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Question about dealer service

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Old Jun 12, 2017 | 11:06 PM
  #1  
87 F-150 I6's Avatar
87 F-150 I6
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Question about dealer service

Hey all, thanks again for the good info for the new truck. Still loving every moment I drive it! I went to my local dealer today on your guy's suggestion to get the latest flashes since I was still in warranty and they told me it would be $138!!! I was told that they don't do that unless its part of a fix or troubleshooting by the tech. If I was Ford, I would want ALL my vehicles running the latest firmware to keep the reliability and performance as it should be.

Does this sound right? Anyone have issues like this? I can't imagine it would take that long to flash everything to the latest!
 
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Old Jun 12, 2017 | 11:15 PM
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When it comes to warranty work, if it ain't broke, they're not going to fix it. This is normal across all brands. (Although your dealer could take a bit of initiative here...)
That said, if there's a known issue or tsb to update software you could walk and state you have that issue, that would get it done under warranty. But i don't know of any at this time.
 
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Old Jun 13, 2017 | 06:12 AM
  #3  
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my_crib_too
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Sounds about right.

If Ford wanted your truck running the latest software, they would have the beast connect to your home internet connection each night and search for updates. My truck doesn't do that, yet.

Bruce
 
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Old Jun 13, 2017 | 02:13 PM
  #4  
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Go to the dealer and tell them you feel you are having regen problems with JackHammering. There is TSB out there for reprogramming the PCM. The TSB is covered under warranty and should be no cost to reprogram the PCM

The TSB is #16-0041. It may have been updated and current TSB under a revised TSB number.

Do a search for JackHammering on this and other forums.

Here is the contents of the TSB

FORD:
2015-2016 F-250, F-350, F-450
This article supersedes TSB 15-0106 to update the Issue Statement, Service Procedure and Part List.
ISSUE
Some 2015-2016 F-Super Duty 250-450 Pickup vehicles equipped with a 6.7L diesel engine and built on or before
2/23/2016 may exhibit a runs rough/misfire condition only during the exhaust regeneration process. This condition
typically occurs on light throttle tip in between 64-113 Km/h (40-70 MPH) and will not set diagnostic trouble codes (DTCs).
The concern may be intermittent and a knocking noise may be present during the concern.

ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Reprogram the powertrain control module (PCM) to the latest calibration using Integrated Diagnostic System (IDS)
release 99.03 or higher. Make sure you are connected to the internet when entering module programming to obtain
the latest updates. Calibration files may also be obtained at www.motorcraftservice.com

2. Did the customer indicate the message center displayed a Cleaning Exhaust Filter message prior to the concern?
a. Yes - proceed to Step 3.
b. No - proceed to Step 6.
3. Remove the left cylinder head. Refer to Workshop Manual (WSM), Section 303-01.
4. Replace all eight (8) exhaust valves and valve seals. Refer to WSM, Section 303-01. (Figure 1)
Figure 1 - Article 16-0041
5. Install the left cylinder head. Refer to WSM, Section 303-01.
6. Provide the customer with a copy of the attached customer information sheet. (Figure 2)
PART NUMBER PART NAME
BC3Z-9439-C Upper Intake Gasket
BC3Z-9439-A Upper Intake Gasket - (Inlet Large)
PICKUP - 6.7L DIESEL ENGINE - RUNS ROUGH DURING EXHAUST
REGENERATION PROCESS - BUILT ON OR BEFORE 2/23/2016 TSB 16-0041
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company Online Publication Date March 7, 2016 PAGE1
PART NUMBER PART NAME
BC3Z-9439-B Upper Intake Gasket - (Inlet Small)
BC3Z-6N640-A Turbo Inlet Gasket Left Hand
W711402-S900 Exhaust Manifold Nut
BC3Z-8287-A Inlet Pipe Clamp (2 Req)
BC3Z-6587-A Turbo Gasket
W713535-S900 Bolts
BC3Z-8287-B Down Pipe Clamp
BC3Z-9E464-B Bypass Pipe Gasket
BC3Z-8527-A Oil Separator O-Ring
BC3Z-6A632-A Oil Separator Gasket
FC3Z-9448-A Exhaust Manifold Gasket
W701706-S440 Nut (8 Req)
BC3Z-8C387-B RH Coolant Manifold Gasket
BC3Z-8C387-A LH Coolant Manifold Gasket
BC3Z-8527-N Heater Tube O-Ring
BC3Z-6065-B Cylinder Head Bolts
F7DZ-6A008-AA Cylinder Head Dowels
DC3Z-6051-F Cylinder Head Gasket
BC3Z-6571-A Valve Seal
CC3Z-6505-B Exhaust Valve (8 Req)
BC3Z-6584-C LH Valve Cover Gasket
BC3Z-6C535-A Injector to Valve Cover Seal (4 Req)
BC3Z-9E964-A Fuel Rail Supply Tube
BC3Z-8527-D Fuel Supply O-rings
BC3Z-8527-E Fuel Supply O-rings
BC3Z-9229-A Injector Seal Kit (2 Req)
BC3Z-9229-B Injector Seal Kit (2 Req)
BC3Z-9E464-B EGR Outlet Gasket (2 Req)
W714852-S900 EGR Outlet Tube Bolt (4 Req)
OPERATION DESCRIPTION TIME
160041A 2015-2016 F-Super Duty 250-450 Pickup 6.7L: Reprogram The PCM (Do
Not Use With Any Other Labor Operations)
0.4 Hr.
160041B 2015-2016 F-Super Duty 250-450 Pickup 6.7L: Reprogram The PCM
And Replace Eight (8) Exhaust Valves In The Left Cylinder Head (Can
Be Claimed With Operation C OR D) (Do Not Use With Any Other Labor
Operation Outside Of This Article)
15.4 Hrs.
TSB 16-0041 (Continued)
PAGE2
OPERATION DESCRIPTION TIME
160041C 2015-2016 F-Super Duty 250-450 Pickup 6.7L: If Required, Additional
Time To Remove And Install Fuel Shield To Access Lifting Points (Can
Be Claimed With Operation B) (Do Not Use With Any Other Labor
Operations Outside Of This Article)
0.1 Hr
160041D 2015-2016 F-Super Duty 250-450 Pickup (FX4 Model) 6.7L: If Required,
Additional Time To Remove And Install Fuel Shield To Access Lifting
Points (Can Be Claimed With Operation B) (Do Not Use With Any Other
Labor Operation Outside Of This Article)
0.3 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.

DEALER CODING
BASIC PART NO. CONDITION CODE
6505 42
TSB 16-0041 (Continued)
PAGE3
Figure 1 - Article 16-0041
TSB 16-0041 (Continued)
PAGE4
 
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Old Jun 13, 2017 | 06:36 PM
  #5  
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Ahh, good call Larry.
 
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