Sync 3 Huge Disappointment
Thread Starter
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Tuned
Joined: Dec 2007
Posts: 354
Likes: 0
That is part of the issue
Sinc USB does not work you can not use the app on applink
Also your music subscriptions stored and streamed from the cloud no longer work in Sync 3 with the better USB sound quality, album art and playlists.
This worked perfectly with Sync 2 but is broken in the latest current release of Sync3 with the USB issue
Sinc USB does not work you can not use the app on applink
Also your music subscriptions stored and streamed from the cloud no longer work in Sync 3 with the better USB sound quality, album art and playlists.
This worked perfectly with Sync 2 but is broken in the latest current release of Sync3 with the USB issue
Senior User
Joined: Oct 2016
Posts: 397
Likes: 8
From: SW New Mexico
As long as the phone works for me I don't care about much else. I will be transferring my lifetime Sirius subscription to this truck soon. Doesn't help you guys, but I never was a fan of buying albums or downloading music. And you can't get news that way
New User
Joined: Jan 2017
Posts: 12
Likes: 0
This would only happen once I used voice to dictate a text message through my iPhone on Bluetooth (using the microphone on iPhone keyboard to start the transcription).
I fixed it by deselecting the use Siri option that was highlighted in the phone screen (if I recall correctly). Look for that option and turn it off. Problem will go away.
Hotshot
Joined: Apr 2013
Posts: 10,133
Likes: 665
From: NH
If you are referring to a 3.5mm (headphone) jack...the answer is no. You have two USB ports to run a USB thumb drive full of music or to connect a cellphone or perhaps even an older MP3 player. Alternatively, you can connect Bluetooth-enabled devices like a cell phone or laptop and play your music that way.
Freshman User
Joined: Feb 2010
Posts: 31
Likes: 0
That is part of the issue
Sinc USB does not work you can not use the app on applink
Also your music subscriptions stored and streamed from the cloud no longer work in Sync 3 with the better USB sound quality, album art and playlists.
This worked perfectly with Sync 2 but is broken in the latest current release of Sync3 with the USB issue
Sinc USB does not work you can not use the app on applink
Also your music subscriptions stored and streamed from the cloud no longer work in Sync 3 with the better USB sound quality, album art and playlists.
This worked perfectly with Sync 2 but is broken in the latest current release of Sync3 with the USB issue
Thread Starter
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Tuned
Joined: Dec 2007
Posts: 354
Likes: 0
2. Check Sync3 system using USB music source. Mine rarely connects and if it does it will lose connectivity after a few minutes. This appears to be a USB communications protocol issue between Sync3 Onyx Version 2.0 and at least Apple. My servicing dealer can reproduce it with another 2017 in their showroom. I have an escalated case with Ford opened on it and hoping Sync3 2.2 will fix it but no confirmation from Ford that it specifically will.
Thread Starter
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Tuned
Joined: Dec 2007
Posts: 354
Likes: 0
Issue is present with:
iPhone 6+
iPhone 7+
IPad Mini 4
IPad
iPod Touch
All with latest IOS
Tried Apple cables and better quality cables
Everything reset including Master are Reset
The issue is a USB music source when not using CarPlay will not reliably stream without dropping out and losing connectivity after a few minutes. This is with CarPlay disabled. And with an Ipad or IPod Touch there is no CarPlay option.
However using CarPlay it usually works fine.
Personally I do not like CarPlay as it:
Removes the more readable Sync Navigation Maps
Removes Sirius Travel Link Weather and Traffic
Album Art meta-data in Apple Music does not display and is just a fuzzy blurred image under the track data
It also overtakes your IPhone putting it in CarPlay Mode whereas USB Music does not
iPhone 6+
iPhone 7+
IPad Mini 4
IPad
iPod Touch
All with latest IOS
Tried Apple cables and better quality cables
Everything reset including Master are Reset
The issue is a USB music source when not using CarPlay will not reliably stream without dropping out and losing connectivity after a few minutes. This is with CarPlay disabled. And with an Ipad or IPod Touch there is no CarPlay option.
However using CarPlay it usually works fine.
Personally I do not like CarPlay as it:
Removes the more readable Sync Navigation Maps
Removes Sirius Travel Link Weather and Traffic
Album Art meta-data in Apple Music does not display and is just a fuzzy blurred image under the track data
It also overtakes your IPhone putting it in CarPlay Mode whereas USB Music does not
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Senior User
Joined: Nov 2014
Posts: 141
Likes: 0
From: CT
I took delivery on my 2017 two weeks ago. I have noticed a few quirky things with respect to the Sync 3 system. Just yesterday after remote starting the truck, I was unable to connect via Apple Car Play. I rebooted the phone with no success. I shut the truck down and restarted and the phone connected via Car Play as expected. I swore that I would not purchase another Ford if issues like this were not fixed as the Sync system by Microsoft in my 2011 was horrible. Sync 3 is very much improved. Hopefully my problems will be limited to hiccups like the one described. If they cannot get the software right to allow it to work properly, and it seems that they cannot given the 6 years of development between truck models. Maybe whoever developed it can provide a way to reboot the system without having to shut the truck off.
Tuned
Joined: Mar 2004
Posts: 492
Likes: 35
The only quirky things my Sync3 does is if I use my iPhone and press "iPhone" on the phones screen to do a private call, instead of pressing "private" on the Sync screen, after 15 second I'm not private anymore. Goes back to Bluetooth.
It doesn't do this if I just press "private" on the sync screen.
Also if I read a text from a phone contact. I cannot send a reply. If a non contact texts me (meaning a phone number shows up) then I can reply via Sync.
Anyone else?
I asked this in another thread and got zero replies. So I don't know if it's just me or the nature of the beast.
It doesn't do this if I just press "private" on the sync screen.
Also if I read a text from a phone contact. I cannot send a reply. If a non contact texts me (meaning a phone number shows up) then I can reply via Sync.
Anyone else?
I asked this in another thread and got zero replies. So I don't know if it's just me or the nature of the beast.
Posting Guru
Joined: Sep 2016
Posts: 1,046
Likes: 2
From: northern ontario
The only quirky things my Sync3 does is if I use my iPhone and press "iPhone" on the phones screen to do a private call, instead of pressing "private" on the Sync screen, after 15 second I'm not private anymore. Goes back to Bluetooth.
It doesn't do this if I just press "private" on the sync screen.
Also if I read a text from a phone contact. I cannot send a reply. If a non contact texts me (meaning a phone number shows up) then I can reply via Sync.
Anyone else?
I asked this in another thread and got zero replies. So I don't know if it's just me or the nature of the beast.
It doesn't do this if I just press "private" on the sync screen.
Also if I read a text from a phone contact. I cannot send a reply. If a non contact texts me (meaning a phone number shows up) then I can reply via Sync.
Anyone else?
I asked this in another thread and got zero replies. So I don't know if it's just me or the nature of the beast.
Hotshot
Joined: Oct 2015
Posts: 19,727
Likes: 12,873
From: Wyoming
My wife and I went for a drive this afternoon. I am close to agreeing that Sync is a piece of not ready for prime time garbage. Lots of quirky things going on.
Should I be able to initiate a new text message?
Should I be able to initiate a new text message?
Tuned
Joined: Mar 2004
Posts: 492
Likes: 35
You can initiate a new text through Siri if you have an iPhone.
You can't through Sync.
You can listen to messages through Sync and read them when the truck isn't moving and you can send a canned response. But you can't actually send a text through Sync.
You can't through Sync.
You can listen to messages through Sync and read them when the truck isn't moving and you can send a canned response. But you can't actually send a text through Sync.
Thread Starter
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Tuned
Joined: Dec 2007
Posts: 354
Likes: 0
I have a full case documenting the many issues in Sync with USB sourced music not working and the same USB protocol issue is impacting Applink.
USB music worked flawlessly with previous Sync2 with solid connectivity, full indexing, full track controls (forward - backward) and full album art and track meta data. There is no reason this should not work in Sync3
I will post the contents of the case here over the next few days.
I have already been spun and given poor service by the Synch Tech Support Line so I am escalating the case to the executive in Dearborn responsible for the Sync Development inititiative.
It is not acceptable for Ford to put out such a malfunctioning interface when they have been working on Sync3 for at least 3 years now.
USB music worked flawlessly with previous Sync2 with solid connectivity, full indexing, full track controls (forward - backward) and full album art and track meta data. There is no reason this should not work in Sync3
I will post the contents of the case here over the next few days.
I have already been spun and given poor service by the Synch Tech Support Line so I am escalating the case to the executive in Dearborn responsible for the Sync Development inititiative.
It is not acceptable for Ford to put out such a malfunctioning interface when they have been working on Sync3 for at least 3 years now.