Die hard Ford family here, currently drive a 2012 power stroke or my wife's first truck a 97 Super Duty 7.3 power stroke. My wife drives a 2016 Expedition EL and her family has everything from a 1997 Saleen Mustang, 2007 Shelby upgraded to a Super Snake along with too many oldies to mention. Her Dad has bought Fords for years as well as my Dad and grandpa who all were/ are in agriculture, coal and construction business. All different sizes and types of vehicles but all used, sometimes used hard bit well maintained and dependable through the years. Enough dragging on about how loyal we are to the brand.

I owned a 6.0 and had little to no trouble but when the oil cooler clogged up at just a tick over warranty ( time not miles, new to me though) i asked about prorating the repair and got No as a fast clear answerfrom Ford. Oh well I thought I will only have this truck for a couple years and I will just try a Dodge next time. And I DID test drive a Dodge carried my wife with me and we jus couldn't commit to the Dodge and decided to try a 6.7 power stroke When her turn came to get a newer vehicle we got rid of her problematic 2004 Ford Freestar- that I had put a transmission in at 125K and a new front air conditioner the year before she suggested an Exedpedtion. We bought one that was Certified Pre-Owned in Jan 2017. The car came with some additional warranty and boy am I glad. In Jan 2018 I had it in for an oil change and tire rotation, car went to shop perfect and had a noise in the front end when we picked it up. Took back to the dealer, they said it was the tires- it wasn't the tires. Took to another Ford dealer they said it was the Drivers side wheel bearing- changed it under Warrenty. Still had the noise, they said maybe it was the tires? It wasn't the tires. Paid for an alignment at a friends shop, tires and alignment was fine. Friend suggested the front differential may have been the problem all along. Took it back to the shop that replaced the wheel bearing and low and behold they think there was something else wrong with it all along. They offered me a focus to drive the 4th day they had our 4x4, 3 row seating, loaded EcoBoost $50K car...and that was only after I asked about something to drive. Ford customer care had been contacted along the way and no assistance was given about offering something to drive, or really even anyone to try no make a decision or make things right. I kept my cool through all of this but I am DONE WITH FORD! Their Customer service is a JOKE- their dealers in this area are crooks and their shops I wouldn't trust to fix my kids bicyle. Friends who have GM products that have had issues get them resolved timely and under warranty get a like vehicle to drive until the work is completed. Now that I have called FOrd today and told them my first hand experience with CHEVY ( my work tuck) they decided I could have a rental but only for 5 days and I have to pay for any additional time while My car is still in the shop- for the second week. WE WILL NOT BE BUYING ANYTHING ELSE FORD and I MAY HAVE A DECENT SELECTION OF FORD STUFF FOR SALE IF THIS DOESNT GET SOME ATTENTION ASAP.

Thanks for the insight. If you read my post I think you will find that I have kept my cool as long as anyone should be expected to keep their cool! This unresolved issue has been going on since January. Something happened to this vehicle while in for a service a a local dealer and no one at 2 different dealers as well as Ford offered to take the time to actually trouble shoot and be a mechanic, find and address the issue. Yes, this is a rant and it is a last resort attempt to get someone off their a$$ to provide some customer service. Ford IS loosing and here is how and why- before I say this I have to tell you I am gonna have to eat a lot of crow if I walk away from them
1- I am on farms and ranches all day everyday all over the southeast. Used to be mostly Fords on the majority of the places I worked with. Now days and for a while now I get a little excited when I see someone that owns a Ford let alone hear that they haven't had problems with it.
2- Many of the folks that I consult for that have left Ford tell me similar stories to what my "Rant" explains
3- I drive and have drove a Chevy Silverado company truck for the last 6 years. Had 3 different trucks in that time period and put 120-140K miles on each of them. First truck had an engine problem at 80K, shop immediately offered a like pickup for me to drive til it was resolved. Ended up taking a couple weeks and never was asked to pay for a rental while they fixed my truck under warranty and yes Chevy has a 100K power train warrenty not 60K.
4- Ford service may have always sucked, I wouldn't know cause it used to be that nothing broke as prematurely as the newer stuff does. Stole it from my Father-in-law but used to say "Fords aren't that much better than everything else, they just run longer with more stuff wrong with them than the others" I think those days are long gone!

Tim, I normally would have too. I really wish they would just not have issues to begin with. The entire deal traces back to something happening to the vehicle while it was in the dealers possession. Dealer of course denies that anything could have possibly happened to it while they had it. It was perfect when we dropped it off and had roaring noise in the front end when we picked it up. Took it back and they said it was the tires- I told them it wasn't but they insisted. Took to another dealer and they said it was a wheel bearing- whatever. They changed the driver side wheel bearing with no resolution as well as no other idea of what was wrong. 4 months later its bad enough to get their attention, meanwhile my family has been riding in a vehicle that I bought for them to have something safe and dependable and its kinda been a time bomb. Front diff had lots of metal shavings. How does this happen? It is just super frustrating but the car has to be fixed

The local dealer lost their managment in the last few yrs to be fair.... the old service manager now owns a shop of his own and ha hired all of the experienced guys who used to be at the dealer shop. I guess that may have been a little too generic of a statement but the dealer that I have had trouble with is the only one in my county. I'm not sure how they still even have a dealership here. I probably went a little overboard with that general of a statement but the shop who has the vehicle right now hasn't proved to be a lot better in terms of customer service and knowledgeable mechanics. I mean they put a heel bearing on our car just adding parts to see what happened.

Darrell, good luck on your new purchase. I understand that all mfgs sometimes have issues. This ain't my first rodeo. I also do not need anyone else to explain to me that being nice about being treated poorly is the way to get what you want. I was nice enough for long enough- TRUST ME. Still have been more than cordial to the local folks. It isn't their fault if Ford isn't training them on how to maintain customers with high priority and great service. The new Rangers look awesome. I owned an 86 SXT years ago, cool truck.
Id like to share something additional though. I work for a manufacturer. My company makes something other than automotive things. Some of my products cost around $400-$500 dollars but go along way even though they are consumables. Some others are even cheaper. When our company has a customer who experiences a problem or anything even questionable we have to contact home office within 24 hrs and have corporate step in and help get said issues resolved. I dont think I have ever lost a customer through this process. If anything I have gained more of them through them sharing their experience. Now that's how things are supposed to handled. I'm not on here just to vent. I am hopping to make others aware that even though I have been super brand loyal I am not feeling the loyalty back to the consumer from a brand my family and I have backed for many years. Furthermore, my life experiences have lended me situations where I have had to deal with people who were not nice about their dissatisfaction and a true professional seeks answers to the problem in a timely manner and doesn't quit unti something is resolved in an appropriate manner for the customer. Lastly, I have been given a GM product to use by my company and found that the level of service has exceeded my expectations. Not only GM but other brands in other situations I have been surprised about how well the customer was taken care of. The whole point is I dont feel that the Ford we once knew and appreciated is the same Ford we are dealing with today FYI

Kingofwylietx

First of all you need to understand a couple things before you get critical

1. this is is an issue that happened while car was at a dealer. - Perfect when I dropped it off for a service and making a growling sound when I picked it up. Bad luck on their part, maybe but how am I supposed to know and how can they prove other wise. Instead they dismiss it as jus being the tires. The car has only been to that dealer and one other in the next county over. The one in the next county over is the one who it a wheel bearing in it back in February. The wheel bearing changed nothing. That is the shop who has it now. DO NOT tell me I didn't give them a chance to fix it. Ive had it to the shop on multiple occasions and only the one who has it now.
2. I did pay for additional warrenty from Ford! This was a CPO car and I paid extra for the CPO warranty. I am not asking fo anything additional or any special treatment. I am only expecting to receive what I was told I was paying for.
3. I have every right to be upset with this situation. This has been ongoing since January with no resolutions. I have paid for a shop other than Ford dealer to go over the car and diagnose the issue then went back to dealer with my findings to get repaired under warrenty. Factory rep called and only offered "I am sorry".

The tone of my posts are what they are. I can be a nice guy and was more than understanding for months. Ive just had enough and as I stated before buyer beware when seeking some kind of service and looking for a company to stand behind their product.
One last personal jab- king (self proclaimed) I don't need criticism about how I feel about the situation I need solutions and would want to find this kind of info if I were researching buying a new vehicle. If you are simply posting to tell me everything I have done wrong- that's water under the bridge, thanks fo your grand intelligence. If you are posting to tell me to have a better attitude about crap service from a company we've spent a lot of money with over years- Don't Bother

Again to the 3 of you that have offered nothing! Thanks a lot