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It's just a little tricky to install. I found that they were too stiff when they were cold. I brought them in the house and put them over a furnace vent for a couple of hours and then pushed them right on. Piece of cake.
Check out this post. I ordered the prep kit on my 2016 and had an aftermarket bed liner sprayed in. I had to put the trim rings on myself and I show in this post how I did it.
They come with the kit and if they dealer told you they don't, they do not know what they are talking about.
If they wont go on, and the wont easily, bring 4 cups of water to a boil, throw the rings in, bring the pot to the truck and install them. 100 times easier...
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