2008, diesel, 4x4. Ordered this truck new. Engine started blowing smoke, lost power at around 160k miles. My home mechanic said nope only needs long block.

Dealership convinced me that to be safe i needed to replace everything under the hood. Was told i was getting everything new under the hood! Service manager told me i was getting a brand new crate engine. He specifically told me no old parts would be used. New engine coming from Ford.

paid this dealership almost 18k for this shaft (whoops i mean) engine job.

I finally get the truck back, it smells horrid when i drive it. I call dealership, service manager says all the new engines do that. I say uhmmm no new engines have never smelled like buring chemicals, in my experience. He then tells me it is the paint burning off the REMANUFACTURED engine. Tells me brand new is NOT possible. I say what the heck did i just pay all that money for he says same as new.

Since then this truck with the 'new' engine at less than 50k miles on it has needed new injectors (i put bad fuel in it), new tensioner and belt, and i suspect new turbo's although i am being lied to on this one.

Please someone knowledgeable tell me how i can definitively tell if the parts are replacement or if they bolted the old turbo's, tensioner (for belt) etc back on?

This dealership has done nothing but lie to me. I am totally confused why Ford tolerates this crap. They make a great truck then allow their customers to be totally screwed by the dealership. I look at the new ford commercial and am just in shock and awe and not in a good way.

 

They are correct about all replacement engines are reman.

also, replacement parts like injectors, high pressure fuel pumps, and turbos are reman.

180k miles on the original 6.4 is a success story.

50k on reman parts are also a success story.

the only way to go less cost is to buy parts 3rd party and do it yourself.

i have a 6.4 and was quoted 11k for a repair job with a laundry list of parts. I did the repair myself for 800 bucks and weekends of labor and the truck runs great until the next failure. No point for me to give Ford 10k for nothing.

 

I was raised in our Families 9 separate brands of New Car Dealerships. I only remember a handful of customers that challenged the question of a re-placement item. It's easy to show them the new shiny part. I suggest you mark (scratch them, and photo it) all of the parts you suspect, and all parts they recommend needing to be re-placed. Tell them to keep (EVERY) part they replace so you can see them when the Job is completed. You'll know if the parts you marked and the parts they show you are the same.

 

Except i have no background in engine replacement nor the physical strength to move one around to drop in even if i had a engine lift.

Here is what i am relatively sure happened. Dealership installed reman long block, bolted on same used parts and charged me almost 18K.

I saw a newly manufactured engine where company claims not a reman. I just have zero experience to tell me if these things are possible. Pricing on the crate engines online was less than 4k.

At this point Ford got me for over 80k on this truck now. I hope they are happy with their dearlerships temporary greed because if you add up the hundreds of thousands i would have spent in new trucks over the coming years they lost way more than i did in future business.

 

First Ford has no legal responsibly what the dealers do... its a licensed business.
Ford can remove the license..

you agreed to the deal.. should have shopped around.. got a better price.. Educated yourself FIRST...

I am sorry you feel you got a bad deal.. an may have..
If you do not know what was done.. How are we.

did you inspect the crate engine before it being installed. inspect other expensive parts before installation...??? YOU SHOULD HAVE.

you paid a lot for an education.

my opinion..... retired mechanic. NOT FORD.
as for a NEW engine.. only if under Warranty.. or if still available.. after 3 years, not likely. 8 years NO.

 

Why in God's name would/ should a client feel forced to inspect a crate engine before it was installed? This is supposed to be a reputable dealership. Not some fly by night after market operation in the back of someone's yard.

So dealerships behavior is ok because i didnt know enough to protect myself from what amounts to ciminal fraud? Selling a product as NEW when it is a remanufactured product is a criminal offense. I was not informed until after they installed and took my (excessive)money that the engine was remanufactured.

I have multiple texts that state i was buying "a NEW engine, including everything under the hood will be NEW".

Yet you hold the opinion i should have known it was NOT a new engine and the behavior of the dealership was ok because i should have educated myself that this dealership didnt really mean NEW when they quoted NEW??? You think i should have automatically known this dealership was flat out lying to me? I guess when they told me everything new under the hood i was supposed to somehow glean from that i was NOT getting new.

I am not nor will i ever be a mechanic. NOR Should i have to be. It is NOT ok to lie / decieve someone to enable excessive profit with zero intent of having the client have a useable product. This is by definition criminal fraud. I should NOT have had to have an education, expensive or otherwise to buy 'everything new under the hood'. I clarified before i bought that engine was coming from Ford and that "i would only have to deal with electrical and drivetrain systems everything else would be new".

Just asking but when you go buy a new truck is it ok if the dealer hid the fact that that truck had 50K miles on it. Changed the odometer and carefully hid that fact that it was actually used but its ok because you should have caught it right?

Your post is not helpful and your opinion in defense of this dealership is bizarre in the extreme. Do you have some personal reason for defending totally unethical and criminal behavior? Nor does it in any way impart any useful knowledge. It is snarky and totally unnecessary to in any way jump on my case for not knowing enough to install a new engine myself - what in my own backyard.

 

With stories like this, why would anyone buy a diesel?

 

consumer beware ..

WOW, Education is a wasted art.

 

Do you have paperwork you signed that says it's a new engine or reman? Save your texts, if your paperwork states it's a new engine and you've got a reman engine then go hire a lawyer and try to get your money back.
Most reman engines come with all new internals and you have to pull all the bolt ons from your old engine and swap them to the new engine. Again if "NEW" is in the paperwork you signed then get a lawyer. No one expects you to be a mechanic or be able to do your own work even, but if you're going to have someone work on your vehicle you either better trust the heck out of them or you better have everything in writing before you let them turn a wrench.

Everytime you buy a vehicle whether new or used, you take a chance. It's the same with mechanics and dealerships. Some dealerships pay their mechanics by the hour, other dealerships pay their mechanics on book time. Some will sell you only the parts you need, some will sell you whatever they can. Some take old functioning parts clean them up and install them on your car and tell you they are new, others would never think to do such a thing. I have 3 Ford dealers in my area and none of them are worth the salt in my sweat, IMO. That's why I do as much work on my vehicles as I can myself. I just got taken for $600 buck over Christmas because I needed to have my hub assemblies done and I didn't want to get cold outside, so I hired a mechanic to do it while I was on vacation. He screwed up the job and the hub. I had to buy new hubs and redo everything myself.
Nothing in life is guaranteed, if you have proof in writing that everything was suppose to be "NEW" and not rebuilt or swapped over, then you have a good legal case to recoup your money, if all you have is text messages, then you're kind of thin on proof and it'll have to be a lesson learned for your future. Also, if you think Chevy, Dodge, Toyota or any of the rest of them would do it differently, check again.

 

It would seem to me that the dealer may have mis-communicated what this engine would be. I am considering an Engine for one of the trucks that I currently own , it has 299K on it and has developed some issues, and the price of fixes to the cost of a reman engine.

One of the things I discussed was the short block long block option and what the differences were and what comes with the long block and what is reused under the short block. Now I went into this knowing it was a reman engine because they dont manufacture these engines anymore, so this would be a new to me engine in that it is re manufactured by FMC.

I think this is where the dealer may have lost you with what a "new" engine is. Even with a reman engine your engine should have a warranty period on it. Unless you are passed the point from when it was installed to now.

It's obvious that somewhere along the line that the impression of what the engine was wasnt either understood or explained. You could do the woulda, coulda, shoulda thing all day long but dont think that will get you back on the road.

You have to decide what your next steps will be to get your truck back on the road whether you keep it or sell it, fix or dont it's not going to be an easy decision either way you go.

 

I never should have given up my 7.3. It had issues but minor compared to what i have been through.

All that being said, given the mess i have had with my last three Ford trucks (two 6.0's and one 6.4) should i risk buying yet another Ford? If you think so does anyone know of any dealers that well are not horse dealers of the worst sort? I am 99% positive my dealership shafted me on the last truck. Yes ford produced a truck that failed prematurely. However i realize that the major problem is one where the dealership (Purvis Ford in Virginia) really holds the responsibility for what has happened since.

I just tried to buy a Chevy. Not only was i not excited to own it but it failed within one minute of starting it up. Brand new 2017 chevy 3500 four door, 4 wheel drive, loaded of course! Wouldn't go into gear and then jumped into gear witha huge clunk and shot forward across parking lot. The dealership handed me my check back.

I saw a gorgeous black F450 dually loaded. I jumped in and was wow i wamt this one. I am scared to anti up another 70k on a truck that is nothing but head aches.

Any advice and or a great dealership would be very welcome.

I am starting to think i should go to diesel mechanices school.

 

Well I can't help you on that. I can only tell you there are 3 dealers in the area.

Dealer Locator

 

I would not spend another cent on the vehicle. Cut your losses and move on. Somebody out there will buy it. As far as whats required of your next vehicle what do you need it to do? Are you towing heavy a lot?

 

Buy



Buy a ram