That stupid tire shop would be buying me a new mirror I know that much.

 

Except I can't prove it. The mark showed up right after it had been in their shop; noticed it the next day when I washed the truck. I know *I* haven't hit anything with the mirrors...

 

Man that stinks.

 

Dash cam. Worth every penny.

 

I'm still fighting. They called it etching and that is why they won't replace it. I asked to speak to a person in the digital imaging department. They don't speak to customers is what I was told. So back to the dealer tomorrow so they can appeal fords decision. What a freaking joke with this warranty crap.

 

So here's the update: dropped truck off yesterday morning for three fixes:

-Internal HVAC vent trim dealer broke on previous visit to be replaced
-Perform transmission cooler lines bracket recall
-Fix inoperative left-side power-folding mirror

They gave me a 2013 F-150 SuperCab 4x4 V8 to drive; I was pleased to not have been left with a Focus or Fiesta.

Late afternoon they called and said everything was all set except the mirror. They said the mirror was very expensive because of power telescope, power fold, BLIS, LED's, all that...and that they could not "repair" it and it needed to be replaced. For parts that expensive, Ford needed to agree to cover it and they balked. They wanted to send a rep to inspect it for damage, etc.

*At this point, I'm thinking "great, just like RedRocketFx4 said..."*

But, surprisingly, he told me they jumped through a bunch of hoops, told Ford I bought a 2016 King Ranch and this 2017 a month apart, great customer, blah blah blah...and Ford agreed to cover it. They placed an 'emergency order' and should theoretically have the part today and have the truck done by this evening.

So that's great news. Meantime, I'm still driving the F-150 for another day, since the dealer is 35 minutes away, but whatever. It's kind of refreshing driving this STX truck. Vinyl floors, no vanity mirrors, no auto-dim rearview mirror, no heated rear glass or mirrors, no power slider, no interior bright / chrome trim, very basic 2-line message center, no backup camera, no reverse sensors, etc. Pretty awesome. To be honest, I'm considering buying it as another business vehicle. But we'll see.

 

Good deal they stepped up for you. Just goes to show that the dealer really has enormous influence in the warranty process. If they don't want to play ball or have a burr up their rear for some reason or another, customer gets screwed. It all starts with that service writer who you walk up to. I'm not ashamed to say I've walked into a couple of businesses with a box of doughnuts just to make sure everything got off on the right foot.

 

Yeah I don't get why it has to be so difficult. It took 2 weeks and me chewing out 5 people at ford. When they finally agree to fix my wheel they act like they are doing me the biggest favor in the world. Actually disappointed in fords customer service/warranty.

 

Thanks guys. Epic, I've done the same! But not to this dealer...not yet.

 

So I got the truck back last night. Brand new mirror, they swapped the painted cap over but all other parts of the mirror from the door-out are new. Everything works. The new mirror does not shake as badly as the passenger side which is original.

They also did the transmission cooler lines recall. I crawled under and sure enough, there is a new bolt and maybe the bracket is new, plus a little sticker indicating they did the repair.

And they fixed the broken trim inside the vent. Replaced the entire silver trim piece that surrounds the vent, 4x4 ****, etc.

They did not air up the driver's side tire, which was down a few pounds, (I asked them to)...so I did later at the shop.

Surprisingly, I noticed a little more oil dripping off the oil filter area. Some oil is visible above the filter on the flange that comes off the motor and mounts the filter. Hopefully the oil is only coming from the filter. I'm about 1500 miles away from the next oil change and I'll bring it to their attention. I cannot believe they had the truck on a lift to do the tranny cooler lines but they failed to notice the oil leaking around the filter on a brand new truck.

Oh well, it was nice getting my truck back after not having it for two days. I'll miss the F-150 - not buying it since they want $28,995 for it (2013 STX Extended Cab 5.0 4x4 w/ 33k miles) - the biggest thing I noticed is that driving the Super Duty...my truck felt like it had no brakes at all compared to the nimble 150.

 

thats nice....maybe next time ask 'em to swap the mirror from one on the lot