I had some warranty work done on my 2017 F250, bottom of the drivers door had a small dent on the flat side bottom of the door. Ford repaired the dent but made the stone chip area worse and there was a very defined tape line. I took it back a second time and they left tape on the door jamb, the steering wheel and seat had stains and I had to clean it up myself. Now I'm noticing the area from the style line of the door down is a different/darker shade of silver and doesn't quite match. Took it back the third time and the body shop guy said they might have to paint the door and extended cab door to make it match. My question is, will it ever look right? Do they have to repaint a good part of the truck to match the bad part? I thought they could blend the paint and change the color to match the other panels. The shop guy says they don't use Ford paint, whoever their supplier is at the time of purchasing batches of paint.

 

The body shop is the problem...

 

That's what I'm worried about. I think I should get another opinion. They should be able to blend and change the color to get the desired match to the other panels right?

 

Metallics in general, silvers in particular are nearly impossible to match exactly. My understanding (could be wrong), is getting the flake to lay the right direction, and has much to do with the final look.

Personally, if they made that big of a mess, I'd go elsewhere.

 

I've decide to not go back to the dealer. They had their chance, twice even and it's worse than when I dropped the truck off. A friend of a friend who is going to do body work and paint on my 87 GMC Sierra looked at it today and said they did a horrible job and it can be easily fixed. When I mentioned the dealer body shop, he wasn't surprised and said they are horrible there. They will most likely just blend the bottom portion of both doors and it still will not match the fender or upper section of the door and not be right. To do it correctly, he would pull the trim off of both doors and paint the entire front and rear door and then blend into the fender. That's the correct way of doing it and will look like it should. They guarantee their work in writing and this shop has a local reputation for being excellent. He knows the people who run and work at the Ford dealer body shop and they have a lot of issues which would explain why the truck isn't getting fixed. I also called the Ford complaint number and even the person I talked to said that this dealer has had many complaints over the years for body shop and service center issues. I have to pay out of pocket to have the local body shop repair the truck but don't mind paying for it as long as it's done correctly and back to factory. It does suck that I have to pay for someone else's mistakes, especially when it's suppose to be a Ford certified repair center. You would think that trusting your truck to it's manufacturer service center would be better than this, I guess that's not always the case. I've worked really hard to buy this expensive truck and haven't had a nice vehicle in 15 years but apparently that doesn't matter to a lot of people at the dealer.

 

Tell you Ford dealer they had their chance and now you are going to an independent shop for your work and to expect to receive an invoice for this work.

 

I already tried that, actually a few hours ago. I talked to the owner of the dealership himself and the body shop manager and they will not honor/pay for any work unless it's at a Ford certified dealer/body shop.