PSA - Thunderstruck Bumpers
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Logistics Pro
Joined: May 2011
Posts: 4,832
Likes: 668
From: Maine
We have three options available.
1. You can pay to ship the bumper back to us to be repaired and then ship back to you. We will re-powder coat the bumper only. We don't grind our welds down nor scape splatter off the inside of the bumper.
2. You can pay to ship the bumper back to us for a full refund on the bumper only. It will cost an estimated $175 to have it picked up and returned to our location.
3. I can credit you $50 if you decide to keep the bumper.
1. You can pay to ship the bumper back to us to be repaired and then ship back to you. We will re-powder coat the bumper only. We don't grind our welds down nor scape splatter off the inside of the bumper.
2. You can pay to ship the bumper back to us for a full refund on the bumper only. It will cost an estimated $175 to have it picked up and returned to our location.
3. I can credit you $50 if you decide to keep the bumper.
Laughing Gas
Joined: Jun 2020
Posts: 778
Likes: 14
From: Seattle area, WA USA
Whichever you choose, we'll commiserate with you. Be sure and let them know they are losing bidness from all of us on the forum.
I took a stick welding class 37 years ago, and have only done some repairs here and there, but I'm glad to know I am just as good as a "professional" welder.
Fleet Mechanic
Joined: Jul 2019
Posts: 1,648
Likes: 694
A video review posted on Youtube will get you a larger audience. You won't need to blast the manufacturer directly just show the welds and explain how the quality was not close to meeting your expectations. Include the manufacturer's response to your complaint. The viewers will draw their own conclusion.
Fleet Mechanic
Joined: Apr 2018
Posts: 1,502
Likes: 165
I do feel like the $1,000 price point after shipping is a factor here. It’s a lot of money measured in hamburgers, but definitely not on the premium end of custom bumpers.
I’m conflicted here. If you’re not going to have quality welds you shouldn’t have a design that features welded joints this prominently. I also feel like they’re not trying hard to make this right, and you could Decline the charges based on how different it is than what they advertise.
but go through all of this pain and will you be as happy as if you just got to work cleaning it up with a grinder and putting some nice quality bed liner on it?
I’m conflicted here. If you’re not going to have quality welds you shouldn’t have a design that features welded joints this prominently. I also feel like they’re not trying hard to make this right, and you could Decline the charges based on how different it is than what they advertise.
but go through all of this pain and will you be as happy as if you just got to work cleaning it up with a grinder and putting some nice quality bed liner on it?
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Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
Call them back and tell them you’re going to dispute the charge and stop payment.
