SYNC not recognizing usb
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New User
Joined: Sep 2016
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SYNC not recognizing usb
usb port and card were working fine now it says usb empty, tryed disconnecting the battery for 10 minutes and a different card, still nothing, and the port wont charge anything either. the truck is a 2012.
Lead Driver
Joined: Oct 2014
Posts: 5,935
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From: NY/Canada border
I don't recall the exact fuse, but it seems that there was one that I had to pull behind the passenger side kick panel a few trucks ago. If you have your manual you might also find a reset procedure.
Official Ford Rep
Joined: Jul 2013
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Which system do you have: owner.ford.com/how-tos/sync-technology/all/setup/how-to-identify-your-sync-version.html Also, when you say "card," are you referring to the SD card slot?
Shaay
Elder User
Joined: Mar 2005
Posts: 526
Likes: 4
From: New Jersey
There is a software update for the APIM (Accessory Protocol Interface Module) that might correct your concern and other SYNC related issues that you may or may not be experiencing. If your truck was built before 6/13/2013 and is NOT EQUIPPED WITH MyFord Touch I recommend having this update checked and performed at your favorite Ford Dealer. I have corrected several of these with success. If you do go to the dealer reference (technical service bulletin) TSB 13-9-22 The dealer will also be able to perform any necessary diagnostics and identify any potential hardware faults which possibly exists if the USB port does not even charge a device when plugged into the port. Aside from the reset, the only other thing you could try is accessing the APIM and the USB port and unplugging the cable and reconnecting it as sometimes its just a poor connection causing the problem.
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New User
Joined: Sep 2016
Posts: 8
Likes: 0
Tryed the fuse and theres nothing in the manual about a reset.
Thread Starter
|
New User
Joined: Sep 2016
Posts: 8
Likes: 0
There is a software update for the APIM (Accessory Protocol Interface Module) that might correct your concern and other SYNC related issues that you may or may not be experiencing. If your truck was built before 6/13/2013 and is NOT EQUIPPED WITH MyFord Touch I recommend having this update checked and performed at your favorite Ford Dealer. I have corrected several of these with success. If you do go to the dealer reference (technical service bulletin) TSB 13-9-22 The dealer will also be able to perform any necessary diagnostics and identify any potential hardware faults which possibly exists if the USB port does not even charge a device when plugged into the port. Aside from the reset, the only other thing you could try is accessing the APIM and the USB port and unplugging the cable and reconnecting it as sometimes its just a poor connection causing the problem.
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Elder User
Joined: Mar 2005
Posts: 526
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From: New Jersey
Easy there! Glad you found the problem!
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