There is a dangerous defect in Ford f-150 transmissions that is causing a sudden downshift and sliding of the rear wheels, which could cause the vehicle to spin and result in an accident.

Anyone who has experience driving a car whose rear wheels lock up knows that this can, at speed, lead to a fatality.

My 2012 F-150 did this in 2017 and the dealer that fixed it told me that other models had been recalled, but that mine was not on the list.

They told me that they would refund my money if Ford ever recalled my model for the same problem.

When I received a recall notice in 2019, I called them and asked for my refund.

They told me that because the "New fix" for the problenm was not replacing a part in the transmission, which is what they did, but to reprogram the transmission software, that Ford was not going to reimburse me for the work that a Ford dealer did to fix it another way.

Sound like BS? Yup, that's what I think.

$1083.00 for the repair and now Ford is refusing to reimburse me for the work I had done by FORD dealer to fix this same problem.

Anyone know of a class action lawsuit? Heard of one in California, but, I am in Texas.

This could very well be my last FORD.

 

If you had to have a part replaced in the transmission then it's not the same as the current recall.

 

By "They" do you mean the dealer or are you working directly with Ford? At this point, I would reach out to Ford customer support and discuss the situation. Get a case number and see if they can speak with the dealer on your behalf.

That would be what I would do before getting a lawyer involved. Rules of this forum prevent discussion of legal advise.

 

Your HARDWARE problem is NOT part of the new SOFTWARE UPGRADE.. So NO, that is not covered... Now if you know what was done and can find a RECALL notice for the HARDWARD, that is different .

 

But, did I have to have a part replaced, or did they replace a part unnecessarily and then reprogram the software which fixed the problem. They made the determination, not me.

 

Called Ford Service and they told me that this was "a no reimbursement recall," and that whatever the dealer did was not what the current recall called for. The bottom line was that they are not going to do anything, and that the recall has not yet started to repair vehicles and that I could take mine in when they notified me that the recall work could be completed.

 

There was and still is a lead frame recall, Click here. However it's from 2016 and the chance to get a refund on the repairs was limited. It did extend warranty for 10/150k on the affected vehicles.

 

Same problem, why did Ford dealer do different work to fix the problem? Could they have fixed it simply by reprograming? The Ford Cust Service lady told me that even if they had done the same work that the new recall calls for, "it is a non reimbursement recall." That is BS.

 

My work was done in 2017, I was never notified in 2016, probably because they did not include my VIN in the recall according to the dealer. They ran the program for 6 months only and only if you brought your vehicle in for the problem, not every vehicle that could be effected, after Dec.31st, were screwed, So, I and thousands of other Ford owners are just collateral damage.

 

Read the link I posted.

 

kenan...... you are not listening.... Removing the oil pan and putting "PARTS" into the transmission will NOT FIX THE DOWNSHIFT TO 1 st gear........ They did NOT HAVE A SOFTWARE FIX a year ago... The problem you had and the RECALL problem today are NOT RELATED.... The SOFTWARE patch is out for the 5.0 motor trucks and the early model 3.5 motor trucks.. You need a SOFTWARE patch to compensate for SPEED SENSOR which may skip a beat and have no output... This has NOTHING to do with what you had done a year ago.

 

I have a 6.2 and its part of this latest recall. Personally I think Ford should rememburse the OP. because its all of the same problem. But this recall is just going to cover up the real issue...the leadframe.

 

Sell the POS and buy a Dodge. Their customer service is so much better, right?

 

😂 The truth is, they all have their problems. IMO drive what you LIKE (with research of course, some vehicles are straight junk that should be avoided like the plague.) With that being said, ANY OEM would likely deny a refund in the scenario where hard parts were changed and a software fix was released to fix the issue. I feel the OP’s pain and agree they probably should get a refund, but sadly that isn’t the way the world works.

 

The recall has CHANGED in the last 3 months.. You get a SOFTWARE upgrade to ALL trucks.. If the truck still continues to have a SHIFT problem, you might get a new LEAD FRAME ( electrical / connector) inside the transmission... This is now covered for 10 years / 150K miles as FORD continued to investigate the problem............ the original OP might want to retalk to his FORD dealer NOW.