2.7 engine replacement............
Senior User
Joined: Sep 2016
Posts: 341
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Former dealer tech here. The dealership only sets the hourly rate if it's customer pay. If it's warranty, the hours are set by Ford (or whoever the manufacturer is), and it almost never pays what it's worth (which is why most people leave the job eventually).
As far as how the work orders get dispatched to techs....that varies a lot from dealer to dealer. I've never seen hours or jobs handed out to "reward" anyone, but there can certainly be favoritism, and there is certainly a lot of sketchy stuff that goes on. I even received favoritism at times. Get in good with your writer and/or team leader, and it can pay off. If there is a job next in queue that you know will suck and lose time, they might give you a better job and save that one for someone else.
Obviously an engine swap isn't going to go to the new apprentice who has never done it before, but that doesn't mean it won't go to some hack, who I wouldn't trust to change my oil. They treat people like crap, and it has really hurt the quality of techs in the business. You might get a really good tech, or maybe not.
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New User
Joined: May 2017
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Former dealer tech here. The dealership only sets the hourly rate if it's customer pay. If it's warranty, the hours are set by Ford (or whoever the manufacturer is), and it almost never pays what it's worth (which is why most people leave the job eventually).
As far as how the work orders get dispatched to techs....that varies a lot from dealer to dealer. I've never seen hours or jobs handed out to "reward" anyone, but there can certainly be favoritism, and there is certainly a lot of sketchy stuff that goes on. I even received favoritism at times. Get in good with your writer and/or team leader, and it can pay off. If there is a job next in queue that you know will suck and lose time, they might give you a better job and save that one for someone else.
Obviously an engine swap isn't going to go to the new apprentice who has never done it before, but that doesn't mean it won't go to some hack, who I wouldn't trust to change my oil. They treat people like crap, and it has really hurt the quality of techs in the business. You might get a really good tech, or maybe not.
As far as how the work orders get dispatched to techs....that varies a lot from dealer to dealer. I've never seen hours or jobs handed out to "reward" anyone, but there can certainly be favoritism, and there is certainly a lot of sketchy stuff that goes on. I even received favoritism at times. Get in good with your writer and/or team leader, and it can pay off. If there is a job next in queue that you know will suck and lose time, they might give you a better job and save that one for someone else.
Obviously an engine swap isn't going to go to the new apprentice who has never done it before, but that doesn't mean it won't go to some hack, who I wouldn't trust to change my oil. They treat people like crap, and it has really hurt the quality of techs in the business. You might get a really good tech, or maybe not.
thanks delta, thing is I really value good guys like you, I'm a private garage hack myself, and I'm friends with a 25 year ase tech from honda who taught me alot. Im just pissed at the idea period. Dealers are out for the bottom line period and they twist everything they can to get there. FMC Has alot to learn from consumers and there techs, they change alot for the good, but IMO there R&D is kinda dicey, there qaulity control could be better as well.
Senior User
Joined: Sep 2016
Posts: 341
Likes: 2
thanks delta, thing is I really value good guys like you, I'm a private garage hack myself, and I'm friends with a 25 year ase tech from honda who taught me alot. Im just pissed at the idea period. Dealers are out for the bottom line period and they twist everything they can to get there. FMC Has alot to learn from consumers and there techs, they change alot for the good, but IMO there R&D is kinda dicey, there qaulity control could be better as well.
FWIW, I wasn't. I always had a very high CSI rating, and treated every car as if it were my own, even if it took a little more time.
But back on track, I wouldn't demand a buyback over it. Let them put the new engine in, and if you aren't happy with it, trade it in on something else. I do know a guy who got a lawyer and got them to buy back his Chevy (over severe piston slap), so it is possible in certain cases, but is it really worth that much trouble?
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Joined: May 2005
Posts: 8,231
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From: San Antonio, TX
Life is too short to get into a battle over something like this. Lawyers rarely help much, as it gets down to "legalese" at that point. No longer is it what can they do for, it turns into what is the least they are required to do. The only one who really wins is the lawyer. That's it for legal talk from me.
If you don't feel good about it after it's fixed, trade it. I've had to do that once or twice.
If you don't feel good about it after it's fixed, trade it. I've had to do that once or twice.
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New User
Joined: May 2017
Posts: 7
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Life is too short to get into a battle over something like this. Lawyers rarely help much, as it gets down to "legalese" at that point. No longer is it what can they do for, it turns into what is the least they are required to do. The only one who really wins is the lawyer. That's it for legal talk from me.
If you don't feel good about it after it's fixed, trade it. I've had to do that once or twice.
If you don't feel good about it after it's fixed, trade it. I've had to do that once or twice.
Super Moderator
Joined: Jan 2008
Posts: 40,039
Likes: 1,523
From: Maine, Virginia
Well I got her back today. It seems to be ok so far I just had to burn off some excess coolant. I must have got a really good Tech, no answer from FMC till Tuesday and if no buyback, I'm asking for reimbursement for being inconvenienced. If anything it seems there was a few guys who didn't know about the TSB, and that's good, people need to know about that stuff, I'll let you guys know about the info they give me early in week on what if anything they will do for us....
New User
Joined: Mar 2017
Posts: 5
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I've got 29,321 miles on my 2016 Lariet with its 2.7 , no excessive oil use. Loving the truck. Like anything made these days regardless of what it is, nothing made today is perfect right out the factory door, I mean nothing.
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Junior User
Joined: Nov 2015
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From: Glendora
2.7 EB - Still Going
Update:
I do not put a lot of miles but I'm now at 14K, on the first Gen., 2.7EB. still going strong.
I do run her hard too. SCT tune, Dual Catch can. I've tow 5500 + lbs. trailers. hauled over 1600 lbs of cement bags, & other misc stuff. Road trips avg., 80mph
so far I'm pretty happy. The only thing I had to replace was the long antenna with a little stubby one. Avg. MPG around city traffic is 18 mpgs, on the HWY 22.5
with my 35" tires & 6in. lift.
I do not put a lot of miles but I'm now at 14K, on the first Gen., 2.7EB. still going strong.
I do run her hard too. SCT tune, Dual Catch can. I've tow 5500 + lbs. trailers. hauled over 1600 lbs of cement bags, & other misc stuff. Road trips avg., 80mph
so far I'm pretty happy. The only thing I had to replace was the long antenna with a little stubby one. Avg. MPG around city traffic is 18 mpgs, on the HWY 22.5
with my 35" tires & 6in. lift.
Mountain Pass
Joined: Jul 2015
Posts: 134
Likes: 6
Obviously any issues with the 2.7 is somewhat concerning to anyone who owns one but. This is the 1st issue I have heard of honestly. I have a 16 supercrew XLT with the 2.7 I have 12k miles and I love it couldn't be happier. My brother is a tech at the dealer and he said he has seen zero major issues with the 2.7. I don't like to hear of any issues since my truck has it and so does my wife's 15 edge sport. Has anyone else heard of any major issues or had any major issues with the 2.7 this is truly the first issue I have heard of.
New User
Joined: Jul 2017
Posts: 7
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Speedball-Update?
Speedball, any update on how your truck is running and did the dealership offer a buyback? I've got an appointment for my truck on Monday and am considering trading in my 2016 for a shot at the V8 2017.
Senior User
Joined: May 2004
Posts: 299
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This has more info for the 2.7 low oil pressure leading to blown engines.
https://www.builtrightind.com/engine...engine-failure
https://www.builtrightind.com/engine...engine-failure
Mountain Pass
Joined: Jul 2015
Posts: 134
Likes: 6
So I think the next question I have is how many people have a 2.7 that was built in that date range? I don't know my engine build date but my sticker on the door jam says 5/16. Is this something that will happen to all motors in that build date range? Knock on wood but I have 12,500 miles and haven't had any of the signs that you see with this issue, such as smoke, rough idle, low oil pressure, etc. I love my truck and so far it runs great. If you have a 2.7 in that build range post how many miles you currently have on it. Also where do you find the engine build date? I love my Ford truck and my 2.7 but I will admit that an issue like this makes me slightly nervous.
New User
Joined: Jul 2017
Posts: 7
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I didn't have any signs of oil leak on my driveway. I bought my 2016 Lariat in December of 2016 and it only had about 20 miles on it when I bought it. Sadly I only had 4300 miles on it when the dealer gave me the bad news (I have a company car so I don't drive the truck much.) I'm going to need an extended warranty to feel good about driving this truck again.