Well, UPS lost my 1st order from Dennis-Carpenter. I wasn't so excited about their response when I called them to discuss options.

"Not our fault, they lost it."

Option 1- Reorder items with no refund or express shipping.
Option 2- Reorder items with no refund but I can pay for express shipping.

The order contained windshield rubber(s) and new lighting components. It wouldn't be so bad if the windshield was not already out of the truck.... we pulled it 3 weeks ago and received the wrong seal from Safelite.

Yea....

 

Keep hassling UPS everyday. Get something in writing that they lost your package.

I work with repair vendors and manufactures all the time and we all use FedEx and UPS all the time. Most all business will state once the product leaves them and is the property of the carrier, all responsibility then goes to the carrier. That is why they will not give a refund.

Here is a secret. Obtain letter head from UPS stating they have officially lost your package. Use this letter to hassle DC to get full refund. Reason is, pretty sure DC has insurance policy that covers company loss. This is company loss not yours as the package never reached you. At this moment considering you never received your package AND you have a statement that UPS lost it, it is now considered Fraud. They have knowingly Defrauded a customer who has legal documentation from the carrier that DC pays to use to deliver their products. Now it is a legal matter along with the BBB. Vendors, manufactures, businesses, all Carriers/Transports all have insurance to cover all types of loss for their companies. Those companies do not want to have to use insurance to cover a loss because like all insurance companies their rates will increase and the coverage will decrease.

DC should issue a full refund or replace the parts. Either way if the package ever shows up at your door, tell them you will return it and ensure UPS has that TR# in their system as an RTS aka return to sender. That should cover all aspects of getting their package back if it show up somewhere one day.


Hope all this help. This is first hand experience I've used many times in conjunction with my job of 16yrs when dealing with FedEx and UPS as the carrier for a Vendor or Manufacture.

 

to amplify that - your contract is with DC to deliver product, theirs is with the carrier. You legally have no standing with the shipper since you did not contract with them to deliver the product. Get the shipper to confirm the shipment was not delivered, then you are done with them - since you did not pay them the shipping charges (DC did, at a rate you can't get so they will have likely marked it up to create another profit nexus) they have no obligation to you. Your argument to DC is that they did not agree to SHIP you the product, but to DELIVER it and as long as the product is undelivered, they are obligated to take action to get 'er done. If you paid for this with credit card, you should probably talk to your CC company to see whether they have any available recourse. CC companies are usually pretty cooperative in such cases.

 

I've had good luck with UPS refunding orders lost.

 

This is 100% correct. It is always the shippers or in this case DC's responsibility to deal with UPS. Suppliers have varying policies when this occurs but in the couple instances this happened to me with other automotive product suppliers, they immediately re-shipped the items no additional cost or hassle which I would expect a reputable company like DC would do that. You can be assured they deal with lost/undelivered packages all the time. DC does not however have any obligation to ship the replacement express delivery.

 

As a company DC sucks but their parts are usually good.

This is a simple thing to fix. call them.

 

If you end up with a refund and want to order a window seal from someone else, I recently ordered a front seal direct from Steele Rubber. It was a really nice product, good fit, and looked exactly like the original except it was new.

 

I have had my share of fights with UPS. Unfortunately I will no longer order parts from Bronco Graveyard because UPS is the only way they ship international.

 

Yup Second that one. If a company only offers UPS for international shipping, I no buy and will source it elsewhere, USPS, Fed Ex, DHL, fricken pack mule, no problem. UPS forget it.

 

Well, UPS claims process is in play. 8-10 business days to determine an outcome.

DC contacted me yesterday (very nice lady) and apologized for the actions of the initial call taker. However, I still have to wait on UPS to do their thing before they will do anything. I don't have another $500 budgeted to replace everything right now so; on to another piece of this project while I wait!!! Anybody wanna come help install this new wiring harness!!!

 

I often have shipping issues. Dennis Carpenter included. My philosophy is, it's the supplier's responsibility.

I always argue this to them...."I met my commitment by paying you the money you asked for, to include your shipping charges. Your only commitment was to ensure that the item goes from your location to mine. You have not yet fulfilled your commitment." That has always worked so far.

Shippers and suppliers will bounce blame back and forth, while you foot the bill. And yes, the shipper screwed up, but UPS and Fedex prefer to deal with the entity that payed them, not the recipient.

 

DC did right by my tail gate trim that was the wrong size , usually good to deal with , I believe Crystal an Kim are the 2 ladies I dealt with , and shipped me a new molding at the right length for free , so I do like buying from them

 

i ordered a few small parts like the size of a quarter. never got any shipping info or that they even sent it.
i called and got no info at all.
i ordered from another site. I got it from them before D-C. i got the D-C parts today.

i don't understand what took so long...