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6.0L Power Stroke Diesel 2003 - 2007 F250, F350 pickup and F350+ Cab Chassis, 2003 - 2005 Excursion and 2003 - 2009 van

Excursion axle shafts

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Old Feb 4, 2017 | 11:46 PM
  #16  
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From: West by God Virginyuh
Originally Posted by Yahiko
I have a place that likely can get the right parts if you till want to go that route.
You will need to call and talk to them so that they know what you want.

Ask for Scott. he can get you the right parts or point you to the person that can.
This is the place I send anyone local that is having problems. They sell Spicer
not Dorman.

Drivelines NW/PTO Sales
Address: 4624 16th St E A10, Fife, WA 98424
Phone: (253) 922-7350

Drivelines NW
Thanks, I will most likely give them a call if/when these axles show up...and aren't the right ones!
 
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Old Feb 5, 2017 | 02:53 PM
  #17  
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So, right now I'm pretty ticked off. Rockauto, who sold me the "Excursion" axles that actually fit a Dana 60, is telling me that I have to eat shipping both ways to return the axles because I must have replaced my original Dana 60 axle with a Dana 50. I explained to him after getting the wrong axles I found out why they were wrong, that the Excursion came with a Dana 50...no Excursion came with a Dana 60. Finally we came to an agreement that they would contact Dorman tomorrow to see if it is an incorrect listing.
 
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Old Feb 5, 2017 | 04:32 PM
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Did you use Credit Card? Use the words "Charge Back" and see what happens.
If they try to just shrug if off. Call the Card Co and get them involved.
 
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Old Feb 5, 2017 | 08:27 PM
  #19  
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From: West by God Virginyuh
Originally Posted by Yahiko
Did you use Credit Card? Use the words "Charge Back" and see what happens.
If they try to just shrug if off. Call the Card Co and get them involved.
Good call. If they don't agree to total refund tomorrow that's the route I will go
 
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Old Feb 5, 2017 | 09:12 PM
  #20  
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Old Feb 5, 2017 | 10:03 PM
  #21  
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Ha ha yep, I found some of that once I realized the axles Rockauto had sent were wrong and I wanted to figure it out. Wish I had known all that before I ordered.
 
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Old Feb 5, 2017 | 10:12 PM
  #22  
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And thanks for hooking me up with info! Hopefully they realize their catalog is wrong and do what's right. Well, at least what's right according to me.
 
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Old Feb 5, 2017 | 10:15 PM
  #23  
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I posted those, especialy the order guides and Ford dealer info so you could could send to RA to dispute their claims.
 
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Old Feb 5, 2017 | 11:04 PM
  #24  
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Please keep us up to date on this.
 
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Old Feb 6, 2017 | 05:22 AM
  #25  
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Originally Posted by TooManyToys.
I posted those, especialy the order guides and Ford dealer info so you could could send to RA to dispute their claims.
Yep, that's why I am thankful for the info! Thanks again!
 
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Old Feb 6, 2017 | 05:24 AM
  #26  
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Originally Posted by Yahiko
Please keep us up to date on this.
Most definitely!
 
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Old Feb 6, 2017 | 01:24 PM
  #27  
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So, fortunately Rockauto confirmed today that their catalog listing is indeed incorrect. They sent pre-paid shipping labels and will refund all of my money, including the original shipping I paid. It doesn't get me back the time and expense of taking apart the front end, new seals, and putting it back together...which I will have to do AGAIN...but better than nothing.
 
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Old Feb 6, 2017 | 01:28 PM
  #28  
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There ya go, squeaky wheel gets the oil
 
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Old Feb 6, 2017 | 09:22 PM
  #29  
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Originally Posted by tfunk88
Yep, not cheap! At one point I was so frustrated (front end has been apart and back together twice due to first doing balljoints and finding axle problem, then taking front end apart only to find axles were wrong, so it's going to have to come apart...again. And each time requires new EXPENSIVE seals...) that I almost considered going deep into my credit card and just upgrading to a Dana 60 assembly

But now just going sort of half hog...decided to replace both axle sides and keep driver's side used axle as a spare
Outer stub shafts, seals and bearings are all the same for 1999-2004 whether it is D50 or D60.

To late now but would have been perfect time to swap a D60 in and be done.

Originally Posted by tfunk88
So, fortunately Rockauto confirmed today that their catalog listing is indeed incorrect. They sent pre-paid shipping labels and will refund all of my money, including the original shipping I paid. It doesn't get me back the time and expense of taking apart the front end, new seals, and putting it back together...which I will have to do AGAIN...but better than nothing.
Good thing Rock-Auto worked with you and corrected the issue. The service from them seams solid when I have called for warranty or return stuff.
 
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Old Feb 6, 2017 | 09:36 PM
  #30  
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Thanks for the follow-up on RockAuto! I've bought many parts from them over the years and have never had an issue. Glad to hear that they did the right thing if I ever had to go down that road.
 
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