2017+ Super Duty The 2017+ Ford F250, F350, F450 and F550 Super Duty Pickup and Chassis Cab

SYNC update

Thread Tools
 
Search this Thread
 
  #1  
Old 12-28-2017, 10:46 AM
Poncho450's Avatar
Poncho450
Poncho450 is offline
Lead Driver
Thread Starter
Join Date: Oct 2014
Location: NY/Canada border
Posts: 5,273
Received 955 Likes on 588 Posts
SYNC update

Looking to update 2.2 to 2.3. I thought this could be done with a 2 GB storage device. Now here's what Ford's website says:

You will need a USB storage drive to transfer the software update files from your computer to your vehicle.
Make sure the USB storage drive:
is empty
can hold at least 32 GB of data
is not password protected
is formatted exFAT What's this?

32 GB now? I've got some old USB drives laying around so that's no problem. Just seems like a big jump.
And clicking the link to download the update tells me that "this service is temporarily unavailable".

https://owner.ford.com/tools/account....html#/prepare
 
  #2  
Old 12-28-2017, 10:58 AM
H4Racing's Avatar
H4Racing
H4Racing is offline
Mountain Pass
Join Date: Dec 2017
Posts: 146
Received 20 Likes on 14 Posts
exFAT is a file system.....if you have a windows computer, insert the drive, go to My Computer and right click on the drive. You should have an option to Format. Select exFAT, and continue.

I looked at upgrading, but I didn't really see a compelling reason to do so. Mine is 2.2, and it works fine......I'll upgrade after 3.0 comes out.
 
  #3  
Old 12-28-2017, 10:58 AM
Big Guys Ford's Avatar
Big Guys Ford
Big Guys Ford is offline
New User
Join Date: Dec 2017
Location: Georgia
Posts: 9
Likes: 0
Received 0 Likes on 0 Posts
Re: SYNC update

I updated mine with a USB drive it worked flawlessly. I think the 32Gb size is for the file to upack and move files around while updating the trucks system. The eX-FAT is the "extended file allocation table" format that Microsoft came out with several years ago for USB drives. Your Windows computer should recognize the USB drive and format it with that option.

Hope this helps.
 
  #4  
Old 12-28-2017, 11:17 AM
Poncho450's Avatar
Poncho450
Poncho450 is offline
Lead Driver
Thread Starter
Join Date: Oct 2014
Location: NY/Canada border
Posts: 5,273
Received 955 Likes on 588 Posts
Originally Posted by H4Racing
exFAT is a file system.....if you have a windows computer, insert the drive, go to My Computer and right click on the drive. You should have an option to Format. Select exFAT, and continue.

I looked at upgrading, but I didn't really see a compelling reason to do so. Mine is 2.2, and it works fine......I'll upgrade after 3.0 comes out.
That's not the issue. I've got a Mac but I can format the storage device easily with Disc Utility to exFAT. That's been done.
The problem is getting the download from Ford's website.
I had the entire update folder loaded onto a 2GB flash drive last week. I was advised to do it that way and not to load the individual files onto the drive. But when I plugged it into the truck's USB port today not a thing happened.
 
  #5  
Old 12-28-2017, 11:44 AM
cficare's Avatar
cficare
cficare is online now
Cargo Master
Join Date: Feb 2005
Location: SEVA
Posts: 3,426
Received 330 Likes on 195 Posts
Originally Posted by Poncho450
But when I plugged it into the truck's USB port today not a thing happened.
Two things: 1) It takes about 5 to 10 minutes before any notification appears on the center screen, and; 2) It may not work since you're device is too small.
 
  #6  
Old 12-28-2017, 11:48 AM
Poncho450's Avatar
Poncho450
Poncho450 is offline
Lead Driver
Thread Starter
Join Date: Oct 2014
Location: NY/Canada border
Posts: 5,273
Received 955 Likes on 588 Posts
Originally Posted by cficare
Two things: 1) It takes about 5 to 10 minutes before any notification appears on the center screen, and; 2) It may not work since you're device is too small.
I wonder if it'll appear if I plug it in and drive off? I've got to make a trip to town later.
Way too cold here to sit in a non running truck in the garage today.
 
  #7  
Old 12-28-2017, 04:28 PM
Torvvald's Avatar
Torvvald
Torvvald is offline
Mountain Pass
Join Date: Mar 2007
Posts: 183
Received 2 Likes on 2 Posts
Originally Posted by Poncho450
I wonder if it'll appear if I plug it in and drive off? I've got to make a trip to town later.
Way too cold here to sit in a non running truck in the garage today.
"Non running truck"? That won't work either as you have to have the truck running to do the update, at least according to the instructions...
 
  #8  
Old 12-28-2017, 04:45 PM
laxpatrick's Avatar
laxpatrick
laxpatrick is offline
New User
Join Date: Nov 2017
Posts: 17
Likes: 0
Received 0 Likes on 0 Posts
I had mine in the garage, on home wifi and had it scan for updates. After a couple minutes it just returned with the last check date - no update done.
 
  #9  
Old 12-28-2017, 05:49 PM
cficare's Avatar
cficare
cficare is online now
Cargo Master
Join Date: Feb 2005
Location: SEVA
Posts: 3,426
Received 330 Likes on 195 Posts
Originally Posted by laxpatrick
I had mine in the garage, on home wifi and had it scan for updates. After a couple minutes it just returned with the last check date - no update done.
Gotta' use the thumb-drive for this update.
 
  #10  
Old 12-28-2017, 06:32 PM
Poncho450's Avatar
Poncho450
Poncho450 is offline
Lead Driver
Thread Starter
Join Date: Oct 2014
Location: NY/Canada border
Posts: 5,273
Received 955 Likes on 588 Posts
Originally Posted by Torvvald
"Non running truck"? That won't work either as you have to have the truck running to do the update, at least according to the instructions...
I thought maybe just sitting there with the key in the ON position might work like it does for FORScan updates or programming remote start modules/fobs. Now it's a project for another day. Drove the truck several miles with the drive plugged in (I fished the update out of the trash from last week and copied it to a USB drive). Nothing happened.
So I'm supposed to plug this thing in, let the truck sit and idle until something happens? Maybe 10 or 15 minutes according to some?
There still is no downloading of a fresh update from Ford's site. No idea what's going on there. An over the air update says that 2.2 is the most recent so nothing happens there either.
 
  #11  
Old 12-28-2017, 07:08 PM
cficare's Avatar
cficare
cficare is online now
Cargo Master
Join Date: Feb 2005
Location: SEVA
Posts: 3,426
Received 330 Likes on 195 Posts
Originally Posted by Poncho450
.... is the most recent so nothing happens there either.
Did you ever load the files to a larger thumb drive? Ya' gotta' follow the directions verbatim.
 
  #12  
Old 12-29-2017, 04:08 AM
mrgrayaz's Avatar
mrgrayaz
mrgrayaz is offline
More Turbo
Join Date: Sep 2016
Posts: 616
Received 6 Likes on 5 Posts
30+ minutes for me. Probably 10+ minutes before it did anything. 8gb thumb drive.
 
  #13  
Old 12-29-2017, 05:28 AM
Poncho450's Avatar
Poncho450
Poncho450 is offline
Lead Driver
Thread Starter
Join Date: Oct 2014
Location: NY/Canada border
Posts: 5,273
Received 955 Likes on 588 Posts
Originally Posted by cficare
Did you ever load the files to a larger thumb drive? Ya' gotta' follow the directions verbatim.
Sure did. Actually a 320 GB USB drive that that used to be a backup for a desktop computer.
I wiped it and reformatted before loading the update. I was advised to just drag the whole folder with the update information and not each individual file to the drive. Looking at the video from Ford, this may be the issue. It says to unzip the downloaded file and copy the files to the USB drive. I gave that a shot. Navigation is off. Key on. It sat for 40 minutes. Nothing.
Ford's video says that it can be done while driving or up to 30 minutes after the vehicle has been turned off. None of that has worked either. Nothing is easy with this.
When I hit the Request Download button I'm told that it's preparing an update for my vehicle and will email me with a link when it's ready. When I click OK, another message appears, saying "system is temporarily unavailable. Please try again later or contact us". This has been going on for a few days.
 
  #14  
Old 12-29-2017, 07:30 AM
cficare's Avatar
cficare
cficare is online now
Cargo Master
Join Date: Feb 2005
Location: SEVA
Posts: 3,426
Received 330 Likes on 195 Posts
Originally Posted by Poncho450
Navigation is off. Key on. It sat for 40 minutes. Nothing.
"Key on." Are you saying the engine was running or that the ignition key was in the "On" position and the engine had not been started? Engine is supposed to be running. I gotta' admit you must be having a very frustrating time with this.
 
  #15  
Old 12-29-2017, 07:36 AM
Poncho450's Avatar
Poncho450
Poncho450 is offline
Lead Driver
Thread Starter
Join Date: Oct 2014
Location: NY/Canada border
Posts: 5,273
Received 955 Likes on 588 Posts
Originally Posted by cficare
"Key on." Are you saying the engine was running or that the ignition key was in the "On" position and the engine had not been started? Engine is supposed to be running. I gotta' admit you must be having a very frustrating time with this.
Sure am. From what I've read there are no noticeable changes with the update anyway.
It's below zero here at the moment so I might give it another shot and let the truck run before I head out on errands. That should give proper time.
But Ford's website said that it can be done while driving and up to 30 minutes after turning the truck off. So it just seems odd to me that the truck should sit and idle 30-40 minutes to accomplish this update. I made one trip yesterday where the truck was driven for at least 30 minutes. No update.
It's got to be something simple that I'm overlooking.
 
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Poncho450
2017+ Super Duty
6
12-18-2017 08:14 AM
jblueguy
2015 - 2020 F150
2
06-23-2017 08:21 AM
Nighteyez
N. California Chapter
4
03-18-2012 11:02 PM
BPofMD
Maryland Chapter
1
04-08-2009 04:24 PM
Silver150
2004 - 2008 F150
4
03-29-2004 07:27 PM



Quick Reply: SYNC update



All times are GMT -5. The time now is 11:44 AM.