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What a difference a dealer makes

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Old Nov 5, 2020 | 09:48 PM
  #1  
kendall69's Avatar
kendall69
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From: Palm Springs California
What a difference a dealer makes

On my 2019 F250 Lariet, I had a horrible death wobble at 7,500 miles. Took it to dealer #1 they said the tire pressure was off on the front tires and pumped me up to WAY PAST the recommended pressure.

That lasted about a week and I could feel the wobble now going over manhole covers. Back to deal #1 at 10K miles, I said same problem please fix it, and please do all the recalls. They delivered it without performing the frozen lock recall saying " we don't do those in Southern Ca." Oh so I guess when I take it to snow country then I will have a problem because you didn't fix the recall?

Now at 13K miles, I took it to dealer #2 telling them to please fix the death wobble, and the recalls the other dealer didn't bother to do.

I got a call today. There are giving me new tires, steering linkage, shims, alignment etc etc

REPLACE ALL 4 TIRES

WORKS POWER STROKE DIESEL PACKAGE

CHECK AND CORRECT TIRE PRESSURE.EXCLUDES UNSAFE TIRES OR

CUSTOMER REQUESTS PERFORM MULTI POINT VEHICLE INSPECTION.

19N06 DOOR LATCH FREEZING CONCERNS

20N04 STEERING LINKAGE DAMPER EXTENDED COVERAGE

PLEASE USE CUSTOMER SUPPLIED OIL INSIDE VEHICLE

My advice, if one dealer jerks you around just go to another dealer




 
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Old Nov 6, 2020 | 04:35 AM
  #2  
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That's good advice
 
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Old Nov 6, 2020 | 08:27 AM
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From: Burlington, ma
That doesn't work for Chevy 😂
 
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Old Nov 6, 2020 | 01:53 PM
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Good to know!
 
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Old Nov 6, 2020 | 02:19 PM
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Exactly!

I see a lot of owners complaining about "Ford" service when they're really complaining about the dealership service department, not the brand.
 
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Old Nov 6, 2020 | 05:25 PM
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A good service manager can make all the difference.
 
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