sync 3 unit -- but it's still being dumb.
Are the cables from the backside of the headunit known to come loose before I rip apart the dashboard to look?
Or is there something else I should be looking at?
Thanks
I just purchased a used 2018 F150 with 56K miles.
The USB hub module looks like it got coffee spilled in it and was nonfunctional, so I snagged a replacement from the dealership.
It fixed the nonfunctional USB hub, but now the USB hub randomly disconnects the devices connected to it. I had a lease of same year and had no problems on that particular truck with the random disconnects.
I've already master reset the Sync 3 unit -- but it's still being dumb.
Are the cables from the backside of the headunit known to come loose before I rip apart the dashboard to look?
Or is there something else I should be looking at?
Thanks
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
Cables behind the head unit, which are actually connected to the APIM, which is the brain’s of the SYNC 3 system can’t just come lose because all of them actually click in place. If one was disconnected, in your case the USB, it wouldn’t work at all.
With that being said, have you checked on the Owner.Ford website for any SYNC 3 updates?
Do you know how to do that?
If you have no updates, believe it or not, you might just have a bad USB module.
Perhaps you bent one of the pins or pulled one of the wires that connects to the hub when you replaced it.
I would start there first.
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Senior User
Joined: Jan 2004
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From: allen park
Yeah I did the upgrade via USB a couple days ago.
It took a couple tries to complete too. Now that I think back -- it may have been the USB module being problematic then as well.
It is a brand new USB module -- I just bought it from the Ford dealership, cost me some $60 USD too.
It took a couple tries to complete too. Now that I think back -- it may have been the USB module being problematic then as well.
It is a brand new USB module -- I just bought it from the Ford dealership, cost me some $60 USD too.
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
Yeah I did the upgrade via USB a couple days ago.
It took a couple tries to complete too. Now that I think back -- it may have been the USB module being problematic then as well.
It is a brand new USB module -- I just bought it from the Ford dealership, cost me some $60 USD too.
It took a couple tries to complete too. Now that I think back -- it may have been the USB module being problematic then as well.
It is a brand new USB module -- I just bought it from the Ford dealership, cost me some $60 USD too.
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