Sync Upgrade Stuck

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Mar 26, 2018 | 07:30 PM

Spoojr

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Tuned

Joined: Sep 2016

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Sync Upgrade Stuck

I tried the update to Sync 3 version 3 via USB this weekend, and I’ve been stuck on “Updating Software” for 2 days. Anyone else have this problem? I’m upgrading from 2.3 to 3.0, and it just sits there, and I don’t see the red light on my USB indicating that the system is using it anymore. Any ideas?

I’ve skimmed through the other posts regarding the upgrade, but I didn’t find anyone else that is just stuck. Thoughts?

Mar 26, 2018 | 08:08 PM

Redrockerstl55

Fleet Mechanic

Joined: Aug 2017

Posts: 1,274

Likes: 26

From: St Louis Suburbs

Mine is stuck on a WiFi update. It’s stuck at about 25% downloaded. I let the truck idle for an hour with my WiFi source 10 feet from the truck. The progress bar never moved. I gave up for now.

Mar 26, 2018 | 08:17 PM

Spoojr

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Joined: Sep 2016

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Thanks for the reply. I let the truck idle
for an hour and finally gave up and turned it off. Now, it just seems to be stuck. Oddly enough, yesterday it said the update was complete and next time I reboot it will finish. Well I restarted the truck and it is still the same update. The “Updating Software” message reappeared and now I’m just stuck again.

Mar 27, 2018 | 02:35 AM

psdxohio

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Joined: Feb 2018

Posts: 325

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From: Central Ohio

Have you tried rebooting your system? I believe you can hold power and forward seek for several seconds until it reboots.

Mar 27, 2018 | 05:47 AM

Spoojr

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Haven’t tried that, but I will. Thanks!

Mar 27, 2018 | 07:25 AM

GABAR

Lead Driver

Joined: Dec 2016

Posts: 5,650

Likes: 243

From: GA

Quote:

Originally Posted by Spoojr

Haven’t tried that, but I will. Thanks!

Perhaps a Master Reset will help you instead of a reboot.

Mar 27, 2018 | 07:28 AM

GABAR

Lead Driver

Joined: Dec 2016

Posts: 5,650

Likes: 243

From: GA

Quote:

Originally Posted by Redrockerstl55

Mine is stuck on a WiFi update. It’s stuck at about 25% downloaded. I let the truck idle for an hour with my WiFi source 10 feet from the truck. The progress bar never moved. I gave up for now.

So far i`ve only heard about one owner being able to update to 3.0 via WiFi but his vehicle was a 2018.

Have you tried via USB?