Why is ford not interested in customer service
#17
11-10-2017, 04:25 PM
Posting Guru
If I could offer you a little advice if your going to have to replace your radiator on your dime, spend the few extra dollars and buy one of the Mishimoto radiators, If you stick a Ford oen somewhere down the road your going to be doing this again, those friggin plastic parts will leak again. The Mishimoto may be more money but it will outlast a Ford one. Just my two cents
#18
11-10-2017, 05:45 PM
If I could offer you a little advice if your going to have to replace your radiator on your dime, spend the few extra dollars and buy one of the Mishimoto radiators, If you stick a Ford oen somewhere down the road your going to be doing this again, those friggin plastic parts will leak again. The Mishimoto may be more money but it will outlast a Ford one. Just my two cents
#19
11-10-2017, 05:53 PM
I probably would have taken your advice on that had the part not been ordered prior to finding out it wasn't going to be covered. As of now, radiator was installed last night and they are "guessing" the miss is due to a fault oil temp sensor. This part I found out will be covered by warranty, labor I have not heard. Still won't have my truck till Tuesday at the earliest. Going on two weeks nearly, I feel like I'm lost without it. Had to use one of the school trucks today to bring tools and material to my classroom/jobsite.
#20
11-10-2017, 06:47 PM
#21
11-11-2017, 08:01 AM
#22
11-11-2017, 10:42 AM
Fleet Mechanic
I just picked up a mishimoto and the newer ones have a two piece upper mounting stud. The old ones where all aluminum, the newer ones a rubber stud screws onto the radiator. Should give a lot more flex in the mount
#23
11-11-2017, 11:40 AM
Totally agree with you Ford is becoming Ford tough and no warranty. It was bad enough my 16 went through a few little problems but now my 17 was the last straw that broke my back. I've been buying Ford trucks since 1983 so it's safe to say I'm a Ford lover and other brands too of course they all have their faults nothing is perfect. The problem Ford has become unapproachable with any warranty issue even when you're in the mileage. They look for any way to worm their ways out of paying for a repair it's becoming quite ridiculous. Quick story my 2017 at 14000 miles lost a wheel bearing in the front, not a big deal you would think except the simple fact they are on National backorder for 3 months meanwhile I need to get to work everyday with my truck which is totally stock at this point I usually do things to them but this one I left alone. They actually told me to go rent a vehicle and wait for the units to get back in stock I walked into a Napa bought the part out of my own pocket and paid to have it installed truck is running fine this was about 3 months ago I just got informed yesterday they're back in stock now LOL thanks Ford sideline a $60,000 vehicle over a wheel bearing that's quality. After I did the repair I expected them to pay me they told me no I said why not it would be covered under the drivetrain 60000 mile warranty I used a non Ford part of course sfk makes the bearings for every manufacturer including Ford like I said I'm done with it my dealer offered to give me the cash himself, did not want too lose me I said that's enough take I feel your pain but I hate to say I think all manufacturers are going this way don't think it will be greener on the other side General bail out Motors or Ram good luck take care
#24
11-11-2017, 02:20 PM
Cargo Master
But we certainly see posts all the time stating that:
- Expensive, highly optioned, complex modern trucks never should break.
- I purchased my first Ford from Henry Sr. himself and have only driven Fords. My warranty has expired and it's going to take a very large check to fix my broken vehicle and Ford needs to do something or I will never purchase another.
I don't understand the thinking either way.
I remember a thread from a few years ago where someone was so pissed about a post warranty issue, they sold their truck in favor of a different brand and sold every other Ford in their house that was a Ford. I think they even claimed that their friends were selling their Fords over their warranty issue. Seems an ESP plan would have been cheaper but I chuckle a little, inside when I remember that thread.
Bruce...
#25
11-12-2017, 11:57 AM
With the complexity of todays vehicles I take out the ESP on all of them no matter the mfg. All the way from grand daughters Focus to wife's Mercedes and my F-350. Over all I am ahead of the game. Even if I wasn't I know that some surprise gigantic repair isn't going to hit at the most inopportune time. I'm a firm believer in Murphy's law. I do all my own maintenance and keep all receipts and a log book. Have never had them question a warranty repair.
#26
11-13-2017, 07:07 AM
Cargo Master
I feel this same way and agree with your statement 100%.
But we certainly see posts all the time stating that:
I don't understand the thinking either way.
I remember a thread from a few years ago where someone was so pissed about a post warranty issue, they sold their truck in favor of a different brand and sold every other Ford in their house that was a Ford. I think they even claimed that their friends were selling their Fords over their warranty issue. Seems an ESP plan would have been cheaper but I chuckle a little, inside when I remember that thread.
Bruce...
But we certainly see posts all the time stating that:
- Expensive, highly optioned, complex modern trucks never should break.
- I purchased my first Ford from Henry Sr. himself and have only driven Fords. My warranty has expired and it's going to take a very large check to fix my broken vehicle and Ford needs to do something or I will never purchase another.
I don't understand the thinking either way.
I remember a thread from a few years ago where someone was so pissed about a post warranty issue, they sold their truck in favor of a different brand and sold every other Ford in their house that was a Ford. I think they even claimed that their friends were selling their Fords over their warranty issue. Seems an ESP plan would have been cheaper but I chuckle a little, inside when I remember that thread.
Bruce...
https://www.ford-trucks.com/forums/1...l#post13028020
#27
11-15-2017, 01:01 PM
#28
11-16-2017, 09:03 PM
Techs can't figure it out... Here is the senario if anyone has seen or has a clue please let me know. Truck ran fine after a new radiator and then they found a faulty oil temp sensor. Drove the truck back from the shop approx 35 miles and ran around for the evening moving trailers and such. No issues, total of 70 miles plus or minus. Started the truck in the morning and drove to my site, fifteen miles. Started truck at 11:20 and at 11:30. Approximately 1/2 mile down the road it started with the miss. Hard to explain. Like a electronic shuts down then starts back up. At 1200 rpm it will only drop to like 1000 and back at it. Hits hard and feels terrible. Went approx 6 miles, it's very intermittent but seems to be more frequent the longer it runs once it starts. Called the dealership, after pulling over and while on the phone temp gauge pegs bells whistles engine power decreased... The works. Shut the truck off, talked to the guy at the dealer. Called roadside. Start truck, still the miss, engine light on, temp normal and this is after five minutes on the phone. Truck on a wrecker, back to dealer.... Of course, no lights, no codes stored, no miss, nothing..... They ran it today at the shop and last night and it hasn't done it again... Anybody got a clue?
#29
11-17-2017, 08:34 AM
Hotshot
Your best bet is to accept the fact your truck is out of warranty, you did not purchase an extended warranty and stop complaining that you aren't being treated fairly. Ford, Chrysler nor GM are not obligated to pay for repairs once your warranty is expired.
The BBB isn't going to do anything for you. Reporting Ford or the dealer isn't going to accomplish anything.
Time to stop whining and time to suck it up. You need to now bite the bullet for a new radiator.
The BBB isn't going to do anything for you. Reporting Ford or the dealer isn't going to accomplish anything.
Time to stop whining and time to suck it up. You need to now bite the bullet for a new radiator.
