What would you do?
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New User
Joined: Sep 2018
Posts: 17
Likes: 2
What would you do?
When I was looking at trucks I found the perfect 2019 F-250. Super happy with it, but it didn't have the 5th wheel/gooseneck prep package. Asked the sales guy what it would take to get it installed. We agreed on a price and all the fun stuff, baked it into the sale price.
They call me back a few days later saying that the price they had was wrong and it would be an additional $900 to get the Ford parts. They asked if they could go 3rd party and they'd keep the original price. On the phone, I agree to going 3rd party as long as there would be no rails in the bed. Explained I wanted the under bed, puck style. They gave me the OK.
Long story short, I get my truck back yesterday and there's rails in the bed and a hitch I do not need or want.
The holes are already drilled in the bed. So there's no easy remediation. And there's no documentation.
What would you do?
They call me back a few days later saying that the price they had was wrong and it would be an additional $900 to get the Ford parts. They asked if they could go 3rd party and they'd keep the original price. On the phone, I agree to going 3rd party as long as there would be no rails in the bed. Explained I wanted the under bed, puck style. They gave me the OK.
Long story short, I get my truck back yesterday and there's rails in the bed and a hitch I do not need or want.
The holes are already drilled in the bed. So there's no easy remediation. And there's no documentation.
What would you do?
Hotshot
Joined: Jun 2003
Posts: 12,340
Likes: 4,361
From: SW VA
Did you talk to a salesman, service advisor, or ?
Get a hold of the dealership's GM, or the area's Ford service rep and explain to them what happened. Unfortunately, I don't see how a phone conversation will help you at all. It turns into a he-said/she-said type of thing with no proof on either side.
Get a free consultation advice from a lawyer who has dealt with car dealerships before.
I also probably wouldn't pay for the service until you at least talk with the GM/Rep. And I'd pay with a CC for the off-chance that you are able to do a chargeback if you legally need to.
This is a sore subject for me as well...I ordered my F350 with MSOS 4WD, and it came with ESOF 4WD. My dealer told me to lawyer up if I wanted anything done
I won't step foot into another dealership without a voice recorder, and everything written and signed by a sales manager. Period. If they tell you something, but won't write it down and sign for it...they they don't mean it and won't honor it!
Get a hold of the dealership's GM, or the area's Ford service rep and explain to them what happened. Unfortunately, I don't see how a phone conversation will help you at all. It turns into a he-said/she-said type of thing with no proof on either side.
Get a free consultation advice from a lawyer who has dealt with car dealerships before.
I also probably wouldn't pay for the service until you at least talk with the GM/Rep. And I'd pay with a CC for the off-chance that you are able to do a chargeback if you legally need to.
This is a sore subject for me as well...I ordered my F350 with MSOS 4WD, and it came with ESOF 4WD. My dealer told me to lawyer up if I wanted anything done
I won't step foot into another dealership without a voice recorder, and everything written and signed by a sales manager. Period. If they tell you something, but won't write it down and sign for it...they they don't mean it and won't honor it!
Senior User
Joined: Mar 2018
Posts: 184
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From: Denver, CO
Oh man, screw that. I'd be raising hell. If they promised it, in writing, at the time of the sale, then they have to deliver.
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FTE Leadership Emeritus
Joined: Sep 2000
Posts: 23,174
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From: Stephensville WI
Most states will have a period where the vehicle can be returned and you can cancel the purchase, without penalty.
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Cargo Master
Joined: Dec 2003
Posts: 2,182
Likes: 7
From: Saint Augustine, FL
Take the truck back to the dealer and tell your sales person this its not what you asked for and its a deal breaker. If he balks, escalate to the sales manager. Escalate from there.
Throughout the process, remain calm and behave in a reasonable manner. Throwing a fit will likely force them to push back. Escalate as necessary.
Throughout the process, remain calm and behave in a reasonable manner. Throwing a fit will likely force them to push back. Escalate as necessary.
Senior User
Joined: Jun 2018
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Cross-Country
Joined: May 2018
Posts: 53
Likes: 4
This is false. There is not a legally mandated right to rescind (aka “cooling off period”) on vehicle purchases in any state. It can only be enforced if it was contractually agreed to by the parties. (i.e. bring the car back up to 30 days if not satisfied) That contract would be subject to State Law that allows or disallows such a provision to be introduced into the buyer/seller agreement.
Cross-Country
Joined: May 2018
Posts: 53
Likes: 4
Having said all that. If the dealer did not fulfill their obligation (verbal or written) you have a different type of claim. First step, as mentioned above, is to declare your dissatisfaction with the work done or the product delivered. If the dealership will not agree to rectify the problem, escalation will be necessary. Keep everything in writing via text email or by mail. If you feel that you are getting nowhere, don’t be afraid to file a small claims case against the dealership. That should get them to the negotiating table to resolve the problem.