Got an update about my new engine for my 2018/F150/5.0/4x4/XLT

Turns out that the Ford Dealership on US 19 in Clearwater FL never did order an engine. They just told my wife they did and kept giving her status updates on a regular basis.
"i'm not sure I could make this up folks because he pulled it off for 10 weeks"

Turns out the Service Manager MIKE had kept our vehicle at the dealership for almost 10 weeks now until today. That's when my wife went to pickup the truck and a new Service Manager named Ryan came out and said that it was all a fabrication of the other service manager named Mike is no longer employed there!

Ryan told my wife that they reprogrammed the computer and our truck is just fine have a nice day.

I'm getting ready to dial up Ryan for a talk.

 

Schedule a meeting with him and the general manager. I would not discuss this on the phone. And don’t mention legal action unless you are ready to end the conversation and take that step. They no longer have to speak to you if you make a threat to go down that road.

Sorry to hear that you are being messed around with like that.

 

Blatant dishonesty and fabrication, how about they make your car payment for the 2 1/2 months they were lying to you.

 

Walker Ford?

 

Thanks for the update.

As you calmly approach your sit down with the GM and new service manager, you may want to think about other t hings such as a complete buy back, a trade in allowance as if nothing were wrong with the truck and lastly, if and when the engine is finished, a very extensive warranty provided to you at no cost.

You sir have suffered greatly over this.

 

My servicing dealer
WALKER FORD
Clearwater, FL

Thanks for your feedback folks. I talked to a new service manager who is named Ryan. He is very direct and keeps saying "its the most bizarre thing I've ever had happen to me as a service manager" Also said that this service manager / advisor guy named Mike Olson was fired but won't say why. Mike Olson was the service manager/advisor that kept the vehicle so it could have a new engine put in it but RYAN said he never ordered it, he never had permission to order it, FORD never authorized it and they did NOT do any software update AND said we don't have any kind of problem with our vehicle at all that he can tell.

At the end of an hour long conversation of him saying its just so weird he finally said....well look at that, I've had that armrest part to your F150 for over a month. Guess we could have put that in at anytime. "well, have a good day and call us back if we can help with anything" It was ordered back on May, 21, 2019.

I think he should have said. "Can we install that armrest part for you sir" NOPE, didn't say a word. He just wanted me off the phone but I'm not stopping there.

What did they do to my truck?
Did they drive it unauthorized?
Did they take it on vacation?
Did they use it as a Dealer manager DEMO for the 10 weeks they had it.

There is a saying down in Tampa Bay. 8 is on my side.

 

Well, OP, sorry to rain on your parade, but ARE YOU FREAKING CRAZY?????? 😜
TEN WEEKS and one day you decide “let’s go see what’s up with the truck”.
Did you record the mileage? Do you have FordPass to go back and look at where it was mileage-wise?
Id be on the phone with Ford direct AND the BBB right now and be raising hell. No way is this acceptable. I’ve lived through an engine replacement, so I’m not green. You should have been driving it while waiting for the new mill.
I’m kind of tongue in cheek in the first two sentences sbove, but really, you need to get with the program. Not sure if you zoned out and landed in a foreign country, or not, but ten weeks without a rig YOU have been paying on in some way is NOT acceptable. I just can’t believe you passed out that long. 😆.

BTW, I’m betting the noise is nothing more than the knock sensor. My FIRST 5.0L did it for 28k. Then the replacement mill does the exact same thing for the last 11k. I think it’s related to the 4 drive modes and the engine being unable to adjust.

 

Well, OP, sorry to rain on your parade, but ARE YOU FREAKING CRAZY?????? 😜
TEN WEEKS and one day you decide “let’s go see what’s up with the truck”.

YUP. We did all that. Always do. Took pictures of the vehicle and mileage.
The strange thing is that the Service advisor that was fired was good at updating us over the 10 weeks. Real good. Actually lied real real well.

We had a 2019 xlt 2x4 for the 10 weeks no charge of course.
We still don't quiet know what to do but I'll handle it after the weekend.

 

I'm confused, is the new guy going to help you or tell you more BS?

 

They will NOT help.

They will only say NO TROUBLE FOUND..EDUCATED CUSTOMER ON USE OF VEHICLE.

Other than that the guy just keeps saying this is so bizarre.

Bottom Line is he had to have been told to just BS us until we quit. "Hell, I have not even begun to ask questions"

 

Ok, a few questions:
1) Forgive me if I don't recall the original issues but I'm guessing the engine was diagnosed with a valve problem that is not repairable? If so they couldn't replace the heads?
2) What's so bizarre to this guy? Was a problem diagnosed or not? If it was, why didn't they take the prescriptive action? What led them to determine the original diagnosis was wrong and so bizarre?
3) Did he state that the initial analysis was incorrect? If so what is the new analysis and why did it differ? Different mechanics? Did he discuss the findings with the mechanics?

I'd move on, not sure I'd want this clown show working on my vehicle. I'd also post on social media your experiences.

 

I would have the OASIS (Online Automotive Service Information System) report pulled for your truck and see what it says. You might want to get a Ford customer service rep involved.

I don’t know if this link will work or not

https://www.etis.ford.com/vehicleReg...03FB0.fcvas505

 

Your questions are logical.

My wife has been using Walker Ford for service on our Fords for about 30 years now. We only buy Ford.

She felt she could just trust them. Never had an issue like this in the past. A few service associates can be on the less than polite side of course but they are a large dealership and did not have any complaints against them from the public.
She handles the auto MTCE since it's next to her office so she handles our auto's.

1) Forgive me if I don't recall the original issues but I'm guessing the engine was diagnosed with a valve problem that is not repairable? If so they couldn't replace the heads? ANSWER: Nope Mike Olsen said that we were getting a NEW Engine.

2) What's so bizarre to this guy? The new service guy named RYAN keeps saying that but won't say much else.

Was a problem diagnosed or not? Yes it was by Mike Olsen the old service advisor who no longer works there.

If it was, why didn't they take the prescriptive action? What led them to determine the original diagnosis was wrong and so bizarre? RYAN Doesn't there there is any problem at all. NO TROUBLE FOUND. He just keeps saying that this is so bizarre but he isn't talking about the engine. He is talking about the fact that a service advisor would leave us without our vehicle for 10 weeks and tell us we are getting a new engine which turns out to be a big lie.

3) Did he state that the initial analysis was incorrect? NOPE.

NO NEW ANALYSIS was run, NO SOFTWARE UPDATES, NOTHING. If so what is the new analysis and why did it differ? Different mechanics? Did he discuss the findings with the mechanics? WE KNOW SOMEONE WHO KNOWS THE MECHANIC WHO WORKED ON IT. HE IS REALLY GOOD AND I RESPECT HIM. Its the fact that some service advisor has your ride for 10 weeks and then you get a bizarre outcome like this.

 

You shouldn’t be taking lip service from this new guy Ryan. You are a far better man that I. Picture a lioness on the pride land ripping a piece of flesh off a freshly killed zebra. That’d be my wife after a few days missing her vehicle, lest it be 10
weeks. Please tell what keeps you so calm. I hope you get.. (clear throat)... detailed results.

 

Man. Smoke. You’re more angry than he is. I know this hits close to home for you, since you had an engine replaced. Let’s cht him a little slack for how he handles this. Plus we only know what is typed here, so take that for what it’s worth.

As for me, I would take it to another dealer. Preferably a dealer that has a huge sales volume and therefore has probably seen a lot of issues, and has a good relationship with Ford.