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Sync problem

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Old Sep 5, 2020 | 09:28 PM
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Sync problem
My Sync’s bluetooth in my 2011 decided to stop talking to my phone over the past week. Sync voice commands also stopped working so I did a Master Reset. Now the phone and voice buttons don’t do anything. I can’t even get back into the system to setup the phone or do a master reset again. What am I missing? I’ve tried all key positions including with the vehicle running but all I get are the basic menu options.
 
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Old Sep 5, 2020 | 09:36 PM
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Pull the fuse or disconnect the battery to give it a hard boot.

Denny
 
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Old Sep 6, 2020 | 05:47 AM
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Thank you. Radio fuse I am guessing? Nice rig ya got there. Virus slow you down at all? Been a slow season for us. About 10K miles behind at this point. Heading out next week though!
 
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Old Sep 6, 2020 | 06:13 AM
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Originally Posted by BCM
Thank you. Radio fuse I am guessing? Nice rig ya got there. Virus slow you down at all? Been a slow season for us. About 10K miles behind at this point. Heading out next week though!
On my 2013 it's fuse 29.
We came back to our home base early this year because of the virus and have stayed all summer but on the 4th of October we will be out of here and won't be back until the end of April, we winter in Yuma.

Denny
 
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Old Jul 21, 2021 | 06:52 PM
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Curious if you resolved the issue as i have 2012 F250 with similar problems.....
Thanks
 
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Old Jul 21, 2021 | 07:10 PM
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I pulled the fuse, left it out for a minute, put it back in, and all was well.
 
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Old Jul 21, 2021 | 08:57 PM
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Thanks anyway - tried that and even disconnecting batteries - no good i'm afraid.
Cheers
 
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Old Jul 22, 2021 | 05:09 AM
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Try pulling the fuse, then doing a master reset, then pull the fuse again, and master reset again. Thinking I had to do it twice because I have a ton of songs loaded in through USB and after the first fuse pull and master reset the songs were still present, which was odd. Usually all memory is wiped during a reset.
 
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Old Jul 22, 2021 | 07:40 AM
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Originally Posted by BCM
Try pulling the fuse, then doing a master reset, then pull the fuse again, and master reset again. Thinking I had to do it twice because I have a ton of songs loaded in through USB and after the first fuse pull and master reset the songs were still present, which was odd. Usually all memory is wiped during a reset.
That's because the 2012 and 11 Sync 1 trucks use a nav/radio manufactured by Denso with an old school hard disk drive, I believe they called it the Jukebox or something. The music storage is non-volatile so removing power does nothing to it.

I had a 2011 with that Denso nav/radio and it was light years better than the buggy Sync 2 APIM based nav/radio/climate setup in the 2013 I have now.
 
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