2.7 engine replacement............
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2.7 engine replacement............
ok newbe here first post, not a crap starter or a troll. bought a 2017 xl supercab 4x4 w a 2.7, it had 2663 miles before i noticed excessive oil consumption, whole qt used in those miles, my dealer in "$#&#" ohio says yes we need to replace motor with newer model production date and turbos warranty, im a firm believer of if its not a production build no matter what techs are doing the job im gonna have issues, and to add to it i wanted ford to know so if they offered a buyback of the truck or offered me an extended warranty or whatever i was aware of it. well thru 4 different phone calls of the dealer trying to deflect me from calling ford i did it (black eye to the dealer i believe), and got a case to buy the truck back. what im pissed about is Ford knowing the production dates/serial #s and vins of these 2,7s with faulty head valve guides and let the dealers sell them first and waiting for them to fail without being proactive and going and getting them and doing it first. waiting a week for my answer and will repost there answer, not happy to say the least, would own a 2.7 again but it would have to be way outside the current dates to even consider it! let me know your own issues with this engine and dealer problems as well, speed..........
Cargo Master
Joined: Apr 2010
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From: Seattle area
So far it's been a very solid engine. No engine is perfect, but the only recurring problem I can remember is two different owners having a strange issue with the engine stalling while towing.
Please post more info on the block of engines having a problem. Not saying Ford should have recalled all the trucks, but we only know a small portion of the problem. I'd be happy Ford agreed to buy it back.
Please post more info on the block of engines having a problem. Not saying Ford should have recalled all the trucks, but we only know a small portion of the problem. I'd be happy Ford agreed to buy it back.
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From: Isanti, MN
ok newbe here first post, not a crap starter or a troll. bought a 2017 xl supercab 4x4 w a 2.7, it had 2663 miles before i noticed excessive oil consumption, whole qt used in those miles, my dealer in "$#&#" ohio says yes we need to replace motor with newer model production date and turbos warranty, im a firm believer of if its not a production build no matter what techs are doing the job im gonna have issues, and to add to it i wanted ford to know so if they offered a buyback of the truck or offered me an extended warranty or whatever i was aware of it.
And I know you're in a crappy position with a brand-new truck in the shop, but they're not going to buy it back from you. Their obligation is to repair the failed part, not buy it back because you're not happy with the repair they choose to make. No manufacturer would buy the vehicle back in the same circumstance.
Relax and stop stressing...let your dealer take care of the problem and you'll be on the road shortly with a shiny new engine.
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NO not gonna relax and stop stressing especially when "many" of the replacement engines failed again. i got the TSB from another forum and googled the results ,plus my service manager said Ford has expanded the dates on the engines in the area of concern. No i disagree with you a New engine that was a part of a production that was tagged defective shouldnt have made it to the dealers period! I guess your a Ford Customer service Rep by saying there "not" gonna buy it back, when "they" tell me ill cross that bridge then, i qualify for it and thats what im hanging my hat on now, plus the dealer has alot of explaning to do to ford there shady and not in my corner period.
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Tom doesn't work for Ford. Many manufactures replace engines. It's more common than you think. And a good service dept can do it right the first time.
I don't blame you for being pissed, but don't be snapping at someone because they have a different option. It's just that, an opinion.
BTW, I would be upset too. Best of luck on the buy back. But don't panic if Ford only wants to replace the engine. Demand a lengthy extended warranty if that's the case.
Please post the TSB or a link to it. Once again, I'm sure others will want to see it. Your's is the first instance of this problem on this forum.
I don't blame you for being pissed, but don't be snapping at someone because they have a different option. It's just that, an opinion.
BTW, I would be upset too. Best of luck on the buy back. But don't panic if Ford only wants to replace the engine. Demand a lengthy extended warranty if that's the case.
Please post the TSB or a link to it. Once again, I'm sure others will want to see it. Your's is the first instance of this problem on this forum.
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From: Maine, Virginia
When they replace the engine, are they expanding the warranty as well? Nissan had an issue with their 2.5L engines back in 2005. They would replace the engine and then offer a 100K mile warranty as well. Pretty solid deal if you ask me.
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TSB 17-2077 being issued 2 may 2017 . Reason for update - Concern carry over for new model year .
I think i understand what your saying and wish you the best of luck.
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Thanx, dohc, I'm in a position that I'm on the fence about the whole situation, on one hand I want my truck back on the other I want one with a really new date to hopefully get past this TsB but nothing will happen till next week when I get an answer from my ford Rep.
Cargo Master
Joined: Jul 2009
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From: Central Florida
I wouldn't sweat it, engine swapping jobs go to good mechanics. They get a lot of hours for one job. It's kind of a way for a dealer to reward mechanics they like. At least that was the way it was when I worked at one.
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From: Lewisberry, Penn
I pulled up the TSB for it, looks like a normal swap to me. It's not being rebuilt by your dealer, just bolted in. It does not extend warranty coverage and is only paid by Ford if the issue comes during the warranty period. Ford isn't going to issue a recall for something that doesn't happen very often and isn't a safety concern. And unless it falls under the specific guidelines of your states lemon law then you're unlikely to get the resolution you're seeking. No harm in trying though.
It's no black eye to the dealer. They are just doing what they can, which is sell Fords and fix them. We really aren't involved in any issues you have with corporate. We, like all auto manufacturers, get lots of customers who expect more than they are going to get, and if you go in hot and bothered, well, you're unlikely to find folks wanting to go out of their way to help you for no gain to themselves. The dealer just sells what Ford gives us. The warranty covers what Ford wants to pay for. As a consumer you either have to accept those terms (which are the terms agreed upon when you sign up to buy a vehicle), or trade in and accept the depreciation. The third option of crying so loud you get what you want seems to work well too this day in age, but I don't see it having any moral high ground.
It's no black eye to the dealer. They are just doing what they can, which is sell Fords and fix them. We really aren't involved in any issues you have with corporate. We, like all auto manufacturers, get lots of customers who expect more than they are going to get, and if you go in hot and bothered, well, you're unlikely to find folks wanting to go out of their way to help you for no gain to themselves. The dealer just sells what Ford gives us. The warranty covers what Ford wants to pay for. As a consumer you either have to accept those terms (which are the terms agreed upon when you sign up to buy a vehicle), or trade in and accept the depreciation. The third option of crying so loud you get what you want seems to work well too this day in age, but I don't see it having any moral high ground.
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I pulled up the TSB for it, looks like a normal swap to me. It's not being rebuilt by your dealer, just bolted in. It does not extend warranty coverage and is only paid by Ford if the issue comes during the warranty period. Ford isn't going to issue a recall for something that doesn't happen very often and isn't a safety concern. And unless it falls under the specific guidelines of your states lemon law then you're unlikely to get the resolution you're seeking. No harm in trying though.
It's no black eye to the dealer. They are just doing what they can, which is sell Fords and fix them. We really aren't involved in any issues you have with corporate. We, like all auto manufacturers, get lots of customers who expect more than they are going to get, and if you go in hot and bothered, well, you're unlikely to find folks wanting to go out of their way to help you for no gain to themselves. The dealer just sells what Ford gives us. The warranty covers what Ford wants to pay for. As a consumer you either have to accept those terms (which are the terms agreed upon when you sign up to buy a vehicle), or trade in and accept the depreciation. The third option of crying so loud you get what you want seems to work well too this day in age, but I don't see it having any moral high ground.
It's no black eye to the dealer. They are just doing what they can, which is sell Fords and fix them. We really aren't involved in any issues you have with corporate. We, like all auto manufacturers, get lots of customers who expect more than they are going to get, and if you go in hot and bothered, well, you're unlikely to find folks wanting to go out of their way to help you for no gain to themselves. The dealer just sells what Ford gives us. The warranty covers what Ford wants to pay for. As a consumer you either have to accept those terms (which are the terms agreed upon when you sign up to buy a vehicle), or trade in and accept the depreciation. The third option of crying so loud you get what you want seems to work well too this day in age, but I don't see it having any moral high ground.
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From: Lewisberry, Penn
Well the service manager knows you're crying over nothing, and he'd much rather just fix your truck under warranty as per the terms of the contract you entered with Ford when you bought the thing. You're misinterpreting not giving a rats butt for the little guy, which not being too interested in someone who is making unwarranted demands. IMO one of the biggest mistakes the manufacturers have done is give the customers a voice and then reward the dealerships that bull crap their way to good surveys. It's both lacking in a backbone and encouraging fraud with no gain. Frankly at this point, I'd bet the dealer you called is trying to do anything they can to have you not go to them for the replacement. I'd want to **** you off too, you're a bad survey waiting to happen.
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[QUOTE=Frantz;17200913]Well the service manager knows you're crying over nothing, and he'd much rather just fix your truck under warranty as per the terms of the contract you entered with Ford when you bought the thing. You're misinterpreting not giving a rats butt for the little guy, which not being too interested in someone who is making unwarranted demands. IMO one of the biggest mistakes the manufacturers have done is give the customers a voice and then reward the dealerships that bull crap their way to good surveys. It's both lacking in a backbone and encouraging fraud with no gain. Frankly at this point, I'd bet the dealer you called is trying to do anything they can to have you not go to them for the replacement. I'd want to **** you off too, you're a bad survey waiting to happen.
TSB wow, well too bad you don't know me or anything about me, making assumptions about what people have gone thru or saying I'm a bad survey waiting to happen, is exactly why American vehicles get a bad rap. All I want is them to talk in truths instead of deflecting the obvious, im sure "anyone" would do the same. Im just protecting my interests.
TSB wow, well too bad you don't know me or anything about me, making assumptions about what people have gone thru or saying I'm a bad survey waiting to happen, is exactly why American vehicles get a bad rap. All I want is them to talk in truths instead of deflecting the obvious, im sure "anyone" would do the same. Im just protecting my interests.