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I've had a similar experience with a regional 4x4 shop. Twice I tried to do business with this shop, and called before I drove there, to verify prices before leaving home, and when I arrived, was told a price, nearly doubling or more the cost of the item I was there to pick up. I was in a pinch, so had to pay the price, but that left a stain in my opinion of that shop. Makes me wonder how other customers are treated, or if maybe the fella just doesn't like me? I'm not certain of either.
I know a shop owner who bills you according to what he "THINKS" you can afford-- he will raise prices until you say -- well I can't pay that-- then he lowers the price just enough -- getting the maxium dollar you can pay.
I can't figure it out, I can go to a dealer, or shop and price something and they will often want way too much for what they have, and I will eventually decline and look elsewhere, but then I run across other people who say they got an excellent deal at that same location and will always do business with them. I don't know if I am just too cheap, or broke, or if other people are just willing to pay way too much.
When we had the national FTE meet - they gave some advice on buying a vehicle-- great advice actually. The sellers use several tricks to get the most money they can-- you kinda need to know those tricks and how to counter them.
We can talk :-) It is way easier to hear the advice then to do it.
Some of the Biggies were... Don't show emotion- don't let them know what you are thinking-- They are trained what to do if you are happy- Mad- sad- disappointed-- but they have no recourse but to lower the price if they don't know what you are thinking.
You may have found the perfect car on their lot- to you it is an amazing find-- to them it is wed. Keep your excitement in check-- Ford made a liion of that car with those options and in that color.
If you bring your wife-- only one of you does any talking-- either you or her-- the silent partner is just 100% stone-- not happy- not mad-- but volunteers little more then yes or no answers- that way they can be used as leverage later on-- "Well my wife is not happy about the whole thing maybe if it was 2,000 less?"
When you first walk in the dorr-- you are "just looking and not buying anything today"- Give them a general description of what you want-- "F150- possibly crew cab- or supercab- " act unsure of what you are looking for even if you researched enough to know exactly what truck you want- at what price and what your trade in is worth-- then every so often drop a question like " I read the 5.4 ltr has cam phaser issues? I don't know if I could pay that much for an engine the might have cam phaser issues.
The first salesman you talk to is a minor player- he will have to ask the boss anything-- he will always come back with "Well I know you wanted it for 20000 but my boss can only go as low as 25000-- they will do this a minimum of twice-- dropping lower each time-- on the third time he goes to the "floor manager" say well if you hae to keep asking him-- maybe I should be talking to him. This shakes the minor guy a bit.
The salesman are not your friend-- they are trying to make the most money they can-- no exceptions-- Your kids may go to the same school- you may have the same taste in sports-- whatever- they are not your friend. (Not true for some little car dealers) They will sing a song that you want to hear about anything-- "you like eating snail slime I love snail slime" To try and make you think you are getting a great deal. You are not--
You will never ever ever get a great deal from a dealer- just an acceptable one.
Well I may have sold it yesterday-- $4,500--- in negotiations with wifey as to what I get to spend of that but- I do get new glasses and a new windshield for the super duty out of the deal- We will pay off my colonoscopy and a couple minor bills and put the rest in the bank. He is supposed to call us back on Friday with money and to do paperwork-- he lives on the next street over.
I have a few more tips-- I don't have cash in hand yet but we will see :-)
Getting the sig- other to go along with the quiet thing was the hardest part of my last purchase. I basically told her that just let me rattle on and say anything-- don't correct me- don't really say anything at all- and we will get it cheaper--- Just be quiet until we go to sign then say "can we talk outside" -- Worked like a charm-- got my super duty for $8,500-- and he started at $12,000. I told her if it didn't work she can be in charge next time :-)
The last couple of deals on buying from a dealer weren't too bad. I had financing or cash lined up ahead of time. When it came time to deal I offered out the door amounts. In other words I didn't care how they wrote it up for dealer prep, paper work fees etc. as long as I wrote a check for X and took the vehicle home. That eliminates all the games they play after you agree on a price for the vehicle. Usually they say we will sell you the vehicle for Y, but when it comes time to write the check or get the financing they add a whole bunch of fees. My answer was the vehicle is Y and the only extra fee I will pay is tax.
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